Blog Articles

Rick has been an entrepreneur all his life, starting a DJ business when he was just 16. He found motivation in the US military and then worked for a technology company for a few years before founding Cinch I.T. in 2004. Cinch started off as break/fix but transitioned to MSP soon after. Cinch has been growing ever since and has won numerous awards. Rick is now taking that success and looking to grow by offering franchise opportunities across the country. Continue reading

My interview with Bob Coppedge of Simplex-IT went a little longer than normal, mostly because we were having a great conversation and Bob is a great guy to interview. While Bob is focusing on the business and not “in the business” he has built a successful MSP that has been around for about 11 years. Continue reading

Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses. Continue reading

Matthew Opyd got started in break/fix on his own when he was 16 years old and then went to work for an MSP when he was 19. Now several years later, he’s the service manager overseeing over 30 techs and the project team. Continue reading

IQ Interactive provides solutions for digital signage and point-of-sale. Rather than managing a customer’s IT infrastructure, they manage digital signs (equipment) and they also have a content management system that they’ve developed. Omer started off in IT pretty young and worked for a few companies before starting IQ Interactive. They also partner with other “traditional” MSPs who provide the IT stack while IQ Interactive handles the digital signage. Continue reading

BestRX is an MSP/Software company who supports independent pharmacies across the US. Typically when we think of a pharmacy we think of the big ones like CVS and Walmart but there’s actually a number of independent pharmacies all over the US. Continue reading

Tim has been an MSP Pioneer since the 90’s. After leaving a value-added reseller in 1991 Tim started his own company because he saw the future in network services. In 1996 Tim and his partner realized that they need to provide their services for a fixed fee...hence pioneering the managed services model. Continue reading

John Watkins, who is an engineer by heart, started right out of high school in IT and later teamed up with a local break-fix shop that had multiple locations in the Tampa Bay area. After about 3 years they transition to full MSP and have been growing steadily ever since. As John says, “You’ll never learn more than working for an MSP”. Continue reading

Krunal is in the UK and he and his company support the hospitality industry (hotels, coffee shops, etc). They’ve been in business since 2009 after Krunal saw some opportunities to consolidate IT services for hotels and retail outlets and provide a one stop shop. Since many hotels are owned by a franchisee Krunal and his team have carved out a great niche for their company.
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Doug is the founder and CEO of Brightworks Group. Brightworks has been in business for 7 years and they consider themselves at technology success providers. While similar to an MSP, Brightworks Group works with a unique set of customers focused in the high end financial and private equity services.  Continue reading

Daniel started his MSP practice in 2000 after his employer wanted him to move to Korea for 2 years without his family. Since his wife worked at a dental practice he started looking into it and made the decision that he’d give it a try. Continue reading

This week’s guest is Michael Drobnis from OptfinITy. Michael has been in business for 17 years. He started with basic break/fix doing a lot of the technical work but then moved to managed services where Michael took a more active role in managing the business. OptfinITy now has 14 employees and they focus a lot on associations. They also encourage their employees to be a member of a chamber of commerce. Continue reading