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MSP360 RMM Alert Profiles<\/p><\/div>\n
RMM Alerts and Their Core Capabilities in a Nutshell<\/h2>\nContinuous, Multi-Metric Monitoring<\/h3>\n
RMM platforms constantly track key performance indicators (KPIs) for endpoints, servers, and networks, such as CPU load, memory usage, disk space, service failures, and uptime.<\/p>\n
Proactive Thresholds & Customization<\/h3>\n
Users can set specific thresholds for these metrics, allowing for customized alerts based on the unique needs of different devices or clients.<\/p>\n
Automated RMM Alerts<\/h3>\n
When a monitored metric exceeds a defined threshold or a critical state change occurs, the RMM system automatically triggers an alert.<\/p>\n
Multiple Notification Channels<\/h3>\n
Alerts can be sent through various channels, including email, SMS, webhooks, or by automatically creating tickets in a ticketing system.<\/p>\n
Automated Remediation Actions<\/h3>\n
RMM platforms can be configured to perform automated tasks in response to alerts, such as running scripts, applying software updates, or initiating data backups.<\/p>\n
RMM Alerts History<\/h3>\n
A dedicated page or interface provides a comprehensive log of all triggered alerts, enabling quick review, filtering by severity (Warning, Problem), and investigation.<\/p>\n
Available RMM Alerts<\/h2>\n
After setting up MSP360 RMM, the next step is to configure RMM alerts that will notify you about critical events on managed devices. To create a new alert profile, go to the RMM tab, select Alert Profiles, and click the plus sign. MSP360 RMM alerts supports the following alert types:<\/p>\n
- \n
- CPU usage<\/li>\n
- Memory usage<\/li>\n
- Used disk space<\/li>\n
- Incorrect system time<\/li>\n
- S.M.A.R.T. issues<\/li>\n
- Connection loss<\/li>\n
- SNMP device alerts<\/li>\n
- Services and daemons<\/li>\n
- Software changes<\/li>\n
- CPU temperature<\/li>\n
- Windows Update not found or not running (Windows only)<\/li>\n
- Antivirus issues (Windows only)<\/li>\n
- Hardware changes (Windows only)<\/li>\n<\/ul>\n
Not all notifications are available across all operating systems: some RMM alerts, such as Windows Update, antivirus, and hardware changes, are specific to Windows devices.<\/p>\n
RMM Alerts Profile Levels<\/h2>\n
To effectively manage RMM alerts in diverse IT environments, MSP360 RMM introduces multiple profile levels. Understanding the differences between global, company, and computer-level profiles helps you apply the right scope of monitoring and ensure alerts are always assigned where they matter most.<\/p>\n
Global level (all companies and selected tags):<\/strong> An alert profile at the global level applies to all companies by default. This level supports tag-based filtering.<\/p>\n
How it works:<\/strong> When a new computer is assigned a tag, the corresponding alert profile is automatically applied.<\/p>\n
Company level (selected companies \/ selected companies and selected tags):<\/strong> At this level, you can define specific alerts for specific companies with tag-based filtering for added flexibility.<\/p>\n
How it works:<\/strong> When a new computer is added to a selected company \/ added to a selected company and assigned a tag, the corresponding alert profile is automatically applied.<\/p>\n
Computer level (selected computers):<\/strong> For the most granular control, the computer-level alert profile takes priority over all other profiles.<\/p>\n
How it works:<\/strong> \u0410lert profiles allow you to manage a single profile for multiple computers, rather than configuring individual notification profiles for each computer separately.<\/p>\n
Alert Profile Conflicts Resolution<\/h2>\n
In some cases, alert profiles may overlap. When this happens, MSP360 RMM automatically applies the profile with the highest priority. Note that newer company-level alert profiles will override older ones.<\/p>\n
If a conflict occurs during the creation or editing of an alert profile, the system displays a notification. By selecting \u201cView Profile Conflicts,\u201d you can review the details and adjust settings as needed.<\/p>\n
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