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Introducing MSP360 Remote Assistant 2.1

Introducing MSP360 Remote Assistant 2.1

We are excited to announce performance and usability improvements to MSP360 Remote Assistant with the release of version 2.1.

Table of Contents

    Auto-Reconnect for Dropped Connections

    MSP360 Remote Assistant now automatically detects and reconnects unstable client-side connections. Remote Assistant notifies you of the problem and attempts to reconnect automatically. Once connectivity is reestablished to the client network, the connection will be continued.
    Improvements related to unstable networking on the remote host side are also on our roadmap.

    Remote Host Reboot and Reconnect

    In situations where the remote host reboots (e.g., Windows Update forces a reboot), MSP360 Remote Assistant is able to detect the remote host reboot. The client enters a waiting state and continually attempts to reconnect to the remote host, thereby establishing a connection the moment the remote host is able to receive incoming connections.

    We've chosen not to add a reboot button to the client side UI. This means you need to use system tools to reboot the remote host. If you'd like to see a reboot button added, please let us know in the comment section below why!

    Pin Reset Frequency

    You can now specify how often to reset the pin, as well as how complex the pin should be.

    CloudBerry Remote Assistant PIN Improvements

    Conclusion

    We're constantly striving to improve our product for better usability, security, and efficiency. The list above is not comprehensive, so we recommend that you update to the latest version using the "Check for Updates" option within the app or download the latest version from our website to see all of the improvements for yourself.

    Whitepaper icon

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    Make the Most of Your Remote Assistant

    Read this whitepaper to explore the valuable features and handy tricks you might have missed in MSP360 Remote Assistant. We will overview:

    • Essential security features
    • Group meeting
    • Handy settings and tools, and more