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Frequently Asked Questions About Backup for Microsoft 365 / Google Workspace

Frequently Asked Questions About Backup for Microsoft 365 / Google Workspace

Backup terminology can quickly become complex. Even experienced IT professionals sometimes find it challenging to distinguish between concepts like retention, redundancy, and true backup—especially within SaaS platforms like Microsoft 365 and Google Workspace.

At MSP360, we often speak with teams who are unsure what their current setup is actually protecting, what’s at risk, and how to configure backup in a way that meets both operational and compliance requirements.

To help clarify these issues, we’ve created an easy-to-use guide that outlines what to back up, how to avoid common gaps, and how to build a dependable backup strategy. Whether you’re refining an existing approach or building one from the ground up, this guide offers clear guidance every step of the way. Continue reading

What Makes Remote Troubleshooting Work

What Makes Remote Troubleshooting Work

Efficient remote troubleshooting is essential for IT teams to maintain seamless operations and minimize downtime in the modern enterprise. Remote troubleshooting works by letting someone in the IT support team use troubleshooting software to access and manage devices or systems from a different location to the user with an issue to identify and fix problems. Continue reading

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6 Ways to Minimize Downtime in IT Operations

6 Ways to Minimize Downtime in IT Operations

Let’s face it—nearly every business today relies heavily on technology for its’ operations. Whether it’s the simple use of end-user computers running software, to touchscreen kiosks in restaurants to place orders, to advanced use of cloud computing to automate business processes, every business would be negatively impacted if some or all of their IT operations were to go down. Continue reading

Cloud Patch Management: A Smarter Approach for MSPs and IT Teams

Cloud Patch Management: A Smarter Approach for MSPs and IT Teams

As modern organizations become increasingly distributed—with remote teams, cloud infrastructure, and hybrid work environments—keeping systems secure and up to date has never been more critical. However, traditional patch management methods, particularly those reliant on on-premise infrastructure, struggle to keep pace. Continue reading

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