Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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MSP Voice Episode 14: with Ben Petersen from Resolve IT
Ben Peterson from Resolve IT decided 8 years ago to move back to his hometown and start his own MSP Business. During this episode, we cover topics such as building trust with break-fix customers to move them to monthly recurring revenue (MRR), Continue reading
MSP Voice Episode 13: “SALES!” with Jack Mortell from StratX IT
In this episode, we interview Jack Mortell who is EVP of Sales and Partners at Stratx IT solutions in New York. Statx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce.
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MSP Voice Episode 12: Ryan Day from ITR America
In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.
MSP Voice Episode 11: Best of Internet
This week we are running a shorter episode of MSP Voice - only Best of Reddit and the most interesting from the web.
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Penetration Testing as a Service
If you’re a managed service provider (MSP), your clients might ask your company to conduct penetration testing. Should you be ready to do so? And why is providing penetration testing in the best interests of an MSP? Let's take a look.
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On-Demand vs Break/Fix vs Managed Services
Nowadays everyone in managed services space knows that MSP is a better operating than break/fix or on-demand. But why actually? Let's find out. Continue reading
MSP Voice Episode 10: James Vickery, Benchmark365
James is the CEO of Benchmark 365, a private label helpdesk for Managed Service Providers. James is also the owner of I Know IT, an MSP he started in Sydney, Australia in 2003.
In this episode, we discuss James’ experiences and also spend a good amount of time discussing the pricing of services.
MSP Voice Episode 9: Stuart Blumenthal, MicroAccounting
In this episode of MSP Voice, we are joined by Stuart Blumenthal from MicroAccounting.
MicroAccounting originates from Dallas and does accounting software, hosting and support and has over 700 clients. We will also be discussing the best of Reddit from the previous week, check out the links below.
MSP Voice Episode 8: Kevin Bissinger
In the 8th episode of MSP Voice, we are joined by Kevin Bissinger from Dentek Systems, Inc.
Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. They offer an array of services and support for new and existing small to mid-size companies. Continue reading
MSP Voice Episode 7: Jeff Huber from Five Nines Tech
In this episode of MSP Voice, we are joined by Jeff Huber from Five Nines Tech, California. Jeff has been in the industry for over 30 years since he was 19. He says that despite the lack of entrepreneurial spirit he decided to take over the Five Nines Tech, he was managing for a while. Learn more in the 7th episode of MSP Voice!
MSP Voice Episode 6: Kenny Grayson from Grayson Data Services
Kenny Grayson is the owner of Grayson Data Services in Louisiana. Kenny has a typical managed services business but also does application development for his customers. He doesn’t recommend mixing the two unless you have a firm background in app dev but the combination works well for him.
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