{"id":51336,"date":"2023-08-17T20:30:17","date_gmt":"2023-08-17T16:30:17","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=51336"},"modified":"2026-03-20T17:56:48","modified_gmt":"2026-03-20T13:56:48","slug":"getting-started-with-msp360-remote-monitoring-and-management","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/getting-started-with-msp360-remote-monitoring-and-management\/","title":{"rendered":"Getting Started with MSP360 RMM"},"content":{"rendered":"<p>In this guide, we overview the <a href=\"https:\/\/www.msp360.com\/rmm\/\">MSP360 RMM<\/a> solution.<!--more--><\/p>\n<p><a href=\"https:\/\/youtu.be\/DDhtXVd8tpo\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-51019 size-full\" src=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/MSP360-RMM-video-guide.png\" alt=\"MSP360 RMM\" width=\"560\" height=\"315\" \/><\/a><\/p>\n<h2>The Feature Set<\/h2>\n<p>The MSP360 Remote Monitoring and Management solution supports the following operating systems:<\/p>\n<p><strong>RMM for Windows:<\/strong><\/p>\n<ul>\n<li>Windows 10 \/ 11 (x64 only)<\/li>\n<li>Windows Server 2012 R2 \/ 2016 \/ 2019 \/ 2022 \/ 2025 (x64 only)<\/li>\n<\/ul>\n<p><strong>RMM for macOS:<\/strong><\/p>\n<ul>\n<li>macOS Ventura 13.0<\/li>\n<li>macOS Sonoma 14.0<\/li>\n<li>macOS Sequoia 15.0<\/li>\n<\/ul>\n<p><strong>RMM for Linux:<\/strong><\/p>\n<ul>\n<li>SUSE Enterprise 15.6<\/li>\n<li>openSUSE 15.6<\/li>\n<li>Red Hat 8.x \/ 9.x \/ 10.x<\/li>\n<li>Fedora 40 \/ 41<\/li>\n<li>CentOS 9.x \/ 10.x<\/li>\n<li>Ubuntu 20.04 \/ 22.04 \/ 24.04 \/ 24.10<\/li>\n<li>Debian 12.x<\/li>\n<\/ul>\n<p>Here\u2019s a short overview of the features our solution provides for Windows devices:<\/p>\n<ul>\n<li>System resource monitoring and performance overview<\/li>\n<li><a href=\"https:\/\/www.msp360.com\/rmm\/patch-management\/\">Patch management<\/a><\/li>\n<li>Windows update policy<\/li>\n<li><a href=\"https:\/\/www.msp360.com\/rmm\/monitoring-and-alerting\/\">Alerting &amp; reporting<\/a><\/li>\n<li><a href=\"https:\/\/www.msp360.com\/solutions\/snmp-monitoring\/\">SNMP monitoring<\/a><\/li>\n<li><a href=\"https:\/\/www.msp360.com\/solutions\/web-based-remote-access\/\">Web-based remote access<\/a> to Windows devices<\/li>\n<li>Software deployment<\/li>\n<li>PowerShell scripting<\/li>\n<li>Group actions<\/li>\n<li>Antivirus management<\/li>\n<\/ul>\n<p>Now we overview the installation process and walk you through the user interface of the MSP360 Remote Monitoring and Management solution.<\/p>\n<h2>Installation and Management<\/h2>\n<p id=\"last\">To start using the solution, you need to install the agent on the target computer. To do this, go to the <strong>Downloads<\/strong> tab.<\/p>\n<div id=\"slidebox\"><a class=\"close\">\u00a0<\/a><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper hs-cta-deferred\" id=\"hs-cta-wrapper-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" data-portal=\"5442029\" data-id=\"f7c244c9-c01a-4afb-a727-4ca5d2aa9181\"><span class=\"hs-cta-node hs-cta-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" id=\"hs-cta-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5442029\/f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/f7c244c9-c01a-4afb-a727-4ca5d2aa9181.png\" alt=\"CTA\"><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59302 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/download-msp360-rmm-1024x876.png\" alt=\"Download MSP360 RMM\" width=\"625\" height=\"535\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/download-msp360-rmm-1024x876.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/download-msp360-rmm-300x257.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/download-msp360-rmm-768x657.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/download-msp360-rmm-624x534.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/download-msp360-rmm.png 1049w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>Here, you can either download the RMM agent or copy the link\/installation script to send it to the required user. The agent should then be installed on the target computer.<\/p>\n<p>If you need to download company-specific Agent, use<strong> Add Computer<\/strong> <strong>Wizard<\/strong>.<\/p>\n<p>You can also try the <strong>Discover and Deploy<\/strong> tool \u2013 it helps to deploy in bulk Backup, RMM, and Connect Agents to the computers (endpoints) in the same domain.<\/p>\n<h2>Solution Overview<\/h2>\n<p>After you have installed the MSP360 Remote Management solution on the target computer, you will see it on the <b>Computers <\/b>tab, <strong>RMM <\/strong>section.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-55433\" src=\"\/wp-content\/uploads\/2021\/06\/rmm-tab-1.png\" alt=\"\" width=\"2135\" height=\"523\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1.png 2135w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1-300x73.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1-1024x251.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1-768x188.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1-1536x376.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1-2048x502.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-tab-1-624x153.png 624w\" sizes=\"auto, (max-width: 2135px) 100vw, 2135px\" \/><\/p>\n<p>This tab shows you general information, such as the computer name, disk, CPU and memory usage, and warns you if you have any available updates for your operating system or antivirus, or event log issues.<\/p>\n<p>To manage a specific computer, click on the diagram button in the right corner of the <strong>RMM<\/strong> section, or any of the status bars.