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Getting Started with MSP360 Managed Remote Desktop

In this video, you will learn how to set up and use MSP360 Managed Remote Desktop – a simple and reliable solution that allows you to securely connect to and control remote desktops and servers in order to resolve issues faster. Follow these steps to complete your first connection!

Step 1: Creating a Company

To start, you need to create a company within the console. Go to the Organization tab, Companies section.

Companies Section in MSP360 Managed remote Desktop Console

Click Add Company.

Adding a Company in MSP360 Managed Remote Desktop Console

Name the company and click Create.

Test Company in MSP360 Managed Remote Desktop Console

The easiest part is done.

Step 2: Installing MSP360 Managed Remote Desktop Agents

Now, you need to install the MSP360 Managed Remote Desktop agent on your computer, as well as target computers. To do that, go to the Computers tab and click the Add a Computer button, or simply proceed to the Downloads tab; both actions will open a slide-in. There are two options: Managing Installation Packages for your main computer – the one you will use to connect to others – and Remote Computers Installation Package for your endpoints.

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Main Computer Agent Installation

In the Managing Installation Packages section, click the option for your system. We choose Windows, as it is the most popular. The download will start automatically. This installation file is for your main computer – the one you’re going to use to control other machines. When the download is complete, find the file in your Downloads folder and double-click it. The wizard will guide you through the process of installation.

Installing the MSP360 Managed Remote Desktop Agent

Once the installation is finished, proceed to the next step.

Remote Computers Agent Installation

After you’ve installed the solution for yourself, don’t close the page. In the Remote Computers Installation Package section, click Remote Computer Installation. Here, you can generate a build for one of the companies you work with and install it on the relevant computers.

Please note that this build will fit this company only.

Creating a Build in MSP360 Managed Remote Desktop Console

On the same slide-in, you will see the preconfiguration options. Choose your client’s company and specify when the installation script for your build will expire. It is recommended to choose a week or less for security reasons.

Preconfiguration Options in MSP360 Managed Remote Desktop Console

If you use a proxy, define its settings.

Proxy Settings in MSP360 Managed Remote Desktop Console

Use the Incoming Connection section to specify the connection parameters.

Incoming Connection Section in MSP360 Managed Remote Desktop Console

In the Limitations tab, you can restrict the outgoing connections and access to configuration and GUI if needed.

Limitations Tab in MSP360 Managed Remote Desktop Console

The Misc tab contains keyboard shortcuts, sound, and tray options.

Misc Tab in MSP360 Managed Remote Desktop Console

The Security tab is where you can set additional protection for your users’ computers. Here, you can set the PIN length and its frequency of change. Additionally – and this is highly recommended – here you can define a password that you’ll use to access the computers, so that no one but you will be able to do it.

Security Tab in MSP360 Managed Remote Desktop Console

After you’re done with customization, click Generate Installation Script. You’ll get two options for applying your preconfigured build: the URL and the command line script that should be used with the installation file. The first one is for your customers; they will be able to download the build version for their company. The second one is used mostly for bulk installation – for instance, with an RMM solution. In this guide, we’ll use the URL option.

Generating Installation Script in MSP360 Managed Remote Desktop Console

When your customers receive the URL, they should copy and paste it into the address line of their browser and press Enter. The download will start automatically.

Proceed to the Computers tab and refresh the page if needed. You’ll see your customers’ endpoints in the list. For each computer, you can see its name, the company that it is assigned to, the product version, and the computer status. That’s it!

 Computers Tab in MSP360 Managed Remote Desktop Console

Step 3: Establishing the Connection

To connect to any client machine, find it in the Computers tab and click the plug icon near it. Accept to launch the Remote Desktop agent.

Establishing Connection Using MSP360 Managed Remote Desktop Console

When the connection is established, type the password, if you have set it previously.

Entering Password for MSP360 Managed Remote Desktop Connection

After successful authorization, you will see the main screen of Managed Remote Desktop.

MSP360 Managed Remote Desktop: Main Screen

Click Send Ctrl-Alt-Del to unlock the target computer. Type in the Windows password. You’re ready to work on your target endpoint.

MSP360 Managed Remote Desktop: Ready to Work

With Managed Remote Desktop, you’ll easily solve your clients’ or team’s IT infrastructure issues without any need to meet them in person.

Managed Remote Desktop is only a part of what MSP360 has to offer. If you are interested in more solutions to manage all aspects of your IT infrastructure, click Try Managed Backup at the top-right and then Yes in the window that appears.

Link to MSP360 Managed Backup Console

This will take you to the MSP360 platform, which, in addition to Remote Desktop, provides the number-one backup solution and simplified RMM in a single pane of glass.

If you have any questions, please contact us.

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MSP360 Managed Remote Desktop

Feel free to test-drive our new MSP360 Managed Remote Desktop oriented towards Managed Service Providers

  • Extensive management capabilities
  • Fast and Secure connection
  • Easy to setup