Remote Support
With MSP360 Connect

Remotely connect to users’ machines and provide efficient IT support anytime and anywhere.

Easily set up a remote connection with unattended access

Oversee and run all your remote connections from a single web console

Access multiple computers simultaneously

Designed for MSPs and businesses

Make the Most of Your MSP360 Connect Managed

Most of the issues related to a company’s IT infrastructure can be addressed online without the need to go anywhere in person. All you need in this case is a fast and stable remote access solution to get the job done.

Check this guide to learn how MSP360 Connect, a fast and secure remote access solution with a robust feature set, can be applied in a number of IT support use cases, and what are the best practices for using it.

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Make the Most of Your MSP360 Connect Managed

Efficient IT Support With MSP360 Connect

Take advantage of bulk installation

Save time and install the agents on all your computers in bulk. With the Remote computers installation package, you can install MSP360 Connect on target machines in a few minutes and avoid a time-consuming installation process.

Provide secure remote support

MSP360 Connect guarantees the highest level of data security. Once the remote session starts, it is fully protected by the RSA encryption algorithm. Moreover, a customizable PIN and password, 2FA, brute-force protection, and the ability to encrypt configuration settings are included to provide additional layers of security.

Connect in a snap from the web panel

Fast and lag-free connections right from the web console allow technicians to resolve issues faster. Spend less time switching from one client to another; just click the plug icon next to the required computer and you’re in.

Provide instant support for your clients anytime

With the unattended access feature, you can join an active Windows session even if no one's at the keyboard. Restrict unattended access by means of a custom password to enhance protection.

Multi-user support

In the event of difficulties in solving a problem on a remote computer, you can invite another technician into the current session and fix the problem together. Another administrator will need to find the required computer and connect to it. Keep in mind that a second person can pass authentication only after the first technician has already successfully connected to the remote computer.

Blank the host screen during session

Keep your sessions private from users by temporarily turning their screen black during a session. Once the feature is enabled, the screen will be hidden, and you will be able to discreetly make changes on the remote system. Black screen is enabled by default for unattended connections.

Keep track of all remote support sessions

Within the Statistics tab, you can check all the remote support sessions – which technician performed a session, what endpoint they connected to, when, and for how long. All you need to do is to set the time period, and the info will be shown.

Remote Access Solution For Outstanding Customer Support

Provide remote support worldwide

If your offices or your clients are spread across the world, the only way to fix their IT issues is to do it remotely. Distance doesn't matter when you have the right remote support tool at your fingertips.

Minimize business downtime

In the event of any unpredictable system or software issue that could bring a business to a halt, the best thing IT support can do is to fix it as soon as possible without going onsite.

Increase efficiency

With a team of specialists that can quickly react by means of a remote access solution, issues are resolved faster and overall efficiency increases.

Improve customer interaction

With an MSP360 solution for remote access, you can reduce the number of customer complaints and resolve issues promptly with fast connection directly from the web console, file transfer, chat, multi-user sessions and more.