Careers

Established in 2011 by a group of experienced IT professionals, MSP360™ (formerly CloudBerry Lab™) provides cloud-based backup and file management services to small and mid-sized businesses (SMBs).

We believe that the life is a space of opportunity for all. Every person has the potential to realize these opportunities for the benefit of themselves and the world around them. Unlike Google our company employs ordinary people such as you. We know how to do our jobs well, enjoy working together and make products that just work.

Email Marketing Manager

We are looking for a talented Email marketing manager to take the lead with our email marketing strategies. Your main duties include running email marketing campaigns end-to-end, setting up automation in Hubspot, managing email databases, creating newsletters, running tests, reviewing results, and implementing improvements to increase engagement and generate more leads.

If you’re interested in the technology industry and can generate innovative ideas for highly converting emails, we would like to meet you. As an Email marketing manager, your role is to reach customers through email campaigns and inform them about new content, promos, products, and events.

Ultimately, you should be able to design creative nurturing email sequences based on different entry points, promote our brand and ensure our customers stay in touch with our company updates.

Responsibilities

  • Know the target audience, their pain points, and how our products and content help
  • Design and implement email marketing campaigns in Hubspot, one-time product/content newsletters as well as full nurturing sequences based on entry points and further actions
  • Understand main email metrics such as open rate, click rate, reply rate, etc, and how to improve them
  • Compose all emails and implement them into workflows in Hubspot
  • Run multiple A/B tests at the same time, prepare thorough weekly reports, constantly refine the numbers
  • Work in collaboration with other teams such as product marketing, design, content on refining the existing sequences and designing new ones
  • Suggest new email templates based on the industry standards, both desktop and mobile, implement changes, run tests, make tweaks based on results
  • Work with the existing user lists in Hubspot, organize contacts by traits, interests, and actions, discover and establish new ways to nurture incoming leads for higher conversion
  • Ensure emails follow industry policies and best practices such as highly-converting subject lines and CTAs, appropriate IT B2B writing style, etc.

Requirements

  • 2-3 years of work experience in email marketing
  • Hands-on experience with marketing platforms such as Hubspot
  • Proficiency in email automation technology, ability to design and run complicated email nurturing workflows
  • Being equally good with writing emails as well as reading and understanding email metrics
  • Extensive knowledge of current industry standards and trends in email marketing
  • Basic knowledge of SEO/SEM and Google Analytics
  • Excellent written communication and copywriting skills
  • Strong project management skills
  • An ability to work under tight deadlines
  • Solid communication skills to effectively collaborate with several teams to achieve the best possible result
Apply

Technical Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications

Requirements

  • Proven working experience in technical writing of software documentation
  • Ability to deliver high quality documentation paying attention to detail
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Excellent written skills in English
  • Strong working knowledge of Microsoft Office
  • Basic familiarity with the SDLC and software development
  • University degree in Computer Science, Engineering or equivalent preferred
Apply

Solutions Architect

We're looking for a Solutions Architect to help MSP360’s strategic partners build and implement cloud backup and disaster recovery solutions. The role also contains an evangelical aspect and there will be the opportunity to participate in industry events. In addition to the technical aspects of this role a high level of business acumen will be required.

Responsibilities

  • Meets or exceeds assigned strategic goals on a quarterly and annual basis
  • Understands and analyzes market competition and conditions
  • Provides technical thought leadership globally
  • Develops competitive strategies to position MSP360’s offerings as industry leading solutions
  • Develops tactics to achieve goals defined by management
  • Author reference architecture and artifacts
  • Author whitepapers and blog posts
  • Provide education to strategic partners
  • Performs other duties as assigned

Requirements

  • Experience in technical software sales
  • University degree in Computer Science, Engineering, Technology or equivalent preferred
  • Ability to manage strategic partners with proven results
  • Deep Linux knowledge
  • Strong technical skills including AWS, Microsoft Azure, Google Cloud Platform, OpenStack, scripting, REST API and storage
  • Strong scripting skills: powershell/bash
  • Networking in complex scenarios
  • Experience with orchestration and workflow tools
  • Strong communication and presentation skills including white boarding
  • Business writing, including reference architecture and RFx responses
  • Ability to self-motivate and earn support from a diverse corporation
  • Strong inter-personal, communication and management capabilities
  • Have attained or working towards AWS and Microsoft Certifications
  • Preferred certifications: AWS CSA-A/AWS CSA-P/CCNA/CEH/CISSP/VCP/MCP
  • Perform ALL job duties at the highest levels
  • Successfully mentored other Engineers and partners
  • Outstanding time management and organizational skills
Apply