PITTSBURGH, PA — 17 July 2026 — MSP360, a provider of backup, RMM, and remote access software for managed service providers, today announced the release of MSP360 Tickets, a free native ticketing solution built directly into the MSP360 platform. Paired with MSP360 RMM Community Edition (also free, for up to 50 endpoints), small and starting MSPs now have a complete operational toolkit — device monitoring, incident management, and customer support workflow — all in one place, before spending a dollar on software.
For MSPs establishing their operations, client demand can precede the implementation of integrated service management processes. Alerts and support requests may therefore be handled across separate channels — backup notifications, device issues, and client emails — making it difficult for an individual technician to maintain visibility, prioritize work, and keep clients informed.
MSP360 Tickets brings all of that into a single queue, giving technicians a clear view of each request from submission through resolution. Backup and RMM incidents can automatically generate tickets, while technicians can record other requests manually. End users can also submit and monitor their own tickets through the platform, reducing reliance on separate email threads and supporting a more consistent service experience.
Ticket workflow is essential for MSPs, but the tools that deliver it often price out newer and smaller ones. Pairing Tickets with our free RMM Community Edition gives them a turnkey entry point instead — endpoint management, remote access, and support tickets in a single console from day one, without the need to purchase a heavyweight PSA. That's why we built Tickets.
Availability
MSP360 Tickets solution is available today at no cost as part of the MSP360 Management Console for new users and existing customers using MSP360 Backup, RMM, or Managed Connect. Learn more in the Tickets Guide and Get Started manual.
About MSP360
Established in 2011 by a group of IT professionals, MSP360 provides simple and reliable cutting-edge backup and IT management solutions for MSPs and IT departments worldwide. The MSP360 platform combines the number one easy-to-use backup solution to deliver best-in-class data protection, secure remote access software to provide support to customers or team members, and painless RMM to handle all aspects of IT infrastructure.
For more information about MSP360's complete portfolio of backup and IT management solutions, visit our site.