Set Up and Establish a Connection<\/h2>\n\n- Install MSP360 Connect on your computer and computers you need to connect to.<\/li>\n
- Open the installed MSP360 Connect on your computer and select whether you want to use the Free version, start a Pro trial, or Activate Pro (if purchased). Click Next.<\/li>\n
- Let\u2019s imagine we decided to use the Free version. Enter your email and click \u201cStart Freeware\u201d.<\/li>\n<\/ol>\n
![\"getting](\"\/wp-content\/uploads\/2022\/04\/2-getting-st-activation.png\")
<\/p>\n
To run a remote session, ask your partner to open Connect on the remote computer and tell you their ID and PIN.<\/p>\n
![\"MSP360](\"\/wp-content\/uploads\/2022\/04\/3-MSP360-Connect-allow-remote-access.png\")
<\/p>\n
Enter the ID of the remote computer in the \u201cControl Remote Computer\u201d section and click \u201cConnect\u201d.<\/p>\n
![\"MSP360](\"\/wp-content\/uploads\/2022\/04\/4-MSP360-Connect-to.png\")
<\/p>\n
If encryption is enabled, you will be prompted to enter the encryption key. Ask your partner to provide you with the key.<\/p>\n
![\"encryption\"](\"\/wp-content\/uploads\/2022\/04\/5-encryption-1.jpg\")
<\/p>\n
![\"encryption](\"\/wp-content\/uploads\/2022\/04\/6-encryption-2.png\")
<\/p>\n
The next step depends on your license.<\/p>\n
\u00a0<\/a>![\"CTA\"](\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/79b6ff0d-42a9-4545-b559-d70d2e8731f2.png\")
<\/a><\/span><\/span><\/div>\nMSP360 Connect Pro License<\/h3>\n
If you\u2019re a Pro subscriber and you\u2019ve activated your license, select whether you want to connect using Windows credentials (unattended access) or join an active Windows session (attended access).<\/p>\n
![\"connection\"](\"\/wp-content\/uploads\/2022\/04\/7-connection.png\")
<\/p>\n
If you decide to connect using Windows logon credentials, click this option. You\u2019ll see the main screen of the remote computer. Press enter to activate it and type in the Windows password if it\u2019s set.<\/p>\n
![\"connection](\"\/wp-content\/uploads\/2022\/04\/8-connection-enter-credentials.png\")
<\/p>\n
If you choose to Join an active Windows session<\/strong>, the user you are trying to connect to needs to allow you to access their computer. Starting with version 3.1, Windows users can set the session approval method for incoming connections.<\/p>\nThese settings can be found in <\/span>Menu > Options > Security > Join Windows session approval method<\/b>.<\/span><\/p>\nThere are three options:<\/span><\/p>\n\n- PIN (selected by default)<\/span><\/li>\n
- Dialog<\/span><\/li>\n
- Dialog and PIN<\/span><\/li>\n<\/ul>\n
So, depending on the preferred method on the remote side, you will need to either request the remote user's PIN, or ask them to allow the incoming connection in the window that appears, or both.<\/p>\n
![\"dialog\"](\"\/wp-content\/uploads\/2022\/04\/dialog.png\")
<\/p>\n
![\"8](\"\/wp-content\/uploads\/2022\/04\/8-connection-enter-credentials-1.png\")
<\/p>\n
After you have entered using a PIN or after confirmation from the remote side, the session begins. You can now control this computer remotely.<\/span><\/p>\nMSP360 Connect Free Edition<\/h3>\n
If you are a Connect Free user, you will be prompted to connect using a \u201c<\/span>Join an active Windows session<\/b>\u201d option or go to the \u201c<\/span>Manage license<\/b>\u201d section and upgrade your subscription.<\/span><\/p>\nIn-Session Panels Overview<\/h2>\n
Once you are connected, you\u2019ll see two panels: the admin panel and the remote user panel.<\/p>\n
Admin panel:<\/p>\n
![\"in-session](\"\/wp-content\/uploads\/2022\/04\/9-in-session-panel-admin.png\")
<\/p>\n
Remote user panel:<\/p>\n
![\"in-session](\"\/wp-content\/uploads\/2022\/04\/10-in-session-panel-remote-user.png\")
<\/p>\n
If you logged in via a PIN, the first thing you should do is to ask your partner to click on the \u201ceye\u201d icon to give you full control.<\/p>\n
![\"switch](\"\/wp-content\/uploads\/2022\/04\/11-switch-control-1.png\")
<\/p>\n
![\"switch](\"\/wp-content\/uploads\/2022\/04\/12-switch-control-2.png\")
<\/p>\n
Let\u2019s take a closer look at the panels and their options.<\/p>\n
