{"id":60111,"date":"2025-05-26T14:48:30","date_gmt":"2025-05-26T10:48:30","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=60111"},"modified":"2025-10-16T19:32:07","modified_gmt":"2025-10-16T15:32:07","slug":"frequently-asked-questions-about-backup-for-microsoft-365-google-workspace","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/frequently-asked-questions-about-backup-for-microsoft-365-google-workspace\/","title":{"rendered":"Frequently Asked Questions About Backup for Microsoft 365 \/ Google Workspace"},"content":{"rendered":"<p>Does the system apply the retention policy per domain or per tenant?Backup terminology can quickly become complex. Even experienced IT professionals sometimes find it challenging to distinguish between concepts like retention, redundancy, and true backup\u2014especially within SaaS platforms like <a href=\"https:\/\/www.msp360.com\/saas-backup\/m365\/\">Microsoft 365<\/a> and <a href=\"https:\/\/www.msp360.com\/saas-backup\/google-workspace\/\">Google Workspace<\/a>.<\/p>\n<p><!--more--><\/p>\n<p>At MSP360, we often speak with teams who are unsure what their current setup is actually protecting, what\u2019s at risk, and how to configure backup in a way that meets both operational and compliance requirements.<\/p>\n<p>To help clarify these issues, we\u2019ve created an easy-to-use guide that outlines what to back up, how to avoid common gaps, and how to build a dependable backup strategy. Whether you\u2019re refining an existing approach or building one from the ground up, this guide offers clear guidance every step of the way.<\/p>\n<div class=\"table-of-content \">\n\t\t\t\t<p>Table of Contents<\/p>\n\t\t\t\t<ul><\/ul>\n\t\t\t\t<\/div>\n<h2>1. Setup &amp; Access<\/h2>\n<h4><strong>How can I enable access to Google Workspace backup if the MSP360 Google Workspace backup app is blocked or unverified?<\/strong><\/h4>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60176\" src=\"\/wp-content\/uploads\/2025\/05\/trouble1-1-300x104.png\" alt=\"problem with google workspace access\" width=\"1090\" height=\"378\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble1-1-300x104.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble1-1-624x215.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble1-1.png 675w\" sizes=\"auto, (max-width: 1090px) 100vw, 1090px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60179\" src=\"\/wp-content\/uploads\/2025\/05\/trouble3-1-300x147.png\" alt=\"Problem with access to Google Workspace backup\" width=\"1182\" height=\"579\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble3-1-300x147.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble3-1-768x376.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble3-1-624x306.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble3-1.png 810w\" sizes=\"auto, (max-width: 1182px) 100vw, 1182px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60177\" src=\"\/wp-content\/uploads\/2025\/05\/trouble2-300x125.png\" alt=\"Rejected access to Google Workspace backup\" width=\"984\" height=\"410\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble2-300x125.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble2-624x261.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trouble2.png 752w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/><\/p>\n<p>To resolve access issues caused by unverified or blocked app messages, add MSP360 Google Workspace Backup to your trusted applications in Google Admin Console:<\/p>\n<ol>\n<li>Sign in at <a href=\"http:\/\/admin.google.com\">admin.google.com<\/a> using a super administrator account.<\/li>\n<li>Navigate to <strong>Main Menu &gt; Security &gt; Access and Data Control &gt; API Controls &gt; Manage Third-Party App Access<\/strong>.<\/li>\n<li>Add the following OAuth Client IDs as <em>Trusted<\/em> apps:\n<ul>\n<li><span style=\"color: #339966;\">101545705208641292657<\/span><\/li>\n<li><span style=\"color: #339966;\">76254656058-ue8d5fkuicrfjjhd8c1qngd2goaq3ngs.apps.googleusercontent.com<br \/>\n<\/span><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60180\" src=\"\/wp-content\/uploads\/2025\/05\/trust0-300x133.png\" alt=\"How to configure OAuth app in Google Admin Console\" width=\"1263\" height=\"560\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust0-300x133.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust0-768x340.