Traditionally, MSPs have leveraged commodity solution types that include antivirus, endpoint protection, as well as endpoint detection and response. But a new method of protection has entered the market that is worth discussing as a viable – and more effective – replacement to protect endpoints: Deep Learning. Discover the benefits of adopting the deep learning technology to protect your endpoints. Continue reading
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SolarWinds Backup vs. MSP360 Backup: Toolset Comparison
To highlight the similarities and differences of SolarWinds Backup and MSP360 Backup, this whitepaper compares and contrasts the pricing details, supported operating systems and backup and recovery features of each product. Its goal is to help MSPs decide which tool is the best fit for their data protection needs.
Work-From-Home Security Essentials
Even before the coronavirus pandemic kicked in, a BLS report estimated that 29 million wage and salary workers could work remotely in their primary jobs. Here’s what you can do to enhance your cybersecurity measures and protect your customers.
Offsite Employees Productivity Essentials
The biggest hurdle of remote work is clear: how does management ensure that their employees are continuing to offer a solid level of productivity? Here is an overview of how to make this happen.
Remotely Manage Servers with PSRemoting and Invoke PowerShell Commands
Using PowerShell to remotely manage your servers is both fast and effective. Once you get everything set up, the rest will become second nature by running the various cmdlets that will be discussed in this guide. Continue reading
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2021 MSP Marketing Guides
In this package, you will get five guides helping to create marketing strategies and tips on dealing with on-site SEO, creating web advertising properly, email chains for MSPs, content marketing for an MSP blog, social media marketing.
Minimize Business Downtime with These Recovery Essentials
Your clients’ business continuity directly depends on how feature-rich your recovery toolbox is. In this whitepaper, we will overview the variety of advanced tools MSP360 Backup offers to managed services providers to ensure they can recover just about any workload in just about any scenario.
Guide to Measuring Customer Satisfaction for Your MSP Business
You know that keeping customers satisfied is critical for the long-term success of your MSP business. It’s only by achieving customer satisfaction that you will hold onto existing customers over the long term, upsell customers on additional services and gain referrals that help your business to grow by bringing in new customers. Continue reading
Guide to Recovery Testing
The best way to overcome a disaster is to prepare for it beforehand. Recovery testing might not sound like the most enticing idea ever for an MSP; you and your tech staff will spend a lot of time running tests and outlining terrifying scenarios. However, it is a procedure of the utmost importance. Continue reading
Best Practices for IT Teams Supporting Work-from-Home Employees
For IT professionals, moving your company’s workers from the office to a work-from-home setting may seem simple enough at first glance. You simply tell them to log into their company workstations from their home computers and then get to work, right? Continue reading
MSP Documentation Guide
This whitepaper overviews a breakdown of documentation that MSPs use and covers the basic principles of working with it. Continue reading
5 Steps to Reducing the Number of Support Calls
When your agents spend all day taking calls from clients, other areas of the help desk, such as ticket escalation management, creation of documents and knowledge articles, and training, may suffer. Clients also become irritated when they desperately need support but end up waiting interminably in long call queues. Continue reading
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