Q: Does MSP360 Remote Assistant support the OS X platform?
A: Currently MSP360 Remote Assistant is available on Windows only. We have OS X support on our roadmap, however, we can’t provide you with an ETA.
Q: Does MSP360 Remote Assistant support Linux platform?
A: Currently MSP360 Remote Assistant is available on Windows only. We have Linux support on our roadmap, however, we can’t provide you with an ETA.
Q: What do I need to start using MSP360 Remote Assistant?
A: The only prerequisite is to install, with no additional accounts or charges.
Q: How much does it cost?
A: Using MSP360 Remote Assistant is completely free now and we have no firm plans to make it paid yet if our plans change we will post back here.
Q: Should I pay for upgrades?
A: MSP360 is rapidly updating its products and all the updates for MSP360 Remote Assistant are free.
Q: Can I use RA in the commercial environment?
A: Yes, currently the product is free and may be freely implemented in your commercial environment.
Q: Do you support Unattended Access?
A: We sure do, please refer to the following article to learn more about it: https://www.msp360.com/resources/blog/introducing-remote-assistant-1-5/
Q: Do you support File Transfer?
A: We sure do.
Q: Do you have a quick support client?
A: Not at the moment, but we're working on it and it will be there with version 1.8.
Q: How does MSP360 Remote Assistant minimize my costs?
A: MSP360 Remote Assistant is an advanced remote desktop tool, which is under rapid development and comes free of charge for both individual and commercial tool.
Q: How does MSP360 Remote Assistant secure my data?
A: All the interaction with our servers used for license activation and sending diagnostics to go through the SSL-encrypted connection by default. Communication with the remote desktop, however, is not encrypted by default, but you may change this setting in Options-->Encryption. After this change all the data transferred will be encrypted using the 256-bit AES algorithm, ensuring that malefactors will fail to extract any sensitive data from the data stream.
Q: How do I go with encrypted sessions?
A: Please refer to the following article for more details on encrypted sessions:
Q: How do I generate an invitation link?
A: Please press the menu button and choose the “Generate invitation link” in case you are connecting to the presenter or “Send Invitation” in case you are the presenter. Learn more in our Knowledge Base article.
Q: Disconnect details: io client disconnect.
A: This message means that the destination PC is not running Remote Assistant or is turned off at the moment. Also, please double-check the ID of the destination PC. Learn more in our Knowledge Base article.
Q: Connection request failed: client connection failed.
A: This error message means that the remote client refused to connect when prompted. Learn more in our Knowledge Base article.
Q: Secure connection request expected: Public encryption key is missing or invalid.
A: This error message means that encryption has not been configured correctly between these two clients. Learn more in our Knowledge Base article.
Q: I got "Start with external invitation identifier: invitation expired or unrecognized".
A: Please make sure that the link didn't expire and try to generate a new one. Also please check that both the machines are running the same client version
Q: Invalid server identifier.
A: Please check that both the machines are running version 1.7 or newer and they are online.
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