MSP360 Backup for M365/Google

Outlook Backup

Q: What’s the difference between PST and OST?

PST (Personal Storage Table): A portable file format used for manual export and archiving. Can be backed up and opened independently. OST (Offline Storage Table): A cached version of your mailbox used by Outlook for offline access. It cannot be backed up or restored directly—changes sync with the server when online.

Cloud-to-cloud backup and recovery for your Exchange Online emails with our Outlook backup feature, easy to set up and manage, with full support for item-level restore and retention policies.

Outlook Backup Is Critical

Cloud Risks

Cloud doesn't have immunity to accidental deletion, mailbox corruption, or ransomware

Retention Isn't Recovery

Native Outlook and Microsoft 365 retention isn't a true backup

Compliance Requirements

Legal, operational, and compliance risks if messages or calendar items are lost

Understanding Microsoft's Shared Responsibility Model

Microsoft 365 has limited data compliance and loss prevention features, so it's vital to use an external backup solution. This ensures quick recovery of accidentally or maliciously deleted emails, contacts, and calendar events and aids in data retention and compliance. Without it, you risk data loss and regulatory violations.

What does Microsoft 365 Support?

Infrastructure stability

M365 Infrastructure uptime
Maximum uptime for the infrastructure and software hosting Microsoft 365
Data replication
Data is replicated across multiple locations which doesn’t save from manual file deletion
Access control
Available access controls include basic password-based authentication and multi-factor authentication
Physical access
Protection against unauthorized access to the physical infrastructure
Setup and management
Microsoft configures and manages the infrastructure that hosts Microsoft 365

What Are Users Responsible For?

Data safety and compliance

M365 Data Availability
The data availability and access to it is the M365 user’s responsibility
Data retention
Data should be retained for the periods specified by the business need, applicable laws or internal company policies
Internal attacks
A malicious employee could deliberately delete data
Virtual/Digital access
Protection against a third party that gains access to your Microsoft 365 resources could encrypt it and hold it for ransom as part of a ransomware attack
Regulatory compliance
The M365 user should store sensitive data in ways that comply with regulatory policies governing that data

Why Use MSP360 Outlook Backup?

The MSP360 Outlook Backup feature provides a cloud-to-cloud backup solution for Microsoft 365 and Google Workspace. It ensures secure protection and quick recovery of essential Exchange Online data without needing local infrastructure. The solution also offers easy-to-set-up automation options.

Mail folders and emails

All user emails, including inbox, sent, archive, and custom folders, with attachments and headers

Contacts and distribution lists

Business-critical contacts, synced address books, and custom fields

Calendar events and scheduling data

Meetings, invites, recurring events, and associated metadata

Subfolders and folder structure

Preserve user-defined mail organization for accurate recovery

Metadata

To, from, subject, timestamps, categories, essential for compliance, audits, and forensic retention

Shared mailboxes and delegated access

Items users have access to through shared or delegated permissions

Public folder email content

Email items stored in Exchange public folders

Deleted items and recoverable folders

Support recovery even for items beyond Microsoft’s retention limits

Back up your Outlook with MSP360

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Main Features:

Backup for M365 and Google Workspace
Bring-Your-Own Storage
Backup History
Role-based access control
Advanced encryption
Item level backup and restore
No hidden payments
Reporting
Retention Policy
Audit Log
Multi-factor authentication
Group management operations
Export to PST
Email Notifications

Support: Email support

MSP360 Outlook Backup Features

MSP360 Backup for Outlook offers complete and flexible backup capabilities for MSPs, businesses, and individuals. Some advanced features are available exclusively through the MSP360 Managed Backup for M365/Google, an integrated solution within the MSP Platform, designed specifically for MSP use.

Back Up M365/GW Components

Back up Exchange Online, Contacts, Calendars, OneDrive, SharePoint, Teams, Gmail, Contacts, Calendars, Drive, Shared Drives.

Cloud-to-Cloud Backup

Enable seamless protection without the need for local infrastructure, making it an ideal solution for MSPs serving SMBs with limited IT resources.

Flexible and Cost-Effective SharePoint Licensing

SharePoint backup licenses can be purchased separately, offering scalability for organizations with a large number of users.

Storage of Your Choice

Choose any public cloud storage, such as AWS, Wasabi, and Backblaze B2 or a local storage to ensure full data protection.

Quick Access and Restoration from Anywhere

Mobile-friendly access ensures users can monitor backups and initiate restores remotely without requiring in-person intervention.

Backup Immutability

Bulletproof backup protection with immutability.

Managed

Export Files to PST

Export full user accounts, including mailboxes, contacts and calendars, or create an item-level export of individual mailboxes, folders, and email messages.

Managed

Robust Retention Policies

Configure data retention settings the way you need with a fully customizable solution.

Managed

Built for MSPs

MSP Platform

MSP360 Backup for M365/Google is a part of the MSP Platform

MSP360 Backup for Outlook provides flexible backup options for MSPs, businesses, and individuals. Advanced features are available only through the MSP360 Managed Backup for M365/Google, tailored for MSPs within the MSP Platform.