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58603 size-full\" src=\"\/wp-content\/uploads\/2023\/08\/rmm-status.png\" alt=\"RMM section\" width=\"546\" height=\"462\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/rmm-status.png 546w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/rmm-status-300x254.png 300w\" sizes=\"auto, (max-width: 546px) 100vw, 546px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>You will then see a slide-in tab. The right-hand part of the tab shows information and allows you to manage the solution. On the left, you can select the required section of the tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59303 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-924x1024.png\" alt=\"General tab - MSP360 RMM\" width=\"625\" height=\"693\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-924x1024.png 924w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-271x300.png 271w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-768x851.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-624x692.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM.png 1005w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>Additionally, you can click the arrow button in the upper-right corner of some of the tabs in order to open a modal window with more detailed information about that specific tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-55184 aligncenter\" src=\"\/wp-content\/uploads\/2021\/06\/arrow-open-in-modal.png\" alt=\"open in modal\" width=\"956\" height=\"410\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/arrow-open-in-modal.png 956w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/arrow-open-in-modal-300x129.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/arrow-open-in-modal-768x329.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/arrow-open-in-modal-624x268.png 624w\" sizes=\"auto, (max-width: 956px) 100vw, 956px\" \/><\/p>\n<p>The <strong>General<\/strong> tab provides an easy way to monitor key sensors for the health and performance of the target computer, such as disk space, CPU and RAM usage, updates, and other information. Here you can also add a special note, view and manage an Alert Profile, connect to a computer, execute PowerShell scripting, discover SNMP devices, turn on\/restart a computer remotely (using Wake-on-LAN and reboot buttons), or copy a direct link to that tab for your tech engineer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59303 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-924x1024.png\" alt=\"General tab - MSP360 RMM\" width=\"625\" height=\"693\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-924x1024.png 924w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-271x300.png 271w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-768x851.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM-624x692.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/General-MSP360-RMM.png 1005w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>Please note that Wake-on-LAN requires at least one online computer on the same subnet, and Wake-on-LAN must be enabled on the device you want to wake up.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55656 size-large\" src=\"\/wp-content\/uploads\/2021\/06\/wakeonlan-button-and-tooltip-1024x286.png\" alt=\"Wake-on-LAN button and tooltip\" width=\"625\" height=\"175\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/wakeonlan-button-and-tooltip-1024x286.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/wakeonlan-button-and-tooltip-300x84.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/wakeonlan-button-and-tooltip-768x214.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/wakeonlan-button-and-tooltip-624x174.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/wakeonlan-button-and-tooltip.png 1100w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can temporarily disable monitoring if you want to stop receiving alerts from the target computer, such as during maintenance.<\/span><\/p>\n<p>The next tab, <strong>Computer info<\/strong>, provides you with details about the target computer, including the operating system and the name of the computer. Here you will also find details such as the last-logged-in user, the type of platform, the model, and the serial number.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53926\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_36.png\" alt=\"Computer info\" width=\"600\" height=\"494\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_36.png 830w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_36-300x247.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_36-768x632.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_36-624x513.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>The next tab, <strong>Task Manager<\/strong>, allows you to monitor the computer\u2019s performance, processes and services in real time.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-58604 aligncenter\" src=\"\/wp-content\/uploads\/2023\/08\/task-manager.png\" alt=\"Task manager\" width=\"992\" height=\"782\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/task-manager.png 992w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/task-manager-300x236.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/task-manager-768x605.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/task-manager-624x492.png 624w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/><\/p>\n<p>The <strong>Installed Software<\/strong> tab is pretty self-explanatory. Here you can install\/uninstall\/update various applications.<\/p>\n<p>MSP360 RMM now allows effortless installation and update of third-party applications directly from the WinGet repository. No additional agents required. This seamless integration leverages the built-in capabilities of WinGet, which is by default included in Windows 10 and newer Windows desktop operating systems.