Careers | MSP360™ (CloudBerry Lab)

Established in 2011 by a group of experienced IT professionals, MSP360™ (formerly CloudBerry Lab™) provides cloud-based backup and file management services to small and mid-sized businesses (SMBs).

We believe that the life is a space of opportunity for all. Every person has the potential to realize these opportunities for the benefit of themselves and the world around them. Unlike Google our company employs ordinary people such as you. We know how to do our jobs well, enjoy working together and make products that just work.

Technical Writer

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team of talented writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to use.

Responsibilities

Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
Create and maintain the information architecture
Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
Write easy-to-understand user interface text, online help and developer guides
Create tutorials to help end-users use a variety of applications

Requirements

Proven working experience in technical writing of software documentation
Ability to deliver high quality documentation paying attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
Excellent written skills in English
Strong working knowledge of Microsoft Office
Basic familiarity with the SDLC and software development
University degree in Computer Science, Engineering or equivalent preferred

Apply

Solutions Architect

We're looking for a Solutions Architect to help MSP360’s strategic partners build and implement cloud backup and disaster recovery solutions. The role also contains an evangelical aspect and there will be the opportunity to participate in industry events. In addition to the technical aspects of this role a high level of business acumen will be required.

Responsibilities

Meets or exceeds assigned strategic goals on a quarterly and annual basis
Understands and analyzes market competition and conditions
Provides technical thought leadership globally
Develops competitive strategies to position MSP360’s offerings as industry leading solutions
Develops tactics to achieve goals defined by management
Author reference architecture and artifacts
Author whitepapers and blog posts
Provide education to strategic partners
Performs other duties as assigned

Requirements

Experience in technical software sales
University degree in Computer Science, Engineering, Technology or equivalent preferred
Ability to manage strategic partners with proven results
Deep Linux knowledge
Strong technical skills including AWS, Microsoft Azure, Google Cloud Platform, OpenStack, scripting, REST API and storage
Strong scripting skills: powershell/bash
Networking in complex scenarios
Experience with orchestration and workflow tools
Strong communication and presentation skills including white boarding
Business writing, including reference architecture and RFx responses
Ability to self-motivate and earn support from a diverse corporation
Strong inter-personal, communication and management capabilities
Have attained or working towards AWS and Microsoft Certifications
Preferred certifications: AWS CSA-A/AWS CSA-P/CCNA/CEH/CISSP/VCP/MCP
Perform ALL job duties at the highest levels
Successfully mentored other Engineers and partners
Outstanding time management and organizational skills

Apply