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| 1 min read

Introducing MSP360 Managed Connect for macOS

We’re excited to announce a long-awaited addition to MSP360: you can now connect to macOS devices directly from the MSP360 web console using both your web browser and desktop application. This release makes connecting to macOS as seamless as it is to Windows devices.

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| 2 min read

Meet MSP360 RMM Community Edition: A Fully-Featured, Free RMM

We’re excited to announce the launch of the MSP360 RMM Community Edition — a completely free, comprehensive remote monitoring and management solution designed exclusively for MSPs. Whether you're just starting out or looking for a cost-effective way to

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| 5 min read

How Does Web-Based Remote Desktop Work, and Why Should You Use It?

Once upon a time, administering systems remotely required IT staff and managed service providers (MSPs) to install standalone tools like VPN or Windows RDP clients on their computers. Those days are gone. Today’s admins can leverage web-based remote desktop tools, which offer a more convenient way t

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| 5 min read

5 Most Common SNMP Security Vulnerabilities

This post reviews the five most common SNMP security vulnerabilities you’ll encounter in the wild and lays out a practical mitigation roadmap—upgrade paths, access-control tricks, and monitoring tips—to help you lock things down without losing the visibility

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| 3 min read

Remote IT Support for Small Business: Why It Matters

Many small businesses today rely on virtual machines, cloud applications and infrastructure, plus distributed teams. There is a growing demand for remote IT support for small business, which is becoming even more complex and increasingly critical.

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| 2 min read

Introducing Remote Access in the MSP360 Control Mobile App

We’re excited to introduce a powerful new feature in our MSP360 Control mobile app — remote access from your mobile device. Now, you can seamlessly connect to any endpoint added to the web console remotely, no matter where you are,

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| 3 min read

What Makes Remote Troubleshooting Work

Efficient remote troubleshooting is essential for IT teams to maintain seamless operations and minimize downtime in the modern enterprise. Remote troubleshooting works by letting someone in the IT support team use troubleshooting software to access and manage devices or systems from a different loca

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| 5 min read

6 Ways to Minimize Downtime in IT Operations

Let’s face it—nearly every business today relies heavily on technology for its’ operations. Whether it’s the simple use of end-user computers running software, to touchscreen kiosks in restaurants to place orders, to advanced use of cloud computing

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| 4 min read

Cloud Patch Management: A Smarter Approach for MSPs and IT Teams

As modern organizations become increasingly distributed—with remote teams, cloud infrastructure, and hybrid work environments—keeping systems secure and up to date has never been more critical. However, traditional patch management methods, particularly those reliant on on-premise infrastructure, st

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| 3 min read

Harnessing AI for Cybersecurity: Tackling the Threat Landscape in 2025

Many companies, including MSPs, are now experimenting with solutions with built-in artificial intelligence (AI) functionalities in order to better address cybersecurity challenges. In fact, in 2024, business spending on generative AI spiked to $13.8 billion, showing that enterprises are heavily inve

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| 5 min read

What is Backup Software?

A Comprehensive Guide by MSP360 on what is Backup software Our lives revolve around data and the protection of that data, so in this article, you will learn the critical importance of what isbackup software. From irreplaceable photos and documents

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| 3 min read

Introducing the Latest Updates to MSP360 Managed Connect

We are delighted to introduce a series of brand-new enhancements that are designed to improve your experience with web-based connections and MSP360 Managed Connect. Let’s dive into the details of these exciting new updates.

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