Going by the exponential growth that the MSP industry is currently experiencing, it goes without saying that the competition is getting tougher. And to dominate, you’ve got to go beyond delivering great customer service by also investing heavily in lead acquisition too. Continue reading
Recoverability depends on much more than just having a backup copy of your customer’s data. If you aren’t properly managing your backups, you may not have anything to recover. Continue reading
While backups seem like a simple enough service offering to execute, there are a number of places MSPs make mistakes that will only cause problems in the future.
Whether you’re new to backups or have been offering them for some time, you’ve no doubt encountered customers that either already have backups running (likely from the last provider they used) or want you to do backups in a specific manner to accommodate their desires. Continue reading
Going by the exponential growth that the MSP industry is currently experiencing, it goes without saying that the competition is getting tougher. And to dominate, you’ve got to go beyond delivering great customer service by also investing heavily in lead acquisition too. Continue reading
Ransomware has been around for decades. So you might be tempted to feel complacent about it; after all, if ransomware has existed for so many years, the tools and strategies required to address it must be well developed by now, right?
One of the reasons why ransomware’s influence is so great is that there are multiple ways in which ransomware attacks can occur. As an MSP, protecting your clients’ businesses from ransomware requires being familiar with all of the ransomware attack scenarios and taking steps to defend against each of them.
You can’t not have a conversation about ransomware with your customers. The risk that ransomware poses to their businesses is too great not to discuss. Your customers need to be aware of how the growing ransomware threat is evolving and what they can do to minimize risk. The more they know, the easier it’s going to be to do your job.
Social media is a free publicity tool at the service of sales forces across businesses. MSPs who are not using social media platforms are likely to lag behind the competition to a considerable extent. Many customers first search on social media for the services they require. Many also seek information about necessary services from their social media contacts. Continue reading
The global market for managed services is expected to reach $282 billion by 2023. But not all MSPs will reap the benefits equally. Why? Because not all providers are the same. MSPs come in different sizes and shapes with separate client profiles and backgrounds.
As a business owner, you should already be aware of the impact that good tech solutions have on MSPs. To take your business to the next level, you should consider professional services automation (PSA) software. Continue reading
Guide to Starting a Managed Service Provider Business
MSP Infographics: the Main Managed IT Service Business Insights
On-Demand vs Break/Fix vs Managed Services
Varying Tiers in the MSP Help Desk — Building Your Support System
How You Can Transition from MSP to MSSP
