Customer referrals are a powerful way for managed service providers (MSPs) to bring in new business. In fact, a potential customer is four times more likely to make a purchase when referred by a friend or colleague.
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How Ransomware Gangs Are Recruiting Insiders
2021 has been a banner year for ransomware and other types of cyberattacks. Attacks have crippled fuel pipelines, prevented hospitals from delivering critical care, stopped students from being able to go to school, and halted factory production lines (to name just a few impacts). The devastating effects of these attacks can be found most days on the front page of the newspaper, or are felt behind the scenes by companies scrambling to remediate their systems and ensure they can keep their livelihoods afloat. Continue reading
The Rise of Ransomware as a Service (RaaS): What MSPs Should Know in 2024
When it comes to innovation, it’s not just the defenders in cybersecurity that are finding new techniques and technologies to advance. The attackers are also innovating, finding new ways to compromise organizations, big and small. Continue reading
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What MSPs Should Know About the Global Chip Shortage
It’s been hard to miss the semiconductor chip shortage happening around the world, having impacts on global supply chains and making it difficult to find laptops, phones, cars, and other smart devices in stores. Continue reading
How MSPs Can Avoid Vendor Lock-In
When it comes to choosing the right products and services, having maximum choice and flexibility is key. However, vendor lock-in factors can prevent managed services providers (MSPs) from realizing the full potential of their business by choosing the best providers. Continue reading
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How to Promote Your Tech Team
For small managed services providers, there's typically no need to think about a promotion plan or implementing a tiered structure in their teams. Everyone does everything they can to solve the client's problem. And sometimes, there's no difference between a support team member, a salesperson, and an on-site engineer, since all these roles are carried out by the owner of the company. Continue reading
Considerations When Hiring Remote MSP Employees
Before the pandemic, there was a never-ending debate concerning whether or not, as an MSP, you should hire remote employees. Some said that remote employees are less willing to communicate with the rest of the team, so they are difficult to onboard and less effective during working hours. Continue reading
VPN Management Best Practices for All Situations
VPNs, or virtual private networks, are trending more than ever with the rise of remote work. But how can a managed service provider take full advantage of what VPNs offer? The needs may be many, but they all boil down to two very common factors - accessibility and security. Continue reading
How MSPs Can Improve Cybersecurity Awareness Training in 2024
When it comes to reducing cybersecurity risk, the human element is key. All it takes is a single click on a malicious link or an accidental download of an infected file and an attack can begin to spread across an entire organization. Continue reading
Where Are MSPs at with BYOD in the End of 2021?
Looking back over the past few years, one of the most formative technology trends has been the proliferation of devices in the workplace and the advent of bring your own device (BYOD).
BYOD is the movement to bring your own technology, devices, computers and phones to the office, rather than leveraging corporate-owned devices. Continue reading
What You Should Know About Co-managed IT Services
Business needs are becoming more complex by the day, as are IT infrastructures. Struggling to keep up with the pace of change in technology, internal IT teams are drowning. The opportunity for MSPs offering co-managed IT services is significant. Continue reading
MSP Sales and Marketing: Frequently Asked Questions
Building a successful MSP business isn’t all about investing in IT infrastructure and streamlining service delivery. That’s just one part of the whole shebang.
You see, to even secure clients in the first place, you’ll need a solid sales and marketing framework. Continue reading
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