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust0-624x276.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust0.png 1010w\" sizes=\"auto, (max-width: 1263px) 100vw, 1263px\" \/><\/li>\n<\/ul>\n<\/li>\n<li>Ensure the access type is set to <strong>Trusted: Can access all Google Services<\/strong>.<br \/>\nOnce added, these apps will appear in the Connected Apps list with a Trusted status.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60181\" src=\"\/wp-content\/uploads\/2025\/05\/trust1-1-300x133.png\" alt=\"Connected apps grid with Trusted status in Google Admin Console\" width=\"1252\" height=\"555\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust1-1-300x133.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust1-1-768x340.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust1-1-624x276.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/trust1-1.png 1010w\" sizes=\"auto, (max-width: 1252px) 100vw, 1252px\" \/><\/li>\n<\/ol>\n<h4><\/h4>\n<h4><strong>Is installing an app required to use MSP360's backup for Google Workspace?<\/strong><\/h4>\n<p>Yes. Install the MSP360 Google Workspace backup app during initial setup to enable API-level access for backup and restore operations.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/getting-started\">Get Started with Microsoft 365 \/ Google Workspace Backup<\/a><\/p>\n<h4><strong>Is a local agent required to run the backup?<\/strong><\/h4>\n<p>No, the system works without a local agent.<br \/>\nMSP360 uses <strong>cloud-native, API-based access<\/strong> via secure OAuth and Graph\/Google APIs to perform all operations.<\/p>\n<h4><strong>What does the error message API Disabled mean?<\/strong><\/h4>\n<p>This error message means Microsoft 365 has not activated or licensed the service you are trying to use. Typically, the affected services are <a href=\"https:\/\/www.msp360.com\/saas-backup\/m365\/onedrive-backup\/\">OneDrive<\/a> and SharePoint but can happen for the other services such as <a href=\"https:\/\/www.msp360.com\/saas-backup\/m365\/outlook-backup\/\">Mail<\/a>, Contacts and Calendars. In order to fix it, please assign a license to the users in Microsoft 365 and log in to the affected service to activate it.<\/p>\n<h2>2. Backup Configuration<\/h2>\n<h4><strong>How can I ensure Shared Drives are included in the backup, and what permissions are required?<\/strong><\/h4>\n<p>To include Shared Drives in your backup routine, follow these steps:<\/p>\n<ul>\n<li>In the MSP360 interface, select the Shared Drives tab from the top navigation bar.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60174\" src=\"\/wp-content\/uploads\/2025\/05\/shared-drives-300x138.png\" alt=\"Shared Drives block in MSP360 backup console\" width=\"1017\" height=\"468\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/shared-drives-300x138.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/shared-drives-1024x472.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/shared-drives-768x354.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/shared-drives-624x287.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/shared-drives.png 1231w\" sizes=\"auto, (max-width: 1017px) 100vw, 1017px\" \/><\/li>\n<li>Make sure your domain has an active SharePoint\/Teams\/SharedDrives license assigned.<\/li>\n<li>If Shared Drives are not visible, verify that you have sufficient licenses and that the drives are accessible to the backup account.<\/li>\n<\/ul>\n<p>Permissions required:<\/p>\n<ul>\n<li><strong>Read access<\/strong> to the Shared Drive is required to perform backups.<\/li>\n<li><strong>Write access<\/strong> is required to perform restore operations.<br \/>\nThe service account used must have explicit access permissions to each Shared Drive being backed up or restored.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/backup\/sharepoint-online-backup\">SharePoint Backup<\/a><\/p>\n<h4><strong>What admin roles are supported for accessing the backup platform?<\/strong><\/h4>\n<p>MSP360 supports three types of administrative roles:<\/p>\n<ol>\n<li><strong>Global Admin \/ Super Admin<\/strong> \u2013 Full access<\/li>\n<li><strong>User Manager Admin<\/strong> \u2013 Can manage users, limited content access<\/li>\n<li><strong>User<\/strong> \u2013 Access to own data only<\/li>\n<\/ol>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/msp360-backup-for-microsoft-365-and-google-workspace-roles-and-permission\/\">Roles and Permissions in MSP360 Backup for Microsoft 365 and Google Workspace<\/a><\/p>\n<h4><strong>Are Microsoft 365 Groups\/Google Organizational Units supported for backup?