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Endpoint Monitoring

Introduction to Endpoint Monitoring and Management

Introduction to Endpoint Monitoring and Management

Once upon a time, business IT environments were relatively simple. They consisted of a few on-prem servers connected to a fleet of PCs. The number of hosts on the network was comparatively small, and network configurations were not particularly complex. Neither were endpoint monitoring and management needs, which could be handled manually. Continue reading

Building an Effective Backup Services Strategy

Building an Effective Backup Services Strategy

Building an Effective Backup Services Strategy

To be successful, MSPs need to make sure they are using the right products, in the right place, at the right time. Creating a successful backup services offering can be a daunting task, but this webinar will aim to simplify the things MSPs can do to minimize the stress while maximizing sales and customer retention. Continue reading

Guide to Network Address Translation

Guide to Network Address Translation

Guide to Network Address Translation

Every intelligent MSP technician has an understanding of the three-letter acronyms that enable networks to function and allow traffic to flow. Network address translation, commonly referred to as “NAT”, is one of them. Without network address translation, traffic would never be able to make it past the routing device. Here is a quick breakdown of what NAT is and why we need it, and an overview of NAT tools and the security issues that go along with it. Continue reading

5 Reasons Why Your Technicians Leave, and How to Avoid It

5 Reasons Why Your Technicians Leave, and How to Avoid It

5 Reasons Why Your Technicians Leave, and How to Avoid It

For you as a managed IT business owner, the tech team is both your main asset and your main cost driver. It's they who solve most of the daily issues and outline and manage new projects. Hence, if one of your technicians decides to leave, it will take you months to hire, if not a better, at least as good a specialist. And let's not forget that any new team member should be properly onboarded. Continue reading

How to Use Billing in MSP360 Managed Backup Service

How to Use Billing in MSP360 Managed Backup Service

How to Use Billing in MSP360 Managed Backup Service

The billing system in MSP360 Managed Backup allows users to set up custom prices and limits for backup and restore monitor clients’ statistics, and simplify the invoice generation process. This feature helps providers to either sell predefined storage packages at a fixed price or opt to charge clients per GB used.

In this guide we will walk you through these billing features in MSP360 Managed Backup, and describe how to configure limits, customize prices, control storage used, and monitor statistics. Continue reading

Agile MSP

Agile MSP: The Concept Explained

Agile MSP: The Concept Explained

A couple of years ago, “agile” was among the top buzzwords in IT. It was so popular, in fact, that it became a synonym for the words ”operational efficiency” and even ”success”. However, not every process can be ”agiled”. In this article, we will define the basics of the agile approach but, more importantly, we will define the areas in which you can actually benefit from being an agile MSP. Continue reading

MSP Peer Groups

MSP Peer Groups: Do You Need to Join to Succeed?

MSP Peer Groups: Do You Need to Join to Succeed?

Peer groups can be a valuable source of information both for a startup managed IT provider and for an already-grown business. There, you can typically find advice regarding your operations, gather templates for documents, and sometimes get discounts for certain solutions.
In this article, we overview more pros and some cons of participating in a peer group and discuss how to find one that suits you. Continue reading