<\/p>\n<p>The ability to install and update third-party applications is available both through the RMM panel for individual computers and through <strong>Group Action Tasks<\/strong> for multiple computers.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57486\" src=\"\/wp-content\/uploads\/2021\/06\/rmm-installed-software-install.png\" alt=\"rmm, installed software - install\" width=\"550\" height=\"566\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-install.png 986w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-install-291x300.png 291w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-install-768x791.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-install-624x642.png 624w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57487 size-large\" src=\"\/wp-content\/uploads\/2021\/06\/rmm-installed-software-expanded-1024x771.png\" alt=\"\" width=\"625\" height=\"471\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-expanded-1024x771.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-expanded-300x226.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-expanded-768x578.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-expanded-624x470.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-installed-software-expanded.png 1416w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>To uninstall a specific application remotely, select the required software from the list and click\u00a0 on the trash icon.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57485\" src=\"\/wp-content\/uploads\/2021\/06\/rmm-new-uninstall.png\" alt=\"\" width=\"550\" height=\"566\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-new-uninstall.png 990w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-new-uninstall-292x300.png 292w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-new-uninstall-768x790.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/rmm-new-uninstall-624x642.png 624w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>The next tab, <strong>Patch Management<\/strong>, allows you to install OS updates on your users\u2019 machines and check the updates that have already been installed.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-54820\" src=\"\/wp-content\/uploads\/2021\/06\/RMM-patch-management.jpg\" alt=\"RMM patch management\" width=\"600\" height=\"282\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/RMM-patch-management.jpg 834w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/RMM-patch-management-300x141.jpg 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/RMM-patch-management-768x361.jpg 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/RMM-patch-management-624x293.jpg 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>The next tab shows you the installed hardware and its status.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53930\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_40.png\" alt=\"Hardware tab\" width=\"600\" height=\"499\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_40.png 826w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_40-300x250.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_40-768x639.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_40-624x519.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>On the <strong>HDD\/SSD Info<\/strong> tab, you can see the hard drive details for the given user. If you click the button near the text \u201cSMART\u201d, you will see more detailed and technical information about that storage device.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53932\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_42.png\" alt=\"HDD\/SSD info\" width=\"600\" height=\"543\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_42.png 833w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_42-300x272.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_42-768x695.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_42-624x565.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53933 size-large\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_43-1024x570.png\" alt=\"\" width=\"625\" height=\"348\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_43-1024x570.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_43-300x167.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_43-768x428.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_43-624x347.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_43.png 1108w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>On the next tab, <strong>Printers<\/strong>, you can see the status and detailed information about all the printers connected to that computer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53934\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_44.png\" alt=\"Printers\" width=\"600\" height=\"541\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_44.png 830w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_44-300x271.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_44-768x693.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_44-624x563.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>In the <strong>Antivirus<\/strong> tab, you can check the status of the antivirus installed on the machine and also update its databases. To do this, click on the checkbox near the required antivirus, followed by the <strong>Update Database<\/strong> button.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58605\" src=\"\/wp-content\/uploads\/2023\/08\/RMM-tab-antivirus.png\" alt=\"RMM tab - Antivirus\" width=\"600\" height=\"394\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/RMM-tab-antivirus.png 1010w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/RMM-tab-antivirus-300x197.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/RMM-tab-antivirus-768x504.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/RMM-tab-antivirus-624x410.