<\/strong><\/h4>\n<p>Yes. Microsoft 365 Groups\/Google Organizational Units are supported.<br \/>\nM365 Group and Google OU members can also be automatically detected and added to backup jobs.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/manage-users\">How to Manage Users in MSP360 Backup for Microsoft 365<\/a><\/p>\n<h4><strong>What are the prerequisites for performing a restore?<\/strong><\/h4>\n<p>The user account initiating the restore must have an active MSP360 license.<br \/>\nThe destination user must exist in the tenant.<br \/>\nThe system does not support restoring from a deleted user to a deleted user.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/prerequisites\">Prerequisites for MSP360 Backup for M365\/Google<\/a><\/p>\n<h4><strong>What\u2019s the difference between signing in as a provider vs. as an admin?<\/strong><\/h4>\n<ul>\n<li><strong>Sign in as provider<\/strong>: Limited access. No visibility into backup content; limited restore capabilities.<\/li>\n<li><strong>Sign in as admin (Global Admin or Super Admin)<\/strong>: Full access to backup data, configurations, and restore operations.<br \/>\nTo use admin features, the account must have Global Admin (M365) or Super Admin (Google) rights.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/msp360-backup-for-microsoft-365-and-google-workspace-roles-and-permission\/\">Roles and Permissions in MSP360 Backup for Microsoft 365 and Google Workspace<\/a><\/p>\n<h2>3. Security &amp; Encryption<\/h2>\n<h4><strong>What encryption is used for Microsoft 365 and Google Workspace backups?<\/strong><\/h4>\n<ul>\n<li><strong>AES-256<\/strong> encryption secures data at rest.<\/li>\n<li><strong>HTTPS<\/strong> is used for all data in transit.<br \/>\nThis ensures end-to-end encryption throughout the backup and restore process.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/intro\">Backup for Microsoft 365 \/ Google Workspace Introduction<\/a><\/p>\n<h4><strong>Can I set a custom password for encryption?<\/strong><\/h4>\n<p>No. MSP360 does not support custom, user-defined encryption passwords.<\/p>\n<h4><strong>How does immutability work for Microsoft 365 and Google Workspace backups?<\/strong><\/h4>\n<p>MSP360 uses software-based immutability, not native storage immutability. To enable it:<\/p>\n<ul>\n<li>Configure immutability in your storage settings.<\/li>\n<li>Apply a retention policy to relevant data.<br \/>\nData backed up <strong>without<\/strong> a retention policy is <strong>not<\/strong> immutable.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup\/backup\/about-backups\/gfs\/immutability\">Object Lock (Immutability)<\/a><\/p>\n<div id=\"slidebox\"><a class=\"close\">\u00a0<\/a><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper hs-cta-deferred\" id=\"hs-cta-wrapper-761dc0f3-19c9-403d-a99e-670c329ec4a1\" data-portal=\"5442029\" data-id=\"761dc0f3-19c9-403d-a99e-670c329ec4a1\"><span class=\"hs-cta-node hs-cta-761dc0f3-19c9-403d-a99e-670c329ec4a1\" id=\"hs-cta-761dc0f3-19c9-403d-a99e-670c329ec4a1\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5442029\/761dc0f3-19c9-403d-a99e-670c329ec4a1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-761dc0f3-19c9-403d-a99e-670c329ec4a1\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/761dc0f3-19c9-403d-a99e-670c329ec4a1.png\" alt=\"CTA\"><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/div>\n<h2>4. Scheduling &amp; Retention<\/h2>\n<h4><strong>How can I schedule email reports for backup status?<\/strong><\/h4>\n<p>To configure email reports:<\/p>\n<ol>\n<li>Open the user menu and select <strong>Reports<\/strong>.<\/li>\n<li>Switch to the <strong>Email Report<\/strong> tab and enable reporting.<\/li>\n<li>Set:\n<ul>\n<li><strong>Contact Email<\/strong><\/li>\n<li><strong>Time zone (UTC)<\/strong><\/li>\n<li><strong>Send Time<\/strong><\/li>\n<li><strong>Report Period<\/strong>: Daily, Weekly (select day), or Monthly (select date).<\/li>\n<\/ul>\n<\/li>\n<li>Click <strong>Save<\/strong> to activate reporting.