Enhance your backup strategy with this backup policy template and set down standards and best practices for backup within an organization.
Read ArticleContracts and agreements are the foundations of your managed IT business. In this master service agreement template we’ve covered the essentials that will help you identify the general obligations and liabilities of the parties.
Read ArticleBackup is one of the most important practices for any business and should be approached with care and attention to detail. And your choice of backup retention and scheduling scenarios should be based on your business needs. This guide provides essential retention considerations and assets which will
Read ArticleWhile there could be many reasons why BaaS isn’t profitable for some MSPs, there are a few common pitfalls MSPs should avoid when selling BaaS. In many cases, these MSPs are not bundling BaaS with other services, contracted with the right vendor, or offering disaster recovery separately.
Read ArticleMajor data breaches affecting more than 100,000 users appear in the news every week, and minor ones are countless. It’s not only cyberattacks that are to blame; sometimes data is left unsecured due to human error or simple carelessness. Considering this, it is vital to choose a backup solution that
Read ArticleTicket escalation is the cornerstone process of providing customer support. Improve your customers’ experience by enhancing your ticket escalation procedures – and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive.
Read ArticleThis book explains everything you need to know about MSP sales, from understanding sales channels and designing a sales pitch to qualifying leads and evaluating sales metrics. No matter how foreign sales may feel to you now, this e-book will
Read ArticleAs convenient and user-friendly public cloud environments may be, they are hardly the place to store sensitive data or confidential communications. At the same time, secure cloud environments can come with a hefty price tag. This is why more organizations
Read ArticleImagine that you get a call one morning from an end-user with a request to reset their password. The employee forgot the password or lost a mobile phone and now needs to set things up again. You routinely reset their
Read ArticleIf you work with relatively small and few clients, data classification is easy: you need to backup everything, be ready to recover everything and all data should be secure. However, when you manage dozens of clients with hundreds of devices,
Read ArticleNo matter how reliable your production VM environments are, don’t make the mistake of assuming they are failure-proof. Natural disasters, human errors, malware, and other threats could all erase virtual machines or make them unavailable. That’s why VM backup should be part and parcel of your data pr
Read Article