Only a few MSPs have the scale, resources, and wherewithal to retain in-house legal counsel. However, all MSPs (regardless of their budget or size) should have leverage legal expertise when drafting MSA, SLAs and working with clients. Continue reading
Automation tools have changed the managed service provider landscape forever. These tools have made it possible for network administrators to do what they never thought possible previously. This includes pushing out settings changes and sending updates to hundreds or thousands of users at once. The time saved thanks to these tools is truly priceless. Furthermore, automation tools also make unattended changes flow seamlessly. This makes it easier to make changes when most appropriate for the end user. Continue reading
This week’s guest is Larry Bianculli, managing director, with CCSI who provide MSP and MSSP services in the New York City/Long Island area. CCSI (which stands for Contemporary Computers Services) has been around since 1974. CCSI has always been focused on services, the founders coming from IBM. CCSI has a range of customers from SMB to fortune 500. They have customers around the US as well as overseas. Continue reading
Our clients who want to store backup data in Amazon S3 Glacier often ask us how best to back it up: Whether to place it in S3 Glacier storage directly, or instead to select S3 generic storage and configure S3 Glacier as the storage class. Although both approaches provide the same end result, there are reasons why you might prefer one method over the other. Keep reading for an overview.
If you’re like many MSPs, you’re most familiar with the Microsoft Windows ecosystem. You know the ins -and -outs of Windows workstations and servers. You’re an expert in PowerShell, Active Directory and other critical Windows tools. Continue reading
Only a few MSPs have the scale, resources, and wherewithal to retain in-house legal counsel. However, all MSPs (regardless of their budget or size) should have leverage legal expertise when drafting MSA, SLAs and working with clients. Continue reading
Backup is one of the most important practices for any business and should be approached with care and attention to detail. Your choice of retention and scheduling scenarios should be based on your business needs.
In this article we’ll talk about essential retention considerations and assets which will help you set up your backups properly. Continue reading
Managed service providers encounter numerous challenges regularly. From business development and MSP marketing to IT automation and staff, business managers and owners must do it all. But one of the biggest debates brewing on the MSP front for the last couple of years is about the choice of selling MSP packages as a whole or the base and add-ons separately. Continue reading
December 2019 has witnessed three major ransomware attacks on MSPs and service providers (and we're only halfway through the month!). The data of more than 100 dentistry practices was encrypted via an attack on an MSP, one of the biggest US data centers provider was hit and the data of several non profit organizations was encrypted with ransom demands of around $500,000.
The dark web doesn’t have to be a foreign concept to your clients. Look at it as an opportunity to provide additional value to them through your own dark web monitoring services. Unlike other services MSPs provide, dark web monitoring is still in its infancy, so differentiate your offering today. Continue reading
This week my guest is Nigel Moore with The Tech Tribe who joins us from Australia. Having been in the business since 2002, Nigel has an interesting story about how he came to own his own MSP in 2007. Continue reading
Guide to Starting a Managed Service Provider Business
MSP Infographics: the Main Managed IT Service Business Insights
On-Demand vs Break/Fix vs Managed Services
Varying Tiers in the MSP Help Desk — Building Your Support System
How You Can Transition from MSP to MSSP