<\/li>\n<\/ol>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/reports\">Reports for Backup for Microsoft 365<\/a><br \/>\n<span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/reports\">Reports for Backup for Google Workspace<\/a><\/p>\n<h4><strong>How frequently is the retention policy task executed?<\/strong><\/h4>\n<p>The retention policy task runs weekly in the background on a predefined schedule for each service. The scheduled time may vary, and it is not possible to customize it.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/how-to-set-up-the-retention-policy-for-office-365-or-g-suite-in-msp360-managed-backup\/\">Retention Policies in MSP360 Managed Backup for Microsoft 365 and Google Workspace\u00a0<\/a><\/p>\n<h4><strong>How frequently are backups performed, and can the schedule be customized?<\/strong><\/h4>\n<p>Backups run <strong>automatically twice per day<\/strong> at randomized times.<br \/>\nThe system does not support schedule customization. Randomized timing helps avoid API throttling issues imposed by Microsoft and Google.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/getting-started\">Get Started with Microsoft 365 \/ Google Workspace Backup<\/a><\/p>\n<h4><strong>What are the retention limits (minimum and maximum)?<\/strong><\/h4>\n<ul>\n<li><strong>Minimum retention<\/strong>: 1 day<\/li>\n<li><strong>Maximum retention<\/strong>: Unlimited (as long as the service is active)<br \/>\nAfter service termination, the system retains data for 90 more days before deleting it.<\/li>\n<\/ul>\n<div class=\"call-to-action\">\n<div class=\"call-to-action__left\" style=\"width: 40%;\"><img decoding=\"async\" class=\"aligncenter\" src=\"\/wp-content\/uploads\/2025\/05\/without-shadow-1.png\" alt=\"Microsoft 365 Data Loss in 2025 cover\" \/><\/div>\n<div class=\"call-to-action__right\" style=\"width: 60%;\">\n<div class=\"call-to-action__title\">Microsoft 365 Data Loss in 2025: Statistics and Strategic Insights<\/div>\n<div class=\"call-to-action__text\">In 2025, Microsoft 365 data loss is surging due to human error, ransomware, and misconfigured policies. Check out the latest stats, risks, and strategies to protect your data.<\/div>\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper hs-cta-deferred\" id=\"hs-cta-wrapper-3fcf08e0-5881-452e-b134-eefba147cbf1\" data-portal=\"5442029\" data-id=\"3fcf08e0-5881-452e-b134-eefba147cbf1\"><span class=\"hs-cta-node hs-cta-3fcf08e0-5881-452e-b134-eefba147cbf1\" id=\"hs-cta-3fcf08e0-5881-452e-b134-eefba147cbf1\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5442029\/3fcf08e0-5881-452e-b134-eefba147cbf1\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-3fcf08e0-5881-452e-b134-eefba147cbf1\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/3fcf08e0-5881-452e-b134-eefba147cbf1.png\" alt=\"CTA\"><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div>\n<\/div>\n<h4><strong>What is the default retention policy?<\/strong><\/h4>\n<p>\"By default, the system leaves the retention policy undefined, so it retains data indefinitely unless you configure a specific policy. You must apply a retention policy manually to define data lifecycle limits.<\/p>\n<h4><strong>Does the system apply the retention policy per domain or per tenant?<\/strong><\/h4>\n<p>You configure retention policies per tenant and must assign them to individual user accounts.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/how-to-set-up-the-retention-policy-for-office-365-or-g-suite-in-msp360-managed-backup\/\">Retention Policies in MSP360 Managed Backup for Microsoft 365 and Google Workspace<\/a><\/p>\n<h4><strong>Can I apply a default retention policy across multiple domains?<\/strong><\/h4>\n<p>Only if all domains are part of the same tenant. The system does not support cross-tenant default policies.<\/p>\n<h2>5. Restore &amp; Deletion<\/h2>\n<h4>Why does the system restrict backup data deletion?<\/h4>\n<p>For security reasons, the system restricts data deletion unless you specify an alternate email address in your account settings.<br \/>\nTo proceed, ensure a valid alternate email is configured in <strong>Account Settings<\/strong>.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/msp360-backup-for-microsoft-365-and-google-workspace-roles-and-permission\/\">Roles and Permissions in MSP360 Backup for Microsoft 365 and Google Workspace<\/a><\/p>\n<h4><strong>What happens to a user in the backup console after deletion in Microsoft 365 or Google Workspace?