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| 3 min read

Remote IT Support for Small Business: Why It Matters

Many small businesses today rely on virtual machines, cloud applications and infrastructure, plus distributed teams. There is a growing demand for remote IT support for small business, which is becoming even more complex and increasingly critical.

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| 10 min read

What is Backup as a Service (BaaS) Guide: How It Works & Who Needs It

In this guide we break down what is Backup as a Service (BaaS) , revealing why backing up your organization’s data is one of the most important steps you can take to protect against data loss events, such as ransomware attacks, that could jeopardize your business’s ability to operate normally.

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| 4 min read

MSP360 Backup for Microsoft 365 / Google Workspace 4.7

We’re excited to announce the release of MSP360 Backup for Microsoft 365 and Google Workspace 4.7 with new features and improvements designed to simplify recovery workflows, improve usability, and deliver a more responsive, efficient experience. This update introduces

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| 2 min read

Introducing Remote Access in the MSP360 Control Mobile App

We’re excited to introduce a powerful new feature in our MSP360 Control mobile app — remote access from your mobile device. Now, you can seamlessly connect to any endpoint added to the web console remotely, no matter where you are,

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| 6 min read

Best Practices for Remote IT Support

Remote working is here to stay and these best practices for remote IT support are going to showcase the importance of proactiveness in managing remote teams. According to a recent survey by Forbes Advisor, almost two-thirds of employees are working remotely either all or some of the time.

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| 8 min read

Backup Automation for Microsoft 365: How to cut M365 backup costs by 30%

This research report discusses the significant reduction in cost and the added data protection that Microsoft 365 backup solutions can bring to an organization through their automation. Case studies, reports, and 2023–2025 evaluations show automated backups save 30% via efficiency, faster restores,

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| 7 min read

How proprietary backup storage requirements kill your ROI

In this article, you will learn why proprietary backup storage can be the silent killer in disaster recovery cost-effectiveness, and what you can do to avoid the pitfalls of inflexible backup storage.

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| 6 min read

NIST Compliance Explained: A Guide for MSPs and Businesses

Virtually all IT professionals know that cybersecurity is important. The question, though, is which practices and procedures they should follow to help protect against threats.

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| 8 min read

Frequently Asked Questions About Backup for Microsoft 365 / Google Workspace

Does the system apply the retention policy per domain or per tenant?Backup terminology can quickly become complex. Even experienced IT professionals sometimes find it challenging to distinguish between concepts like retention, redundancy, and true backup—especially within SaaS platforms like Microso

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| 3 min read

What Makes Remote Troubleshooting Work

Efficient remote troubleshooting is essential for IT teams to maintain seamless operations and minimize downtime in the modern enterprise. Remote troubleshooting works by letting someone in the IT support team use troubleshooting software to access and manage devices or systems from a different loca

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| 6 min read

Understanding Endpoint Security

Endpoints – meaning PCs, servers and other devices that connect over a network – are the fundamental building blocks of modern IT infrastructure. By extension, endpoint security is a fundamental practice for securing IT environments.

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