MSP360 Tickets is a ticketing system built into the MSP360 Management Console. It lets you track support issues across your customers' devices, either by opening tickets yourself or by having Backup and RMM incidents open them automatically.
This guide covers what you need to start, how to create and work with tickets, how to turn incidents into tickets without manual entry, and how to give end users access to their own tickets.
With the release of MSP360 RMM version 2.5, we’ve focused on increasing security and visibility of the endpoint performance, expanding Linux support and manual task automation.
RMM Watchdog service is a background service included in the MSP360 RMM agent. It monitors the agent's status continuously and restarts it automatically if it stops, without any action from the end user or the administrator.
Join us for the latest MSP360 webinar, where we'll discuss recent updates to MSP360 Managed Backup.
Automation should make your life easier. But for many MSPs, it's done the opposite. The real challenge isn’t whether to automate, but what to automate and what should stay firmly under human control. Watch our webinar to find the right balance.
While services around data protection should be a staple for every MSP, the latest State of Backup Report for MSPs highlights that there remain significant opportunities for MSPs to add, augment, extend, and fine-tune managed backup and recovery-related services based on client requirements and in the interest of remaining competitive.
We surveyed over 150 MSPs throughout the globe to understand how the managed backup landscape is changing. The findings show what clients expect from a modern service, what challenges MSPs face when scaling their backup offering, and which practices lead to stronger outcomes.
This webinar will explore the findings of MSP360’s ‘2025 State of Managed Backup Survey’ that captures what your peers are experiencing right now. You’ll learn where other MSPs are struggling with backup and recovery, what’s working, and how organizations like yours are adapting their service strategy to stay ahead. Continue reading
Join us for a step-by-step walkthrough of how to set up and manage MSP360 Backup for Microsoft 365 and Google Workspace.
Join us for the latest MSP360 webinar, where we'll discuss recent updates in MSP360 products.
Join us for an informative webinar where we'll provide you with a step-by-step guide to getting started with MSP360, complete with essential configurations and best practices.
This guide breaks down the fundamentals of remote monitoring and management, explains key RMM capabilities, and explores practical implementation strategies.
