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Established in 2011 by a group of experienced IT professionals, MSP360™ (formerly CloudBerry Lab™) provides cloud-based backup and file management services to small and mid-sized businesses (SMBs).

We believe that the life is a space of opportunity for all. Every person has the potential to realize these opportunities for the benefit of themselves and the world around them. Unlike Google our company employs ordinary people such as you. We know how to do our jobs well, enjoy working together and make products that just work.

Technical Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications

Requirements

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred
Apply

Solutions Architect

We're looking for a Solutions Architect to help MSP360’s strategic partners build and implement cloud backup and disaster recovery solutions. The role also contains an evangelical aspect and there will be the opportunity to participate in industry events. In addition to the technical aspects of this role a high level of business acumen will be required.

Responsibilities

  • Meets or exceeds assigned strategic goals on a quarterly and annual basis
  • Understands and analyzes market competition and conditions
  • Provides technical thought leadership globally
  • Develops competitive strategies to position MSP360’s offerings as industry leading solutions
  • Develops tactics to achieve goals defined by management
  • Author reference architecture and artifacts
  • Author whitepapers and blog posts
  • Provide education to strategic partners
  • Performs other duties as assigned

Requirements

  • Experience in technical software sales
  • University degree in Computer Science, Engineering, Technology or equivalent preferred
  • Ability to manage strategic partners with proven results
  • Deep Linux knowledge
  • Strong technical skills including AWS, Microsoft Azure, Google Cloud Platform, OpenStack, scripting, REST API and storage
  • Strong scripting skills: powershell/bash
  • Networking in complex scenarios
  • Experience with orchestration and workflow tools
  • Strong communication and presentation skills including white boarding
  • Business writing, including reference architecture and RFx responses
  • Ability to self-motivate and earn support from a diverse corporation
  • Strong inter-personal, communication and management capabilities
  • Have attained or working towards AWS and Microsoft Certifications
  • Preferred certifications: AWS CSA-A/AWS CSA-P/CCNA/CEH/CISSP/VCP/MCP
  • Perform ALL job duties at the highest levels
  • Successfully mentored other Engineers and partners
  • Outstanding time management and organizational skills
Apply
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