{"id":62152,"date":"2026-06-05T13:57:15","date_gmt":"2026-06-05T09:57:15","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=62152"},"modified":"2026-06-05T14:00:33","modified_gmt":"2026-06-05T10:00:33","slug":"msp360-price-guarantee","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/msp360-price-guarantee\/","title":{"rendered":"MSP360 Commits to a Price Guarantee &#8211; Protecting MSP Margins Going Forward"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Recurring vendor price increases directly impact MSP margins.\u00a0<\/span><span style=\"font-weight: 400;\">When costs rise, MSPs either accept lower profitability or raise prices for their clients. That can lead to churn. Some begin evaluating alternative vendors to protect margins. But migration is costly and disruptive. It requires time, retraining, operational changes, and direct financial expense. It affects both internal teams and end customers.<br \/>\n<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">We understand this from experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the past, MSP360 raised prices. Looking back, that decision created pressure for MSPs working to maintain stable pricing and predictable margins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve learned from it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, we\u2019re making a clear commitment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">MSP360 is introducing a Price Guarantee that applies to both new and existing MSP customers.<\/span><\/p>\n<h2>What Is MSP360 Price Guarantee<\/h2>\n<p><span style=\"font-weight: 400;\">For all eligible MSP accounts, the pricing currently in effect for MSP360 Managed product licenses - including <a href=\"https:\/\/www.msp360.com\/backup\/msp-backup\/\">MSP360 Managed Backup<\/a>, <a href=\"https:\/\/www.msp360.com\/rmm\/\">MSP360 RMM<\/a>, and <a href=\"https:\/\/www.msp360.com\/connect-managed\/\">MSP360 Managed Connect<\/a> - will remain unchanged for that account, provided the account remains active and in good standing.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No automatic price increases<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No forced migrations to new pricing plans<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No required long-term contracts\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The price structure you have today is the price structure you keep.<\/span><\/p>\n<h2><b>How MSP360 Pricing Works<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Pay-as-you-go<\/b><span style=\"font-weight: 400;\"> - You pay only for what you use, billed at the end of the month\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Volume Discounts<\/b><span style=\"font-weight: 400;\"> - Pricing improves as your usage grows<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>No Long-Term Contracts<\/b><span style=\"font-weight: 400;\"> - No lock-ins as your business scales\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This approach keeps costs aligned with actual usage while maintaining stable margins over time. <\/span><a href=\"https:\/\/www.msp360.com\/quote-calculator\/msp360\/?companyType=msp\"><span style=\"font-weight: 400;\">See pricing or calculate your costs<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>Frequently Asked Questions<\/b><\/h2>\n<p><b>Who does the Price Guarantee apply to?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">The guarantee applies to both existing MSP customers and new MSP accounts.<\/span><\/p>\n<p><b>I\u2019m an existing customer. Am I eligible for this Price Guarantee?<br \/>\n<\/b><span style=\"font-weight: 400;\">Yes. Existing MSP customers are eligible. The pricing currently associated with your MSP360 Managed product licenses will remain unchanged, provided your account remains active and in good standing.<\/span><\/p>\n<p><b>What products are covered?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">The Price Guarantee applies to MSP360 Managed product licenses, including MSP360 Managed Backup, MSP360 RMM, and MSP360 Managed Connect.<\/span><\/p>\n<p><b>Are third-party services included?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">No. Third-party services resold by MSP360 \u2014 including Deep Instinct, MSP360 Storage powered by Wasabi, Amazon S3, and any future third-party services \u2014 are not covered by this Price Guarantee. Pricing for those services may change based on vendor adjustments.<\/span><\/p>\n<p><b>Will pricing increase in the future?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">MSP360 will not apply automatic price increases to eligible MSP360 Managed product licenses covered by the guarantee.<\/span><\/p>\n<p><b>How does billing work?<br \/>\n<\/b><span style=\"font-weight: 400;\">MSP360 uses a pay-as-you-go model. You are billed at the end of the month based on actual usage.<\/span><\/p>\n<p><b>Do I need to commit to a fixed volume?<br \/>\n<\/b><span style=\"font-weight: 400;\">Yes. MSP360 requires a minimum monthly commitment of $25. Beyond that, pricing remains usage-based, and volume discounts apply as usage grows.<\/span><\/p>\n<p><b>Are long-term contracts required?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">No. The Price Guarantee does not require a long-term commitment.<\/span><\/p>\n<p><b>What happens if I add more endpoints or workloads?<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">Additional usage of MSP360 Managed products will follow the pricing structure currently associated with your account.<\/span><\/p>\n<h2>Additional Terms<\/h2>\n<p>The Price Guarantee applies exclusively to MSP360 Managed product licenses. It does not apply to third-party services, external storage providers, taxes, regulatory changes, or other pass-through costs. MSP360 reserves the right to modify or discontinue this policy for future pricing structures; existing covered accounts will retain their protected pricing.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Recurring vendor price increases directly impact MSP margins.\u00a0When costs rise, MSPs either accept lower profitability or raise prices for their clients. That can lead to churn. Some begin evaluating alternative vendors to protect margins. But migration is costly and disruptive. It requires time, retraining, operational changes, and direct financial expense. It affects both internal teams [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":62153,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[877,884,882,885],"tags":[],"class_list":["post-62152","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-articles","category-msp-business-articles","category-msp360-news","category-other"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/62152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=62152"}],"version-history":[{"count":10,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/62152\/revisions"}],"predecessor-version":[{"id":62251,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/62152\/revisions\/62251"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/62153"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=62152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=62152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=62152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}