<\/strong><\/h4>\n<p>When you delete a user account from Microsoft 365 or Google Workspace and run a sync:<\/p>\n<ul>\n<li>The backup console marks the account as disabled.<\/li>\n<li>The system automatically releases the associated license.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/manage-users\">How to Manage Users in MSP360 Backup for Microsoft 365<\/a><br \/>\n<span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/manage-users\">How to Manage Users in MSP360 Backup for Google Workspace<\/a><\/p>\n<h4><strong>What happens to backup data after the subscription ends?<\/strong><\/h4>\n<p>After your subscription ends, MSP360 retains your backup data for <strong>90 days<\/strong>. After this grace period, all data is automatically and permanently deleted.<\/p>\n<p id=\"header-counter-4\"><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/set-up-msp360-standalone-backup-for-microsoft-365-and-google-workspace\/\">How to Manage Subscription in MSP360 Backup for M365 \/ Google<\/a><\/p>\n<h4><strong>Can I restore or download an entire OneDrive or Google Drive at once?<\/strong><\/h4>\n<p>No. The system does not support full-account restore. You can only restore or download files individually.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/backup\/onedrive-backup\">How to Back Up OneDrive<\/a><br \/>\n<span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/backup\/drive\">How to Back Up Google Drive\u00a0<\/a><\/p>\n<h4><strong>Are previous versions of files and emails retained?<\/strong><\/h4>\n<ul>\n<li>The system retains file versions (for example, Docs, Sheets, Slides) when the platform supports them.<\/li>\n<li>The system stores emails as single items because they do not support versioning.<br \/>\nVersioning retention may also depend on your backup policy and storage settings.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/how-to-set-up-the-retention-policy-for-office-365-or-g-suite-in-msp360-managed-backup\/\">Retention Policies in MSP360 Managed Backup for Microsoft 365 and Google Workspace<\/a><\/p>\n<h2>6. Backup Operation &amp; Monitoring<\/h2>\n<h4><strong>What does the Task Manager do in MSP360 Backup for M365\/Google?<\/strong><\/h4>\n<p>The Task Manager is a control panel for managing backup and restore tasks. To access it:<\/p>\n<ul>\n<li>Open the user menu (top-right corner) and select <strong>Task Manager<\/strong>.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\" wp-image-60173\" src=\"\/wp-content\/uploads\/2025\/05\/office-taskmanager-258x300.png\" alt=\"Task Manager in MSP360 Backup console\" width=\"337\" height=\"392\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/office-taskmanager-258x300.png 258w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2025\/05\/office-taskmanager.png 347w\" sizes=\"auto, (max-width: 337px) 100vw, 337px\" \/><br \/>\nIt displays current and past operations with the following details:<\/li>\n<li><strong>User Name<\/strong> \u2013 the account being processed<\/li>\n<li><strong>Service<\/strong> \u2013 Mail, Drive, Contacts, etc.<\/li>\n<li><strong>Task Type<\/strong> \u2013 Backup, Restore, Deletion<\/li>\n<li><strong>Start Time \/ Duration \/ Status<\/strong> \u2013 including progress indicators<\/li>\n<li><strong>Actions<\/strong> \u2013 Cancel, Pause, or Restart jobs<br \/>\nYou can also use <strong>Notification Options<\/strong>\u00a0for automated status updates.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/task-manager\">Task manager for Backup for Microsoft 365<\/a><br \/>\n<span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/task-manager\">Task manager for Backup for Google Workspace<\/a><\/p>\n<h4><strong>Do backups automatically retry skipped items?<\/strong><\/h4>\n<p>No. The system does not automatically retry skipped items<\/p>\n<p><span class=\"ss360-highlight\"><span class=\"further-reading \">Further reading<\/span><\/span> <a class=\"ss360-suggests__link ss360-ac-c\" href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/skipped-items\" target=\"_blank\" rel=\"noopener\"><span class=\"ss360-highlight\">Skipped<\/span>\u00a0<span class=\"ss360-highlight\">Items<\/span> Report for Microsoft 365<\/a><br \/>\n<span class=\"ss360-highlight\"><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/skipped-items\">Skipped Item Report for Google Workspace<\/a><\/span><\/p>\n<h4><strong>How does file versioning work in the backup system?