Alerts are the base of proactive IT management: they flag a problem early, and with post-actions, the fix starts before anyone logs in.<\/p><\/blockquote>\n
![\"MSP360_RMM-alert-profiles\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/RMM-alert-profiles.png\")
RMM Alert Profiles<\/p><\/div>\n
RMM Alerts and Their Core Capabilities<\/h2>\nContinuous Monitoring and Automatic Alerts<\/h3>\n
The RMM Agent tracks CPU load, memory, disk space, services, hardware, and installed software on every managed computer. SNMP monitoring<\/a> adds network devices such as printers and switches. When a value crosses its threshold, or a state changes (a service stops, a drive reports S.M.A.R.T. errors), MSP360 RMM raises an alert.<\/p>\n Each metric has two thresholds: Warning and Problem. Default values: CPU and memory usage go to Warning above 70% and to Problem above 90% for 5 minutes. Used disk space has the same 70% and 90% marks, without the time window.<\/p>\n You can change the threshold values and observation periods in any profile. A build server that sits at 85% CPU all day needs different numbers than a front-desk laptop. Connection loss alerts can fire after as little as one minute offline.<\/p>\n Alert thresholds and event duration for CPU, memory usage and disk space<\/p><\/div>\n Set up alerts to reach your team by email, as push notifications in the MSP360 Control app for iOS and Android, or create a ticket automatically in the free built-in ticketing system MSP360 Tickets<\/a>. With ConnectWise PSA and HaloPSA<\/a> integrations, alerts can create tickets in these PSAs, too.<\/p>\n A post-action can run a script the moment an alert fires. Use a script from the MSP360 Script Library<\/a> or upload your own to clear temp files, restart a stopped service, or start a backup.<\/p>\n Under RMM > Alert History<\/strong>, you can see logs of every alert. On this page, you can:<\/p>\n Alert History with filters and saved script output<\/p><\/div>\n To create an alert profile, go to RMM > Alert Profiles<\/strong> and click \u201c+\u201d. A profile can include these alert types:<\/p>\n One alert profile can cover all of a client's computers, or your whole account, so notifications never have to be set up one computer at a time.<\/p>\n MSP360 RMM has three profile levels. A level sets the scope of a profile: the computers it covers, not the alerts inside it. Choose the level by how wide a rule should apply.<\/p>\n Scope<\/strong>: all companies.<\/p>\n A global profile applies to every company by default, so it works as the baseline for new clients and new computers. Managing a global profile requires the \u201cAll Companies\u201d administrator permission.<\/p>\n Scope<\/strong>: selected companies, with an optional tag filter.<\/p>\n A company-level profile takes priority over global profiles. You can also exclude specific computers. When a computer is added to a selected company (and gets the tag, if the profile uses one), the profile applies automatically.<\/p>\n Scope<\/strong>: selected computers.<\/p>\n A computer-level profile takes priority over all other profiles. Use it for exceptions, such as a database server that needs a stricter disk space threshold than the rest of the client's machines. A computer can have only one active alert profile. When profile scopes overlap:<\/p>\n Alert priority, from highest to lowest:<\/p>\n When profiles overlap within the same priority category, the latest profile takes precedence. A profile that loses a conflict does nothing for the overlapping computers: no notifications and no post-actions.<\/p>\n RMM alert conflict warning<\/span><\/p><\/div>\n It\u2019s best to check for potential conflicts in advance. You can do this directly from the Management Console:<\/p>\n Profile conflicts dialog<\/span><\/p><\/div>\n Further reading<\/span> To learn more about handling conflicts, read this article<\/a>.<\/p>\n MSP360 RMM allows you to extend alert functionality by configuring post-actions that define what happens after an alert fires. Set them once for all alerts in a profile (Global options for all alerts), or separately for each alert type (Custom options per alert).<\/p>\n The following post-actions are available:<\/p>\n Let\u2019s take a look at a couple of examples of remediation post-actions.<\/p>\n A computer crosses the used disk space threshold. The profile runs a cleanup script right away: Remove-TempFiles on Windows, which deletes files from the Windows and user temp folders, and [macOS script name] on Macs. Add a ticket post-action if you want a record of each cleanup.<\/p>\n The script frees up space before an administrator opens the alert. Nobody logs in for a routine cleanup.<\/p><\/blockquote>\n Used Disk Space post-actions<\/span><\/p><\/div>\n A S.M.A.R.T. alert means a drive may fail soon. Add a script that starts a backup, and the newest data gets copied while the drive still works, often before anyone reads the alert. The computer needs MSP360 Backup<\/a> for this to work.<\/p>\n S.M.A.R.T. issues post-actions with the backup script<\/p><\/div>\n For workflows beyond built-in post-actions, the RMM API lets you build integrations that create tickets in another PSA, update dashboards, or automate reporting\u2014reducing manual exports and data entry. The API provides read-only monitoring data; your external tools perform the actions.<\/p>\n For alert-driven workflows, poll the Summary endpoint every 10 minutes, matching the alert-data refresh interval. The API does not currently support webhooks or push delivery.<\/p>\n See the RMM API documentation<\/a> for setup instructions and the 10 integration scenarios guide<\/a> for practical examples.<\/p>\n RMM alert profiles are designed to simplify administration by providing a single place where all configurations can be created, applied, and reviewed. RMM > Alert Profiles<\/strong> lists every profile with its scope, the computers it's active for, its post-actions, and its status. You can also get there from Settings > Notifications > Manage RMM alert profiles<\/strong>.<\/p>\n On this page, you can:<\/p>\n Alert Profiles grid<\/span><\/p><\/div>\n Not every alert is the same, and depending on its type, it may require attention from different specialists or a different response method. To make alert handling more efficient, MSP360 RMM allows you to customize action settings for each alert type.<\/p>\n With custom options per alert, each alert type in a profile gets its own post-actions:<\/p>\n Each tech gets only the alerts they can act on, at the right urgency.<\/p>\nAlert Thresholds You Control<\/h3>\n
![\"Alert-threshold-and-event-duration\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/Alert_threshold_and_event_duration.png\")
Notification Channels<\/h3>\n
Automated Remediation<\/h3>\n
Alert History<\/h3>\n
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![\"Alert-History-with-filters-and-saved-script-output\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/Alert-History-with-filters-and-saved-script-output.png\")
Available MSP360 RMM Alerts<\/h2>\n
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RMM Alert Profile Levels<\/h2>\n
Global Level<\/h3>\n
Company Level<\/h3>\n
Computer Level<\/h3>\n
\nAt any level, you can build a profile from scratch or copy the alert set from an existing global, company, or computer profile.<\/p>\nResolving RMM Alert Profile Conflicts<\/h3>\n
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![\"RMM-alert-conflict-warning\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/RMM-alert-conflict-warning.png\")
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![\"Profile-conflicts-dialog\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/Profile-conflicts-dialog.png\")
Post-Actions in Alert Profiles<\/h2>\n
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Clean Up Disk Space Automatically<\/h3>\n
![\"Used-Disk-Space-post-actions\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/Used-Disk-Space-post-actions.png\")
Start an Emergency Backup on S.M.A.R.T. Alert<\/h3>\n
![\"SMART-issues-post-actions-with-the-backup-script\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/SMART-issues-post-actions-with-the-backup-script.png\")
Automation with the RMM API<\/h3>\n
Manage All Alert Profiles in One Place<\/h2>\n
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![\"Alert-Profiles-grid\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/Alert-Profiles-grid.png\")
Customized Action Settings for Different Alert Types<\/h2>\n
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![\"Custom-options-per-alert\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/08\/Custom-options-per-alert.png\")