MSP360 and HaloPSA Integration

Instant Remote Endpoint Access from HaloPSA Control Panel using MSP360 Managed Connect Integration.

Coming soon: integration with MSP360 Managed Backup and RMM for ticket creation, product usage tracking, billing.

Remote Access

Ticket creation

Usage tracking

Billing sync

Why Use MSP360 with HaloPSA?

The current integration gives MSPs one-click remote access to any endpoint using MSP360 Managed Connect directly from the HaloPSA console.

In upcoming releases, MSP360 Backup and RMM events will automatically create detailed support tickets in HaloPSA, including timestamps, affected endpoints, and error details. Real-time sync of usage and backup data, along with automated invoicing, will make your workflows more efficient, eliminating manual setup and enabling instant endpoint management.

Instant Remote Endpoint Access

HaloPSA integrates with MSP360 Connect, enabling MSPs to manage endpoints from one interface. Each asset features a "Connect to computer" button for seamless remote access, minimizing confusion and record errors.

No-Code Setup

The ready-to-use integration needs no custom development, enabling MSPs to start quickly with little effort. It can be easily configured in the MSP360 management console via a dedicated HaloPSA tab, simplifying setup for non-technical users.

Billing and Invoicing Automation

MSPs waste hours manually gathering usage data for client invoicing, downloading reports, and checking usage limits. This integration automatically syncs all billing data from MSP360 Products to HaloPSA.

Ticketing Automation

MSP360 converts all backup errors, warnings, and RMM alerts into support tickets in HaloPSA, capturing event type, affected endpoint, timestamp, and technical details. This helps your support team prioritize issues, improving response times and service quality.

SLA Compliance

Rules-based automation ensures that incidents are handled according to predefined SLAs, improving compliance and customer satisfaction.

Getting Started with MSP360 and HaloPSA

Guide

Intro

This guide will walk you through the essentials of using MSP360 and Halo PSA integration to minimize operational overhead and enhance the overall client experience.

Read Guide

Product Interface

One-click access to MSP360 remote tools from HaloPSA

Technicians can launch MSP360 Connect directly from HaloPSA asset pages, reducing context switching and speeding up issue resolution.

Easy to set up integration from MSP360 side with the menu tab HaloPSA

The integration can be quickly configured from within MSP360 using a dedicated HaloPSA tab, making setup easier even for non-technical users.

MSP360 and HaloPSA Integration FAQ

What functionality does the MSP360 + HaloPSA integration currently support?

The integration currently allows asset (computers) syncing, one-click access to Connect and RMM, and automated company/site/device mapping. Upcoming releases will add RMM ticket sync, backup alert ticketing, and billing integration.

Is administrative access required to set up the integration?

Yes. Admin-level permissions in HaloPSA are required during setup to create custom fields and buttons. After setup, granular permissions can be used for ongoing access.

Can I map multiple sites and customers between MSP360 and HaloPSA?

Yes. The integration supports full mapping between MSP360 companies, sites, and computers to corresponding HaloPSA customers, sites, and assets.

How often does the integration sync data between MSP360 and HaloPSA?

Data synchronization occurs in near real-time for mapped assets, ensuring up-to-date visibility and responsiveness across both platforms.

Can I choose which companies or devices to sync with HaloPSA?

Yes. You have full control over which MSP360 companies and devices are mapped and exported into HaloPSA.

Is the integration secure? How is data protected?

Yes. All credentials are encrypted before storage, and data is transmitted securely using HTTPS and token-based authentication.

MSP360 HaloPSA Integration

MSP360 and HaloPSA integration automates ticketing and billing, cuts manual work, reduces errors, and helps MSPs scale faster with a seamless, connected workflow.