Blog Articles

When a customer turns care of their environment over to a trusted partner like a managed services provider (MSP), they’re looking for them to take care of some of the most critical elements of their environment, such as patching. Continue reading

Patch management might seem like an unnecessary process, until the very first patch deployment goes wrong. When your production environment is affected, the downtime is critical for the whole company. And it becomes even more critical if your MSP clients are affected and your SLA obligations and your reputation are at stake. Continue reading

There are several types of vendor-related risks that you should be aware of. And although the risk of being compromised due to a successful hack of your vendor or partner is certainly possible, it is among the least probable on that list. In this article, we will overview the main types of risks that you should keep in mind. We will also help you to create a methodology and a workflow to embed vendor risk management techniques to help you pick the best one for the job. Continue reading

When it comes to protecting clients from cyberattacks, a zero-day exploit can be an MSP’s biggest enemy. A zero-day is a computer software vulnerability that remains undetected by either the vendor or the user until it is activated by the attackers. Continue reading

Let’s face it. Even the smallest MSP business is made up of numerous elements that are intricately connected. On one hand, there are internal processes like employee management and network management. Then on the other, you have to worry about external processes like client management and system maintenance. Continue reading

It goes without saying that, as an IT managed services provider, you certainly need to prioritize software tools that power critical IT management functionalities - such as remote monitoring and management (RMM), professional services automation (PSA), and ticket management, plus backup and disaster recovery. Continue reading

The average cybersecurity budget is expected to increase 71 percent over the next three years, quickly approaching $1 trillion globally spent on a variety of technology solutions to protect businesses around the world. Continue reading

The backbone of every company’s technology strategy is its IT infrastructure. In the past, this typically meant a closet, a room or even a full data center dedicated to storage and other infrastructure needs. However, in today’s cloud-first and virtual world, there’s a lot more flexibility in how companies acquire and utilize infrastructure. Continue reading

When it comes to building a successful MSP business, you don’t have to go at it alone. Referral partners are a great way for an MSP to spread the word about their business through word-of-mouth marketing or over social media. Continue reading

In spite of the lockdown, traditional less-tech-forward professional industries, notably the legal and engineering professions, have experienced the biggest learning curve as they rushed to implement remote work solutions for their employees. Continue reading