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MSP Employee Retention- Three Areas of Improvement

MSP Employee Retention: Three Areas of Improvement

MSP Employee Retention: Three Areas of Improvement

Retaining employees is just as important -- and challenging -- as finding them in the first place. Although it may sound like a cliché, employees truly are the most valuable asset of any business. Not only do they have the skills and knowledge required to keep operations running, but they are also quite costly to replace. On average, every time an employee leaves, it will cost the business six to nine months' worth of that employee's salary to find a replacement.

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Guide to Efficient Employee Onboarding for MSPs

Guide to Efficient Employee Onboarding for MSPs

Guide to Efficient Employee Onboarding for MSPs

When you’re hiring a new employee, it can be easy to treat the onboarding process as an afterthought. You spend so much time on conducting the job search, running interviews and selecting a candidate that you pay little heed to what has to happen after an applicant receives and accepts a job offer: onboarding.

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Hiring Funnel for MSPs- How It Works

Hiring Funnel for MSPs: How It Works

Hiring Funnel for MSPs: How It Works

The “hiring funnel” refers to the stages that a hire goes through between first becoming aware of your job opportunity and ultimately being hired. The concept is modeled on that of the sales funnel. Understanding the hiring funnel helps you determine whether you’ve created the right job ad and how applicants will behave during the hiring process.

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Hiring New Employees- 6 Essentials Steps for MSPs

Hiring New Employees: 6 Essential Steps for MSPs

Hiring New Employees: 6 Essential Steps for MSPs

If, like many MSP business owners and managers, you come from a technical background, you may not have much formal experience when it comes to hiring employees. This is especially true for smaller MSPs who have worked as one-person shops or with very small teams previously, and are now looking to scale up.

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HR for MSPs- Essentials of Critical Human Resources Topics

HR for MSPs: Essentials of Critical Human Resources Topics

HR for MSPs: Essentials of Critical Human Resources Topics

Most MSPs have little formal training in human resources. Nonetheless, running an efficient HR operation is critical for all but the smallest of MSP businesses. Unless you’re a one-person MSP working for yourself, then you have employees, which means that you need an HR operation to hire and manage them. With that need in mind, this article provides an overview of HR for MSPs.

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Guide to MSP Job Interview- 20 Key Questions to Ask

Guide to MSP Job Interview: 20 Key Questions to Ask

Guide to MSP Job Interview: 20 Key Questions to Ask

When it comes to those conducting the interviews, information on how to behave, which questions to ask and so on is more difficult to find. Business owners in the MSP space come from technical backgrounds, and have little formal experience in areas such as HR. As a result, they may struggle to conduct effective interviews. To help MSPs avoid these outcomes, this white paper offers guidance on how to conduct effective job interviews in the managed services industry.

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customer verification for msps

Customer Verification for MSPs

Customer Verification for MSPs

Imagine that you get a call one morning from an employee of one of your clients with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their password and thank them for the call. Later on that day, that client's network has been successfully attacked, all their files are locked with ransomware, and you need to recover them as fast as possible.

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10 tips to improve your customer service

10 Tips to Improve Customer Service

10 Tips to Improve Customer Service

Nowadays every managed IT provider has access to the best-in-class software and hardware solutions. Technology and knowledge have become cheaper and more accessible than ever, so, to stand out from the crowd, you need to compete in your excellence at providing services. This means that the value of your services to your customers is based on how professional your approach is, not only to the provision of the technical component of your MSP services, but also to communication.

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MSPs: Selling Business Continuity Plans for Better Profits

Creating a Business Continuity Plan for Your Customers

Creating a Business Continuity Plan for Your Customers

Data loss is a very real threat to business operations worldwide. However, many small to medium-sized companies often view protective or proactive actions as unnecessary.

For MSPs, it is important to be more than a reseller or service provider. It is equally necessary to become a business partner that can identify risks and threats and can recommend proactive actions and solutions to protect business operations if a disaster occurs. Continue reading