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>The <strong>Event Log<\/strong> tab shows the event statistics on applications, hardware, security, and system for the current day. If an issue is detected, it will be shown on a pie chart.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58607\" src=\"\/wp-content\/uploads\/2023\/08\/event-log.png\" alt=\"RMM - the event log tab\" width=\"600\" height=\"594\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/event-log.png 1004w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/event-log-300x297.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/event-log-150x150.png 150w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/event-log-768x760.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/event-log-624x618.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Turn on the table view in the upper-right corner of the tab to check the detailed info on events.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58609\" src=\"\/wp-content\/uploads\/2023\/08\/Event-log-table-view.png\" alt=\"Event log - table view\" width=\"600\" height=\"624\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Event-log-table-view.png 990w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Event-log-table-view-289x300.png 289w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Event-log-table-view-985x1024.png 985w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Event-log-table-view-768x798.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Event-log-table-view-624x649.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>On the <strong>Hyper-V Manager<\/strong> tab, you can start, turn off or restart your Hyper-V virtual machines. If you open the modal window, you will also see detailed information about them.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53936\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_46.png\" alt=\"Hyper-V manager\" width=\"600\" height=\"541\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_46.png 830w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_46-300x271.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_46-768x693.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_46-624x563.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>On the next tab, <strong>PowerShell<\/strong>, you can execute a script from the <a href=\"https:\/\/www.msp360.com\/script-library\/\">Script Library<\/a>, from file or open PowerShell terminal. Bear in mind that this option is only available if you have enabled two-factor authentication. To do this, go to the <strong>Settings<\/strong> tab, <strong>General<\/strong> section and enable 2FA. Once this is done, you will be able to write, upload and execute PowerShell scripts on the given machine.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56862\" src=\"\/wp-content\/uploads\/2023\/12\/powershell-new.png\" alt=\"PowerShell new\" width=\"550\" height=\"711\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/powershell-new.png 677w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/powershell-new-232x300.png 232w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/powershell-new-624x806.png 624w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55885 size-large\" src=\"\/wp-content\/uploads\/2021\/06\/script-library-1024x635.png\" alt=\"Script library\" width=\"625\" height=\"388\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/script-library-1024x635.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/script-library-300x186.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/script-library-768x476.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/script-library-1536x952.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/script-library-624x387.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/script-library.png 1783w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>The last tab, <strong>Registry Editor<\/strong>, allows you to view and manage registry entries within a user\u2019s machine.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-53938\" src=\"\/wp-content\/uploads\/2021\/06\/Screenshot_48.png\" alt=\"Registry editor\" width=\"600\" height=\"605\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_48.png 755w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_48-298x300.png 298w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_48-150x150.png 150w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/Screenshot_48-624x629.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<h2>SNMP Monitoring<\/h2>\n<p>With RMM you can monitor your network environment, including devices working on SNMP protocols.<\/p>\n<p>The following SNMP protocol versions are supported:<\/p>\n<ul>\n<li>SNMP v1<\/li>\n<li>SNMP v2<\/li>\n<li>SNMP v3<\/li>\n<\/ul>\n<p>Click the SNMP button on the RMM side panel of the machine on which you want to discover the devices to begin the SNMP discovery process.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55924\" src=\"\/wp-content\/uploads\/2021\/06\/snmp-new.png\" alt=\"SNMP\" width=\"800\" height=\"244\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/snmp-new.png 1735w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/snmp-new-300x92.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/snmp-new-1024x313.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/snmp-new-768x235.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/snmp-new-1536x469.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/snmp-new-624x191.png 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>You can pin specific OIDs from SNMP devices for quick access, allowing you to easily track key metrics such as printer cartridge levels or paper availability. Simply select the OIDs on the <strong>Objects<\/strong> tab, and they will be pinned to the <strong>Properties<\/strong> tab for easy reference. This ensures that information on the device properties of interest is always readily available.