Admin Panel<\/h3>\n
The admin panel is shown at the top and has the following options (from left to right):<\/p>\n
\n- Hide panel (\u201cpin\u201d icon)<\/li>\n
- Menu<\/li>\n
- Chat<\/li>\n
- Select active monitor<\/li>\n
- Incoming sound<\/li>\n
- Microphone<\/li>\n
- Full-screen view<\/li>\n
- Image quality adjustment<\/li>\n
- File transfer<\/li>\n
- Disconnect from the remote computer<\/li>\n<\/ul>\n
The menu contains all the available options \u2013 the ones you see on the panel, such as file transfer, and others such as session recording, diagnostics, and many more.<\/p>\n
![\"admin](\"\/wp-content\/uploads\/2022\/04\/13-admin-panel.png\")
<\/p>\n
Remote User Panel<\/h3>\n
The remote user panel is located below and includes the following options:<\/p>\n
\n- Always show on top (\u201cpin\u201d icon)<\/li>\n
- Menu<\/li>\n
- Chat<\/li>\n
- Incoming sound<\/li>\n
- Microphone<\/li>\n
- Manage outgoing connections<\/li>\n
- Disconnect<\/li>\n<\/ul>\n
From the remote user menu, you can start a chat with a partner, record the session, check options, and more.<\/p>\n
![\"remote](\"\/wp-content\/uploads\/2022\/04\/14-remote-user-panel-options.png\")
<\/p>\n
Features Overview<\/h2>\n
Let\u2019s take a look at the most popular MSP360 Connect features.<\/p>\n
Chat<\/h3>\n
Communicate with your remote session partner and discuss issues in real time.<\/p>\n
![\"Chat\"](\"\/wp-content\/uploads\/2022\/04\/15-Chat.jpg\")
<\/p>\n
File Transfer<\/h3>\n
Transfer files between your device and remote devices. Just find \u201cFile transfer\u201d on the admin panel and open it.<\/p>\n
![\"File](\"\/wp-content\/uploads\/2022\/04\/16-File-transfer.png\")
<\/p>\n
![\"File](\"\/wp-content\/uploads\/2022\/04\/17-File-transfer-2.png\")
<\/p>\n
Session Recording<\/h3>\n
Record your remote sessions and then share the recording or play it via the built-in session player.<\/p>\n
![\"Session](\"\/wp-content\/uploads\/2022\/04\/18-Session-recording.png\")
<\/p>\n
![\"Session](\"\/wp-content\/uploads\/2022\/04\/19-Session-recording-2.png\")
<\/p>\n
Now you know how to connect to a remote computer using MSP360 Connect. If you need a remote access tool for IT support or business, try MSP360 Managed Connect<\/a>. It has all the basic features plus premium ones and a web-based console to run and manage all your remote connections without any limits. Compare all three editions<\/a> and choose the one that suits you best.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":"
In this article, you will learn how to connect to a remote computer using MSP360 Connect and start using its features.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[877,896,882],"tags":[],"class_list":["post-53559","post","type-post","status-publish","format-standard","hentry","category-blog-articles","category-msp360-ra","category-msp360-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/53559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=53559"}],"version-history":[{"count":18,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/53559\/revisions"}],"predecessor-version":[{"id":60807,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/53559\/revisions\/60807"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=53559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=53559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=53559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/p>\n
To run a remote session, ask your partner to open Connect on the remote computer and tell you their ID and PIN.<\/p>\n
<\/p>\n
Enter the ID of the remote computer in the \u201cControl Remote Computer\u201d section and click \u201cConnect\u201d.<\/p>\n
<\/p>\n
If encryption is enabled, you will be prompted to enter the encryption key. Ask your partner to provide you with the key.<\/p>\n
<\/p>\n
<\/p>\n
The next step depends on your license.<\/p>\n
<\/a><\/span><\/span><\/div>\nMSP360 Connect Pro License<\/h3>\n
If you\u2019re a Pro subscriber and you\u2019ve activated your license, select whether you want to connect using Windows credentials (unattended access) or join an active Windows session (attended access).<\/p>\n
