{"id":54493,"date":"2022-08-04T17:17:09","date_gmt":"2022-08-04T13:17:09","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=54493"},"modified":"2025-04-08T13:03:09","modified_gmt":"2025-04-08T09:03:09","slug":"a-mobile-remote-support-app-as-an-easy-on-the-go-solution-for-msps-and-it-technicians","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/a-mobile-remote-support-app-as-an-easy-on-the-go-solution-for-msps-and-it-technicians\/","title":{"rendered":"Mobile Remote Support App: Easy On-the-Go Solution for MSPs and ITs"},"content":{"rendered":"

Mobile devices have become an integral part of our lives \u2013 both personal and professional. Many issues require our personal presence near the computer because mobile phones have not yet become a full-fledged replacement for computers.<\/p>\n

There are many examples of how phones regularly help us in our work, but let's focus on one specific example \u2013 the ability to connect to a remote desktop via phone in two clicks. It\u2019s important to know how to control a PC from phone efficiently and securely \u2014 especially when you\u2019re away from your desk and need quick access.<\/p>\n

There are many applications that can help you connect to a computer with phone to solve the issue at hand \u2013 whether it is helping a colleague, client, family, or friend, or needing to connect to your personal \/ work computer in the event that you need to get some important document, and you forgot to upload it to the cloud.<\/p>\n

In this article, we\u2019ll explain in detail for whom, when, and why a remote desktop application on a phone can come in handy.<\/p>\n

Who Benefits from a Mobile Remote Support Tool<\/h2>\n

Undoubtedly, there are many situations and professions that call for a remote desktop application on a phone. We'll look at some of the most common cases.<\/p>\n

MSPs and IT Technicians<\/h3>\n

Mobile remote support apps will become an indispensable assistant for MSPs and IT specialists as an additional way to remotely support clients. With the remote access tool<\/a> installed on admins' phones, it\u2019s easier to provide remote support to clients from anywhere.<\/p>\n

For example, if the most experienced admin is away and other admins can\u2019t sort out what\u2019s causing a problem with one of the clients\u2019 machines, this experienced admin can connect to the relevant computer directly from mobile, using a remote support app.<\/p>\n

Some mobile remote support apps have text and\/or voice chat, by which MSPs can easily talk to their clients in real time while resolving an issue.<\/p>\n

Small and Medium-Sized Businesses<\/h3>\n

There are various situations in which the mobile version of a remote access tool will be useful to small and medium-sized businesses. Let's take a look at some of the basic ones.<\/p>\n

This case is close to the previous one with MSP remote support. Let\u2019s imagine a company with an IT admin working freelance two days a week. In the event of any unforeseen situation, a company may need urgent help from an IT specialist. This is where the remote access app comes in. Mobile remote access apps can be used to quickly connect to a computer and see what the problem is, or even solve it.<\/p>\n

Or, for instance, you need to get some file from your computer, for example before an urgent meeting in a public place, but this file is not in the cloud. With the help of a remote access app, you can connect to your own computer and send this file to yourself.<\/p>\n

Personal Use<\/h3>\n

Of course, remote access mobile apps can also be used for personal purposes. They are quite similar to the remote support cases described above but, in this case, it will be support for yourself and your family. It\u2019s always convenient to connect to a friend's computer in a few clicks while sitting at the airport and help them solve a problem, just like connecting to your computer if you accidentally deleted a file from your mobile phone.<\/p>\n

MSP360 Connect As a Way to Access Computer Using a Mobile App<\/h2>\n

MSP360 Connect offers mobile remote support<\/a> apps for iOS and Android, which are totally free and can be used for both business and personal needs.<\/p>\n

The MSP360 Connect<\/a> mobile app has a user-friendly interface that makes controlling the remote device easy and comfortable on any iOS or Android device. It comes with:<\/p>\n