If we’re being honest, one thing you’ll admit about the human brain is, it can’t always be relied on. It tends to forget even the most important steps in routine processes. Now that’s precisely where checklists
Read ArticleSome managed IT services leaders tend to treat their staff members as disposable assets, leaving no place for creativity and personal growth. Indeed, they will tell you, the workplace is no place for games, and orders should not be discussed.
Read ArticleTo generate more revenue for your business, you must be able to deliver leads to your sales team consistently. You must initially vet leads before handing them off to your salespeople, who’ll then narrow them down even more. But it’s important to remember this: not all leads are equal.
Read ArticleWhat's new this week in the news for MSPs? New AI tools coming from AWS; Carnival has customer data stolen in a ransomware attack; Russian malware Drovorub aimed at federal Linux-based defense systems; Satan DDoS now scans and
Read ArticleToday’s breed of criminals doesn’t hang out in dark alleys waiting to snatch your wallet or purse. Rather, they attack through the Internet from the comfort of their rooms, with a much bigger loot in mind.
Read ArticleWhen a tech giant like Microsoft says a simple tool can prevent 99.9% of attacks, that should be enough to grab your attention. Multi-factor authentication (MFA) is not a catchall security tool but it can certainly be your first
Read ArticleWith more than 60% of organizations embracing BYOD in their workplaces, it’s evident the trend is here to stay. What’s more, 87% of companies are now encouraging their employees to access business apps via their personal devices. Here’
Read ArticleAWS S3 Glacier Vaults are no longer supported With the cessation of Glacier Vaults support, we strongly advise using AWS S3 Glacier as a storage class. Your storage costs remain the same, and you have the advantage of the S3
Read ArticleWhat’s new this week in the news for MSPs? Pentagon asks for more time on the JEDI contract; SANS Institute data breach; Agent Tesla upgraded to steal passwords; Dharma ransomware being exploited by hackers in attacks; and Microsoft allowing Office 365 admins to manage phishing simulations. Let’s se
Read ArticleMany managed IT providers believe that, no matter how hard you train the end users, they will still click the links, download the malware, provide account information, or simply send corporate money to the malefactors. End-user training is, indeed, not a panacea. However, it aims to decrease the cha
Read ArticleEvery MSP wants to grow their business. One of the best ways you can do this is by expanding your services with existing clients. You have the advantage that they already know you and are comfortable with your support. The cost of upselling your current customers is lower than acquiring new business
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