<\/p>\n
If you decide to connect using Windows logon credentials, click this option. You\u2019ll see the main screen of the remote computer. Press enter to activate it and type in the Windows password if it\u2019s set.<\/p>\n
<\/p>\n
If you choose to Join an active Windows session<\/strong>, the user you are trying to connect to needs to allow you to access their computer. Starting with version 3.1, Windows users can set the session approval method for incoming connections.<\/p>\n These settings can be found in <\/span>Menu > Options > Security > Join Windows session approval method<\/b>.<\/span><\/p>\n There are three options:<\/span><\/p>\n So, depending on the preferred method on the remote side, you will need to either request the remote user's PIN, or ask them to allow the incoming connection in the window that appears, or both.<\/p>\n After you have entered using a PIN or after confirmation from the remote side, the session begins. You can now control this computer remotely.<\/span><\/p>\n If you are a Connect Free user, you will be prompted to connect using a \u201c<\/span>Join an active Windows session<\/b>\u201d option or go to the \u201c<\/span>Manage license<\/b>\u201d section and upgrade your subscription.<\/span><\/p>\n Once you are connected, you\u2019ll see two panels: the admin panel and the remote user panel.<\/p>\n Admin panel:<\/p>\n Remote user panel:<\/p>\n If you logged in via a PIN, the first thing you should do is to ask your partner to click on the \u201ceye\u201d icon to give you full control.<\/p>\n Let\u2019s take a closer look at the panels and their options.<\/p>\n The admin panel is shown at the top and has the following options (from left to right):<\/p>\n The menu contains all the available options \u2013 the ones you see on the panel, such as file transfer, and others such as session recording, diagnostics, and many more.<\/p>\n The remote user panel is located below and includes the following options:<\/p>\n From the remote user menu, you can start a chat with a partner, record the session, check options, and more.<\/p>\n Let\u2019s take a look at the most popular MSP360 Connect features.<\/p>\n Communicate with your remote session partner and discuss issues in real time.<\/p>\n Transfer files between your device and remote devices. Just find \u201cFile transfer\u201d on the admin panel and open it.<\/p>\n Record your remote sessions and then share the recording or play it via the built-in session player.<\/p>\n Now you know how to connect to a remote computer using MSP360 Connect. If you need a remote access tool for IT support or business, try MSP360 Managed Connect<\/a>. It has all the basic features plus premium ones and a web-based console to run and manage all your remote connections without any limits. Compare all three editions<\/a> and choose the one that suits you best.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" In this article, you will learn how to connect to a remote computer using MSP360 Connect and start using its features.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[877,896,882],"tags":[],"class_list":["post-53559","post","type-post","status-publish","format-standard","hentry","category-blog-articles","category-msp360-ra","category-msp360-news"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/53559","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=53559"}],"version-history":[{"count":18,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/53559\/revisions"}],"predecessor-version":[{"id":60807,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/53559\/revisions\/60807"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=53559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=53559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=53559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
<\/p>\n<\/p>\nMSP360 Connect Free Edition<\/h3>\n
In-Session Panels Overview<\/h2>\n
<\/p>\n<\/p>\n<\/p>\n<\/p>\nAdmin Panel<\/h3>\n
\n
<\/p>\nRemote User Panel<\/h3>\n
\n
<\/p>\nFeatures Overview<\/h2>\n
Chat<\/h3>\n
<\/p>\nFile Transfer<\/h3>\n
<\/p>\n<\/p>\nSession Recording<\/h3>\n
<\/p>\n<\/p>\n