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-58480 aligncenter\" src=\"\/wp-content\/uploads\/2024\/09\/SNMP-pin.png\" alt=\"SNMP pin\" width=\"3839\" height=\"1793\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin.png 3839w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-300x140.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-1024x478.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-768x359.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-1536x717.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-2048x957.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-624x291.png 624w\" sizes=\"auto, (max-width: 3839px) 100vw, 3839px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-58479 aligncenter\" src=\"\/wp-content\/uploads\/2024\/09\/SNMP-pin-detailed.png\" alt=\"SNMP pin detailed\" width=\"1493\" height=\"985\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-detailed.png 1493w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-detailed-300x198.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-detailed-1024x676.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-detailed-768x507.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/SNMP-pin-detailed-624x412.png 624w\" sizes=\"auto, (max-width: 1493px) 100vw, 1493px\" \/><\/p>\n<h2>Built-In Remote Access (MSP360 Connect)<\/h2>\n<p>You can connect to a remote computer using a desktop app or establish a remote connection via a browser without having to install the <a href=\"https:\/\/www.msp360.com\/connect\/\">MSP360 Connect<\/a> app on the computer from which you need to connect.<\/p>\n<p>Simply click the <strong>Connect<\/strong> icon next to the required computer and choose the preferred method of connection.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-58612\" src=\"\/wp-content\/uploads\/2023\/08\/Connect-in-RMM.png\" alt=\"Connect in RMM\" width=\"450\" height=\"531\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Connect-in-RMM.png 560w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/Connect-in-RMM-254x300.png 254w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2>Group Actions<\/h2>\n<p>You can perform some actions on multiple computers in bulk. To do this, open the <strong>RMM Group Actions<\/strong> wizard on the <strong>RMM, Computers<\/strong> page.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57989\" src=\"\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm.png\" alt=\"New rmm group action task\" width=\"1500\" height=\"381\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm.png 2127w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm-300x76.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm-1024x260.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm-768x195.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm-1536x390.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm-2048x520.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/New-group-action-task-rmm-624x158.png 624w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/p>\n<p>Alternatively, click on the plus sign on the <strong>RMM, Group Actions Tasks<\/strong> page. A menu will open.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-59306\" src=\"\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task.png\" alt=\"MSP360 RMM new group action task\" width=\"2129\" height=\"727\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task.png 2129w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task-300x102.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task-1024x350.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task-768x262.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task-1536x525.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task-2048x699.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/MSP360-RMM_new-group-action-task-624x213.png 624w\" sizes=\"auto, (max-width: 2129px) 100vw, 2129px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57991 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/select-an-action-1024x811.png\" alt=\"Select an action\" width=\"625\" height=\"495\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-an-action-1024x811.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-an-action-300x238.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-an-action-768x608.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-an-action-624x494.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-an-action.png 1313w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>The following actions are available for Windows devices:<\/p>\n<ul>\n<li>PowerShell script<\/li>\n<li>Uninstall software<\/li>\n<li>Install Windows Updates<\/li>\n<li>Windows update policy<\/li>\n<li>Install or update software (New)<\/li>\n<\/ul>\n<p>For macOS and Linux devices, only bash script execution is currently available.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57982\" src=\"\/wp-content\/uploads\/2023\/08\/bash-script.png\" alt=\"Bash scripts\" width=\"600\" height=\"180\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/bash-script.png 979w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/bash-script-300x90.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/bash-script-768x231.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/bash-script-624x187.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>Let's take the Windows update policy as an example. The next step is to select the computers to apply the action to. The following options are available:<\/p>\n<ul>\n<li>Apply to all computers<\/li>\n<li>Apply to all computers in selected companies<\/li>\n<li>Apply to selected computers only<\/li>\n<\/ul>\n<p>There are also two additional options: to exclude computers or to apply to computers with the following tags only.