Subject to the MSP360 Customer Support Reference Guide
, the , the Company agrees to provide the Customer
the the Services for any Cloud Storage Provider
(“CSP”) of the Customer’s choice and / or any
storage under the control of Customer. The Company
will use all reasonable commercial efforts to ensure
that the Services are available, as subject to the
conditions of this Service Level Agreement ("SLA"),
further described below. All capitalized terms have
the meaning ascribed to them in the CloudBerry and
MSP360 Service Agreement.
Service Level Conditions:
-
Backups are based upon the configuration
schedules Customer has selected. However,
certain issues with Customer’s computers,
internet connectivity, network, or other
technical issues outside the Company’s control
may cause a scheduled backup to not complete or
fail to run. It is the Customer’s sole
responsibility to ensure that a backup has
completed. The Company is not responsible for
failed backups.
-
Restore of backup files is at the Customer’s
discretion. Restore times are not guaranteed and
may depend on many factors, including, but not
limited to, internet bandwidth, network
bandwidth, computer resources, and size of
backup files to be restored.
-
Some CSPs may provide a service to send a hard
drive with backup data directly to Customer. The
Company will not assist Customer with this
process.
-
The Company may perform scheduled maintenance at
times determined at Company’s sole discretion.
Maintenance will be completed in as short a time
as reasonably possible. The Service may be
unavailable or operate with reduced performance
during such maintenance. This maintenance is
necessary to insure the reliability and managed
features of the Service. The Company may post
notices through the Service letting Customer
know when maintenance is planned. However, there
may be times when emergency maintenance is
required and notification by Company to Customer
in these cases may not be possible. When
possible, the Company will post a notice through
the web site or email indicating when the
Service will be restored.
-
The Company cannot account for issues affecting
the Service outside of Company’s control. As
such, Company makes no warranties or guarantees
with regards to the availability of the Service
or Customer’s ability to connect to and use the
Service.