Major data breaches affecting more than 100,000 users appear in the news every week, and minor ones are countless. It’s not only cyberattacks that are to blame; sometimes data is left unsecured due to human error or simple carelessness. Considering this, it is vital to choose a backup solution that
Read ArticleTicket escalation is the cornerstone process of providing customer support. Improve your customers’ experience by enhancing your ticket escalation procedures – and your customers will stay with you for years and bring you the referrals you need in order to grow and thrive.
Read ArticleThis book explains everything you need to know about MSP sales, from understanding sales channels and designing a sales pitch to qualifying leads and evaluating sales metrics. No matter how foreign sales may feel to you now, this e-book will
Read ArticleIf you work with relatively small and few clients, data classification is easy: you need to backup everything, be ready to recover everything and all data should be secure. However, when you manage dozens of clients with hundreds of devices,
Read ArticleDownload this guide to learn the best practices to follow with regard to compliance standards and disposing of hardware in general, and how to provide your customers with IT asset disposal services.
Read ArticleDownload this guide to learn how MSPs can change their business approaches to maintain high profits in 2021.
Read ArticleDownload our free guide to learn the fundamentals of ITAM, the potential benefits for your MSP, and what software to use to simplify your asset tracking.
Read ArticleIn this guide, you will find tips on how to talk about BaaS with customers in a way that makes its value clear, but without getting so technical that clients become lost. Keep reading to learn how to explain the
Read ArticleIn this eBook, we review the actions needed to properly secure a Microsoft 365 tenant. These steps are geared towards Managed Service Providers who manage multiple Microsoft 365 tenants and require some level of automation to configure Microsoft 365 tenants in bulk. Fill out a short form and get you
Read ArticleProvide the added value as an MSP and help your clients’ employees use their computers more efficiently with these 6 Keyboard Shortcuts Posters! Customize posters with your logo and contaсt information, and place printables in your customers’ workplaces for all to see. In no time, end-users will get
Read ArticleDownload our free MSP Client Onboarding Form and use it to get the information you need from your new client for a systematic and organized onboarding.
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