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59307 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/group-actions-how-to-apply-1024x818.png\" alt=\"MSP360 RMM Group Actions\" width=\"625\" height=\"499\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/group-actions-how-to-apply-1024x818.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/group-actions-how-to-apply-300x240.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/group-actions-how-to-apply-768x613.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/group-actions-how-to-apply-624x498.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/group-actions-how-to-apply.png 1322w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>Once you have selected the action and computers\/companies to apply the action to, you can configure the action. Depending on the action you selected in the first step, a menu with a certain set of settings will open.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57983 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/configure-action-1024x825.png\" alt=\"Configure an action\" width=\"625\" height=\"504\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/configure-action-1024x825.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/configure-action-300x242.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/configure-action-768x619.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/configure-action-624x503.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/configure-action.png 1296w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>For example, you can select update levels, their categories, and more.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57987\" src=\"\/wp-content\/uploads\/2023\/08\/select-categories.png\" alt=\"Select categories\" width=\"600\" height=\"755\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-categories.png 725w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-categories-238x300.png 238w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/select-categories-624x785.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>In the next step, choose whether you want to run the action once or set a schedule for it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57985 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/schedule-1024x816.png\" alt=\"Schedule\" width=\"625\" height=\"498\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/schedule-1024x816.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/schedule-300x239.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/schedule-768x612.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/schedule-624x497.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/schedule.png 1315w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>If you select the Once option, the actions will run on all computers that are currently online. On other computers, the action will be performed as soon as they are online.<\/p>\n<p>In the next step check the parameters of the task you have set and click create.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57988 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/summary-1024x816.png\" alt=\"Summary\" width=\"625\" height=\"498\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/summary-1024x816.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/summary-300x239.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/summary-768x612.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/summary-624x497.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/summary.png 1315w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>The last step is two-factor authentication. As soon as you enter the code, an action will be created.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-57980\" src=\"\/wp-content\/uploads\/2023\/08\/2fa-to-confirm-group-action.png\" alt=\"2fa to confirm group action\" width=\"600\" height=\"392\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/2fa-to-confirm-group-action.png 765w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/2fa-to-confirm-group-action-300x196.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/2fa-to-confirm-group-action-624x408.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>You can check the status of all scheduled tasks on the <strong>Group Action Tasks<\/strong> page and edit them if necessary.<\/p>\n<h2>Configuration of Global\/Company Agent Options<\/h2>\n<p>You can configure global and company-specific agent options. This allows you to fine-tune how RMM works for different companies.<\/p>\n<p>The global level settings that apply to all companies that don't have custom settings are located on the<strong> Global Agent Options<\/strong> page, <strong>Settings<\/strong> tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-55921 aligncenter\" src=\"\/wp-content\/uploads\/2021\/06\/global-options.png\" alt=\"Global options\" width=\"800\" height=\"210\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/global-options.png 1655w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/global-options-300x79.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/global-options-1024x269.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/global-options-768x202.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/global-options-1536x404.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/global-options-624x164.png 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>You can find company-level settings by clicking on the required company on the <strong>Companies<\/strong>\u00a0page, <strong>Organization<\/strong> tab.