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Minimize Business Downtime with These Recovery Essentials

Minimize Business Downtime with These Recovery Essentials

Minimize Business Downtime with These Recovery Essentials

Your clients’ business continuity directly depends on how feature-rich your recovery toolbox is. In this whitepaper, we will overview the variety of advanced tools MSP360 Backup offers to managed services providers to ensure they can recover just about any workload in just about any scenario.

 

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Every week we deliver quality content about cloud storage, backups and security. Leave your email to get weekly and monthly digests
Customer satisfaction

Measuring Customer Satisfaction for Your MSP Business: A Comprehensive Guide

Measuring Customer Satisfaction for Your MSP Business: A Comprehensive Guide

You know that keeping customers satisfied is critical for the long-term success of your MSP business. It’s only by achieving customer satisfaction that you will hold onto existing customers over the long term, upsell customers on additional services and gain referrals that help your business to grow by bringing in new customers. Continue reading

Guide to Recovery Testing

Guide to Recovery Testing

The best way to overcome a disaster is to prepare for it beforehand. Recovery testing might not sound like the most enticing idea ever for an MSP; you and your tech staff will spend a lot of time running tests and outlining terrifying scenarios. However, it is a procedure of the utmost importance. Continue reading

5 Steps to Reducing the Number of Support Calls

5 Steps to Reducing the Number of Support Calls

When your agents spend all day taking calls from clients, other areas of the help desk, such as ticket escalation management, creation of documents and knowledge articles, and training, may suffer. Clients also become irritated when they desperately need support but end up waiting interminably in long call queues. Continue reading

Creating SOPs for MSPs: Adding a New Machine

Creating SOPs for MSPs: Adding a New Machine

Adding new devices to a network is an essential task for a managed service provider. In the past, this meant only desktop personal computers. Today, portable laptops and tablets are included. Using a routine process to add devices to a network helps to keep things organized and easier to track. Furthermore, this makes it easier to provide support and get a faster resolution to future issues. Continue reading