MSP Platform Features

Multi-Tenant Backup
Advanced Reporting and Alerting
Centralized Management
Grouping Domains by Companies
MSP360 Storage Powered by AWS or Wasabi
Rebranding

Support: 24/7/365 live technical support

Getting Started with MSP360 Outlook Backup

Find how to set up and configure MSP360 backup for Outlook with our comprehensive getting started guide, designed to help you protect your data quickly and efficiently.

MSP360 Backup for Outlook Overview

Guide

Getting Started Guide

This guide will walk you through the essentials of using MSP360 Backup for Outlook, including how to back up your data: purchase licenses, set up storage destinations, and configure your MSP360 account.

Read Guide

Product Interface

Create Backup Job for selected objects

Select full mailboxes or specific folders like Inbox, Sent, or Custom folders. Use Enter Search Request to look for items matching the certain criteria.

Configure Backup or Archive Options

Configure criteria to backup the mail messages in mail folders.

Backup reports and Insights

Backup statistics give you clear visibility into usage, success rates, and storage trends, helping you stay audit-ready, optimize retention, and plan ahead with confidence.

Outlook Backup with MSP360

Cloud-to-cloud data protection and quick recovery for Exchange Online emails, contacts, and calendars with MSP360 Outlook Backup feature, simple to set up and maintain.

MSP360 Outlook Backup in Review

4.5/5

4/5

4.5/5

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Frequently Asked Questions

Can I back up only one folder?

Yes. When using MSP360 Backup for Microsoft 365, you can select individual folders (e.g., Inbox, Sent, Custom folders) for backup. Manual PST export from Outlook also allows folder-level selection during the export wizard.

Can I restore deleted emails from 6 months ago?

MSP360 Backup for Outlook lets you define custom retention policies, including multi-year retention, to recover messages, events, and contacts even months or years after deletion. These features allow you to demonstrate data integrity and retention compliance during audits.

What’s the difference between PST and OST?

PST (Personal Storage Table): A portable file format used for manual export and archiving. Can be backed up and opened independently.
OST (Offline Storage Table): A cached version of your mailbox used by Outlook for offline access. It cannot be backed up or restored directly—changes sync with the server when online.

How does MSP360 handle shared mailboxes?

MSP360 fully supports backing up and restoring Microsoft 365 shared mailboxes, provided the necessary permissions are granted. You can configure automatic backup plans for shared mailboxes and perform granular or full restores as needed.

Can I use MSP360 Outlook Backup without admin rights?

No. For Microsoft 365 backups including Outlook you must have admin-level access to authorize and configure mailbox-level backups. This ensures proper permission handling and compliance.

Is backup data protected from ransomware?

Yes. MSP360 supports backup immutability, which protects backup copies from deletion or modification even by compromised admin accounts. This is essential for ransomware resilience and regulatory compliance.

Resources Related to MSP360 Outlook Backup

Visit our Resources Centre to explore valuable resources on backup and security best practices.

Outlook Backup

Outlook Backup Is Critical

Cloud Risks

Retention Isn't Recovery

Compliance Requirements

Understanding Microsoft's Shared Responsibility Model

Why Use MSP360 Outlook Backup?

Mail folders and emails

Contacts and distribution lists

Calendar events and scheduling data

Subfolders and folder structure

Metadata

Shared mailboxes and delegated access

Public folder email content

Deleted items and recoverable folders

Back up your Outlook with MSP360

Backup for M365/Google

MSP360 Outlook Backup Features

Back Up M365/GW Components

Cloud-to-Cloud Backup

Flexible and Cost-Effective SharePoint Licensing

Storage of Your Choice

Quick Access and Restoration from Anywhere

Backup Immutability

Export Files to PST

Robust Retention Policies

MSP Platform

MSP Platform Features

Getting Started with MSP360 Outlook Backup

MSP360 Backup for Outlook Overview

Getting Started Guide

Product Interface

Create Backup Job for selected objects

Configure Backup or Archive Options

Backup reports and Insights

Outlook Backup with MSP360

MSP360 Outlook Backup in Review

Frequently Asked Questions

Can I back up only one folder?

Can I restore deleted emails from 6 months ago?

What’s the difference between PST and OST?

How does MSP360 handle shared mailboxes?

Can I use MSP360 Outlook Backup without admin rights?

Is backup data protected from ransomware?

Resources Related to MSP360 Outlook Backup

How to backup Outlook emails

Understanding Microsoft 365 Shared Responsibility Model

Why You Need to Back Up Microsoft 365 and How MSP360 Helps

Microsoft 365 Data Loss in 2025: Statistics and Strategic Insights

Protecting Your M365 Data: Why Microsoft Isn’t Doing It For You

Top 6 Critical Mistakes in Microsoft 365 Data Protection

Outlook Backup with MSP360