<\/strong><\/h4>\n<p>MSP360 uses<strong> incremental backup<\/strong> logic:<\/p>\n<ul>\n<li>When a file changes, the system backs up only the new version.<\/li>\n<li>The system retains previous versions when the platform supports them (for example, Google Docs or Sheets).<\/li>\n<li>Email items do not support versioning.<br \/>\nVersion retention may be subject to retention policy settings.<\/li>\n<\/ul>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/backup\/onedrive-backup\">How to Back Up OneDrive<\/a><br \/>\n<span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/backup\/drive\">How to Back Up Google Drive\u00a0<\/a><\/p>\n<h2>7. Licensing &amp; Scope<\/h2>\n<h4><strong>Does the system compress backed-up data?<\/strong><\/h4>\n<p>Yes.The system compresses all backed-up data by default to reduce storage usage and improve performance.<\/p>\n<h4><strong>Why is the Microsoft 365 mailbox size larger than the backup size?<\/strong><\/h4>\n<p>Backup size is typically smaller due to:<\/p>\n<ul>\n<li><strong>Data compression<\/strong><\/li>\n<li><strong>Exclusion of system\/system-generated folders<\/strong><\/li>\n<li><strong>Retention policy limits<\/strong> (e.g., data older than 1 year not backed up)<\/li>\n<li><strong>Custom backup filters<\/strong> (e.g., excluded folders or emails)<\/li>\n<\/ul>\n<p><span class=\"ss360-highlight\"><span class=\"further-reading \">Further reading<\/span> <\/span><a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/backup\/outlook-mail-backup\">Getting Started with Mail Backup for Microsoft 365<\/a><\/p>\n<h4><strong>Do shared mailboxes require a license?<\/strong><\/h4>\n<p>Yes. You must assign each shared mailbox a valid Microsoft 365 or Google Workspace backup license.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/office-365\/manage-users\">How to Manage Users in MSP360 Backup for Microsoft 365<\/a><br \/>\n<span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup-for-ms-office-365\/g-suite\/manage-users\">How to Manage Users in MSP360 Backup for Google Workspace<\/a><\/p>\n<h4><strong>Can Microsoft 365 or Google Workspace backups be stored on local storage?<\/strong><\/h4>\n<p>MSP360 does not support direct local storage. However, you can use <strong>S3-compatible storage<\/strong> <strong>solutions<\/strong>\u00a0that expose local storage via S3 API.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/help.msp360.com\/cloudberry-backup\/backup\/legacy\/synthetic-s3-compatible\">Synthetic Backup for S3-compatible Storage Accounts<\/a><\/p>\n<h4><b data-stringify-type=\"bold\">Does the license cost include storage?<\/b><\/h4>\n<p>No, the license cost covers only the backup license. Storage is billed separately.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Does the system apply the retention policy per domain or per tenant?Backup terminology can quickly become complex. Even experienced IT professionals sometimes find it challenging to distinguish between concepts like retention, redundancy, and true backup\u2014especially within SaaS platforms like Microsoft 365 and Google Workspace.<\/p>\n","protected":false},"author":106,"featured_media":60171,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[883,877,1010],"tags":[944],"class_list":["post-60111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backup-and-dr-articles","category-blog-articles","category-msp360-m365-google-backup","tag-microsoft-365-and-google-g-suite-backup-in-msp360-mbs"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/60111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/106"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=60111"}],"version-history":[{"count":32,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/60111\/revisions"}],"predecessor-version":[{"id":61192,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/60111\/revisions\/61192"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/60171"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=60111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=60111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=60111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}