MSP360 Connect
Remote Desktop Software for Secure Access and Support
Access files and applications, control a remote computer, or help someone solve a computer problem. MSP360 Connect provides a secure remote desktop software for Windows and macOS for personal use, small businesses, MSPs and IT support teams.
Choose the Right Remote Desktop Software
Whether you need occasional personal access, a connection to your work computer, or remote support for customers and employees, choose the right MSP360 Connect edition that fits how you work.
Free
Ideal for Personal Use
Free
- Remote access to Windows and macOS
- 5 devices in the address book
- File transfer up to 10 MB*
- 2FA and encrypted connection
- Multi-monitor and multi-user sessions
- Unlimited concurrent sessions*
- Session recording*
- Text and voice chat
Pro
Perfect for Small Businesses
$89.99
/ year*Everything in Free, and:
- Unattended access to Windows devices
- 25 devices in the address book
- File transfer up to 1 GB
Built for MSPs
MSP Platform
MSP360 Managed Connect is a part of the MSP Platform.
The best choice for MSPs and IT departments to resolve issues efficiently and securely without on-site visits, MSP360 Managed Connect delivers fast and reliable remote access with centralized management, unattended access, and robust security features.
MSP Platform Features
- Centralized management
- Black screen
- Web-based remote access
- Session reporting
- Mass deployment
- HaloPSA integration
- Support: 24/7/365 live technical support
Cross-platform Remote Desktop
Your computer and the one you need to access do not have to use the same operating system. MSP360 Connect supports remote desktop connections between Windows, macOS, and mobile devices.
Remote Desktop Software for Windows
Start remote sessions from a Windows computer and connect to supported Windows PCs, Windows Servers, and Macs. Access applications, work with files, or help another user directly from your Windows desktop.
Remote Desktop Software for WindowsMSP360 Connect for Windows
Connect from:
Connect to:
Remote Desktop Software for macOS
Use the Mac application to view and control a remote Mac or Windows computer. Start cross-platform sessions directly from macOS for personal tasks, remote work, or assistance with a computer problem.
Remote Desktop Software for macOSMSP360 Connect for macOS
Connect from:
Connect to:
Remote Desktop Software for Android and iOS
Access computers from your phone or tablet* using the MSP360 Control app for iOS and Android.
*Available for MSP360 Managed Connect only.MSP360 Control Mobile App
Connect from:
Connect to:
MSP360 Connect Features
MSP360 Connect provides the tools you need to access remote computers, collaborate during sessions, and support users from anywhere.
Fast, stable and secure remote sessions
Connect with minimal delay using WebRTC-based remote desktop technology. Encrypted connections help protect data transmitted during your sessions.
Attended remote access
Connect when the person at the remote computer is available to approve the session or provide the required connection credentials.
Multi-monitor support
Work with computers that use multiple displays and switch between remote monitors during a session.
Device address book
Keep the computers you use most often in the address book instead of entering their details again for every connection.
Text and voice chat
Communicate with the remote user without moving the conversation to a separate tool.
File transfer
Transfer files between local and remote computers during a remote session. Transfer limits vary by edition.
Session recording
Record remote access sessions and play them back with the built-in Session Player.
Multi-user and concurrent sessions
Invite another participant to an active session and connect to multiple devices at the same time.
Pro
Managed
Unattended remote access
Access authorized Windows computers and servers without requiring somebody at the remote machine to approve the connection or provide a rotating PIN.
Managed
Centralized management and access controls
Manage remote connections across customer or company computers from one web console and control which administrators can access them.
Managed
Bulk deployment and centralized configuration
Deploy Connect agents across multiple computers and manage connection and access settings centrally instead of configuring each endpoint separately.
Managed
Session reporting
Review your team’s remote support activity from the management console. See which technician connected, the customer company and remote computer involved, when the session started, and how long it lasted.
Managed
HaloPSA integration
With the native HaloPSA integration, start browser-based remote sessions directly from mapped HaloPSA assets. Move from a customer’s asset record to the affected computer without switching consoles to locate it again.
Managed
Remote printing
Print a document from a remote computer using your local printer, without first transferring the document to your workstation.
Product Reviews and Customer Feedback
Get Started with MSP360 Connect
Find setup instructions and explore the tools available for working with remote computers.
Remote Desktop Software FAQ
What is remote desktop software?
Remote desktop software lets you view and control a computer from another location. You can use it to work with applications and files, help someone with a computer problem, or perform maintenance remotely. MSP360 Connect offers editions for personal use, small businesses, and centrally managed IT support.
Is MSP360 Connect free?
MSP360 Connect Free is free for personal use and is not a time-limited trial. It supports attended remote connections and lets you save up to five computers in your address book. Connect Pro and Managed Connect are paid editions with free trials available.
Can I connect between a Windows PC and a Mac?
Yes. MSP360 Connect supports connections from Windows to macOS and from macOS to Windows, as well as connections between computers running the same operating system. Available session tools depend on the platform and edition.
Can I access a computer when nobody is there?
Yes. MSP360 Connect Pro and MSP360 Managed Connect support unattended access to configured Windows PCs and servers. You can connect using authorized credentials without someone at the computer approving each session. Connect Free uses attended access, where the remote user provides the credentials needed to connect.
Do I need to install software on both computers?
For Connect Free and Pro desktop sessions, install the application on the computer you connect from and the computer you connect to. Managed Connect also supports browser-based sessions, so the technician does not need the desktop application. The remote computer still needs the appropriate MSP360 software and access configuration.
How does MSP360 Connect protect remote connections?
MSP360 Connect supports encrypted connections and two-factor authentication. Access also depends on the credentials and approval settings configured for the session. Managed Connect provides administrator permissions and centralized access settings to control how technicians connect to remote computers.
Can I use MSP360 Connect from a browser, phone, or tablet?
MSP360 Managed Connect lets you start remote sessions from its web console using a browser. You can also connect to managed computers through the MSP360 mobile app for iOS and Android. Remote access must be enabled, and your administrator must grant the appropriate permissions.
Get Started with MSP360 Remote Desktop Software
Access a personal computer, reach your work applications, or support customers and employees remotely. Choose MSP360 Connect Free, Pro, or Managed to match the way you work.