![\"MSP360](\"\/wp-content\/uploads\/2025\/01\/MSP360-RMM-Alert-Profiles.png\")
MSP360 RMM Alert Profiles<\/p><\/div>\n
MSP360 RMM supports a wide range of alerts, including CPU and memory usage, used disk space, connection loss, software changes, and more. With Alert Profiles, you can configure these alerts in a structured way, applying the right settings to the right devices automatically.<\/p>\n
![\"Available](\"\/wp-content\/uploads\/2025\/01\/Alvailable-alerts-1024x818.png\")
Available alerts<\/p><\/div>\n
![\"Customize](\"\/wp-content\/uploads\/2025\/01\/Customize-your-RMM-alerts-1024x818.png\")
Customize your RMM alerts<\/p><\/div>\n
RMM Alert Profiles can be applied at three distinct levels:<\/p>\n
- \n
- Global level (all companies and selected tags):<\/strong> An alert profile at the global level applies to all companies by default. This level supports tag-based filtering.<\/li>\n<\/ul>\n
How it works:<\/strong> When a new computer is assigned a tag, the corresponding alert profile is automatically applied.<\/p>\n
- \n
- Company level (selected companies \/ selected companies and selected tags):<\/strong> At this level, you can define specific alerts for specific companies with tag-based filtering for added flexibility.<\/li>\n<\/ul>\n
How it works:<\/strong> When a new computer is added to a selected company \/ added to a selected company and assigned a tag, the corresponding alert profile is automatically applied.<\/p>\n
- \n
- Computer level (selected computers):<\/strong> For the most granular control, the computer-level alert profile takes priority over all other profiles.<\/li>\n<\/ul>\n
How it works:<\/strong> This level is similar to the previous \u201ccomputer\u201d type of notification profiles, with one key difference: alert profiles allow you to manage a single profile for multiple computers, rather than configuring individual notification profiles for each computer separately.<\/p>\n
Your existing RMM notification settings are seamlessly migrated into the new RMM Alert Profiles framework.<\/p>\n
Alert Profile Conflicts Resolution<\/h3>\n
Alert profiles can overlap, and in case of conflicts, the profile with the highest priority is automatically applied. Keep in mind that company-level alert profiles created later will take precedence over older profiles.<\/p>\n
If conflicts are detected while creating or editing an RMM alert profile, you will get a notice. Click the 'View profile conflicts' link to check the details of the conflict.<\/p>\n
![\"Alert](\"\/wp-content\/uploads\/2025\/01\/Alert-Profile-Conflicts-1024x816.png\")
Alert Profile Conflicts<\/p><\/div>\n
![\"Alert](\"\/wp-content\/uploads\/2025\/01\/Alert-Profile-Conflict-Details-1024x511.png\")
Alert Profile Conflict Details<\/p><\/div>\n
To avoid any issues with multiple RMM alert profiles, you can proactively check for conflicts and resolve them:<\/p>\n
- \n
- Open the Management Console<\/li>\n
- Go to RMM > Alert Profiles<\/li>\n
- Click 'Check for profile conflicts'<\/li>\n
- If there is a conflict, choose the alert profile that will be applied<\/li>\n<\/ul>\n
![\"Check](\"\/wp-content\/uploads\/2025\/01\/RMM-Alert-Profiles-Conflicts.png\")
Check For Profile Conflicts<\/p><\/div>\n
![\"Alert](\"\/wp-content\/uploads\/2025\/01\/Alert-Profile-Conflict-1024x511.png\")
Alert Profile Conflict<\/p><\/div>\n
To learn more about handling conflicts, read this article<\/a>.<\/p>\n
RMM Alerts Can Trigger Remediation Post-Action<\/h3>\n
Previously, our product could only detect and report issues. With the new version, you can now implement a resolution scenario by taking action upon an alert. The execution of a script from the Script Library<\/a> is the first remediation post-action now supported, offering a proactive approach to incident management.<\/p>\n
Available post-actions:<\/p>\n
- \n
- Scripts execution (New):<\/strong> Execute custom environment-specific scripts automatically in response to specific alerts.<\/li>\n
- Email notifications:<\/strong> Get instant updates when alerts are triggered.<\/li>\n
- Push notifications:<\/strong> Stay informed with real-time notifications sent directly to your mobile devices.<\/li>\n
- Ticket creation:<\/strong> Create tickets in ConnectWise PSA to ensure incidents are tracked and resolved systematically.<\/li>\n<\/ul>\n
Let\u2019s take a look at a couple of examples of remediation post-actions.<\/p>\n
Disk Space Management Made Easy with Automated Cleanup Scripts<\/h4>\n
Imagine receiving an alert that a computer's disk space usage has exceeded a critical threshold. With RMM Alert Profiles, you can automate a post-action to address this issue immediately. For example:<\/p>\n
When the alert is triggered for high disk space usage, the system can automatically execute a cleanup script that removes temporary files.<\/p>\n
![\"Automated](\"\/wp-content\/uploads\/2025\/01\/Automated-Cleanup-Script-1024x817.png\")
Automated Cleanup Script<\/p><\/div>\n
This automated action not only mitigates the problem without manual intervention but also saves valuable time by resolving the issue before an administrator even sees the alert.<\/p>\n
Urgent Backup Activation for SMART Disk Failure Alerts<\/h4>\n
In another scenario, an alert is triggered for a potential SMART disk failure, indicating that a critical hard drive may be at risk of failing. To protect valuable data, you can enable an automated post-action for an urgent backup.<\/p>\n
![\"Start](\"\/wp-content\/uploads\/2025\/01\/Start-Backup-Script-Post-Action.png\")
Start Backup Script<\/p><\/div>\n
Once the alert is triggered, the system initiates an emergency backup. This proactive measure ensures that, even if the disk fails, your important data is safely preserved.<\/p>\n
Additionally, this automated backup provides critical protection during the time before an administrator notices the alert, ensuring that no data is lost while they assess and resolve the hardware issue.<\/p>\n
Manage All Alert Profiles in One Place<\/h3>\n
In the past, finding and reviewing notification profiles was complex, especially when searching for profiles with specific email addresses. RMM alert profiles simplify this by:<\/p>\n
- \n
- Allowing one profile to be used across multiple companies or computers, reducing the total number of profiles.<\/li>\n
- Making it easy to view profiles with specific settings, such as email notifications, through the 'Post actions' column.<\/li>\n<\/ul>\n
MSP360 RMM Alert Profiles<\/p><\/div>\n
Customized Action Settings for Different Alert Types<\/h3>\n
Previously, notification settings could only be defined for all alert types together. For example, an email notification would be sent for both hardware changes and service stops. However, different alert types often require different engineers' attention. For example:<\/p>\n
- \n
- Send hardware change alerts to engineers responsible for hardware management.<\/li>\n
- Send service stop alerts to the engineer responsible for that specific software.<\/li>\n<\/ul>\n
Additionally, different alert types may require different priorities and actions:<\/p>\n
- \n
- Urgent alerts that need immediate resolution can be prioritized with in-app push notifications for quick administrator attention.<\/li>\n
- Non-urgent alerts can be sent via email, and\/or a ticket can be created in ConnectWise PSA.<\/li>\n<\/ul>\n
Now, it\u2019s possible to tailor action settings for each alert type, ensuring the right people are notified with the appropriate level of urgency.<\/p>\n
![\"Customized](\"\/wp-content\/uploads\/2025\/01\/Customized-Action-Settings-1024x816.png\")
Customized Action Settings<\/p><\/div>\n
Software Installation From a Network Share or Local Disk<\/h2>\n
With the latest group action tasks update, you can now install software not only from a URL but also directly from a network share or local disk you have access to. Previously, publishing software to the Internet or Intranet was required, which could be inconvenient due to large update sizes, high bandwidth usage, and difficulty finding suitable file hosting locations. Now installing from local file servers addresses these issues.<\/p>\n
![\"\"](\"\/wp-content\/uploads\/2025\/01\/Software-Installation-From-a-Network-Share-1024x511.png\")
<\/p>\nAbility to Add Notes for Each Managed Device<\/h2>\n
Despite its simplicity, this is a highly requested feature. You asked for a field to store information like username, phone number, IP address, and other details for more effective computer management \u2013 and now you\u2019ve got it. We\u2019ve introduced a basic notes field, which can be used for scenarios like:<\/p>\n
- \n
- Storing contact information for quick user reach and faster incident resolution.<\/li>\n
- Logging actions, e.g., \u201cLatest version of Adobe Photoshop installed.\u201d<\/li>\n
- Reminding of restrictions, e.g., \u201cDo not reboot until Friday.\u201d<\/li>\n<\/ul>\n
Simply click the diagram icon to open the RMM side panel and leave your notes.<\/p>\n
![\"The](\"\/wp-content\/uploads\/2025\/01\/The-Add-Note-Feature-1024x523.png\")
The Add Note Feature<\/p><\/div>\n
Group Action Tasks: Updated Logic for Tag-Based Filtering<\/h2>\n
Previously, when multiple tags were specified in a Group Action Task, the action would only be applied if the computer had all the specified tags. Now the action is applied if the computer has at least one of the specified tags.<\/p>\n
![\"Updated](\"\/wp-content\/uploads\/2025\/01\/Updated-Logic-for-Tag-Based-Filtering.png\")
Updated Logic for Tag-Based Filtering<\/p><\/div>\n
Conclusion<\/h2>\n
MSP360 RMM version 2.2 is driven by valuable input from our community. You\u2019re always welcome to vote for features you\u2019d like to see or suggest new ones on our feedback board<\/a>. Feel free to reach out<\/a> if you have any questions.<\/p>\n
If you are already a customer, follow the link<\/a> to access and try our latest features. If you\u2019re new to MSP360 RMM, start your 15-day free trial<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"
We\u2019re thrilled to introduce MSP360 RMM 2.2, the latest version of our remote monitoring and management software. This release brings impactful updates, including the RMM Alert Profiles for streamlined alert configuration and control, the ability to trigger post-actions from alerts, and support for software installation directly from a network share or local disk. It also […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[997,877,882],"tags":[],"class_list":["post-59317","post","type-post","status-publish","format-standard","hentry","category-msp360-rmm","category-blog-articles","category-msp360-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/59317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=59317"}],"version-history":[{"count":11,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/59317\/revisions"}],"predecessor-version":[{"id":59512,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/59317\/revisions\/59512"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=59317"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=59317"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=59317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Email notifications:<\/strong> Get instant updates when alerts are triggered.<\/li>\n
- Scripts execution (New):<\/strong> Execute custom environment-specific scripts automatically in response to specific alerts.<\/li>\n
- Computer level (selected computers):<\/strong> For the most granular control, the computer-level alert profile takes priority over all other profiles.<\/li>\n<\/ul>\n
- Company level (selected companies \/ selected companies and selected tags):<\/strong> At this level, you can define specific alerts for specific companies with tag-based filtering for added flexibility.<\/li>\n<\/ul>\n