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55920\" src=\"\/wp-content\/uploads\/2021\/06\/company-level-options.png\" alt=\"Company-level options\" width=\"800\" height=\"304\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options.png 2140w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options-300x114.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options-1024x390.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options-768x292.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options-1536x584.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options-2048x779.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/company-level-options-624x237.png 624w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<h2><\/h2>\n<h2>Tagging<\/h2>\n<p>Tagging is a new feature that simplifies the process of grouping and managing computers. With this feature, you can categorize devices based on factors like location or computer type by adding relevant tags or selecting from existing ones. Once you tag your devices, you can apply <strong>Group Action Tasks<\/strong> to computers with the specified tag and filter alerts in the <strong>Alert History<\/strong> using these tags. This makes managing and organizing your computers effortless.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56857 size-large\" src=\"\/wp-content\/uploads\/2023\/12\/Tagging-1-1024x534.png\" alt=\"Tagging\" width=\"625\" height=\"326\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/Tagging-1-1024x534.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/Tagging-1-300x157.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/Tagging-1-768x401.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/Tagging-1-624x326.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/Tagging-1.png 1495w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56858 size-large\" src=\"\/wp-content\/uploads\/2023\/12\/tagging-2-1024x352.png\" alt=\"Tagging\" width=\"625\" height=\"215\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/tagging-2-1024x352.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/tagging-2-300x103.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/tagging-2-768x264.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/tagging-2-624x214.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/12\/tagging-2.png 1462w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<h2>Create a New RMM Alert Profile<\/h2>\n<p>To create a new RMM Alert Profile, open the Management Console &gt; RMM &gt; Alert Profiles, and then click + to start.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59315 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/create-new-alert-profile-1024x416.png\" alt=\"Create new alert profile\" width=\"625\" height=\"254\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/create-new-alert-profile-1024x416.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/create-new-alert-profile-300x122.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/create-new-alert-profile-768x312.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/create-new-alert-profile-624x253.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/create-new-alert-profile.png 1323w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p><strong>Step 1: Profile Settings<\/strong><\/p>\n<p>First, rename the profile if needed. Then, select the scope for the alert profile:<\/p>\n<ul>\n<li><strong>All companies:<\/strong> Create a global RMM alert profile or a global profile + tags (requires ALL Companies permission). This profile is recommended as the default for newly added computers or companies.<\/li>\n<li><strong>All computers in selected companies:<\/strong> Create a company-level RMM alert profile or a company-level RMM alert profile + tags (requires permission to manage selected companies).<\/li>\n<li><strong>Selected computers only:<\/strong> Create a computer-level profile. The computer-level alert profile takes priority over all other profiles.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59309 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/step-1-rmm-alert-profile-1024x816.png\" alt=\"RMM alert profile - step 1\" width=\"625\" height=\"498\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-alert-profile-1024x816.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-alert-profile-300x239.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-alert-profile-768x612.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-alert-profile-624x497.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-alert-profile.png 1318w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>After defining the scope, configure alerts. You can either copy the alert configuration from global settings, a specific company, or a particular computer, or create a completely new customized configuration.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59310 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/step-1-rmm-selected-alerts-1024x817.png\" alt=\"RMM alert profile - step 1 - alerts\" width=\"625\" height=\"499\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-selected-alerts-1024x817.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-selected-alerts-300x239.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-selected-alerts-768x612.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-selected-alerts-624x498.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-1-rmm-selected-alerts.png 1328w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>MSP360 RMM supports the following alert types: CPU and memory usage, disk space utilization, Windows updates, antivirus issues, incorrect system time, lost server connection, S.M.A.R.T. issues, critical CPU temperature, and software\/hardware changes.<\/p>\n<p>Note: Not all alerts are available for macOS and Linux devices; some are specific to Windows computers.<\/p>\n<p><strong>Step 2: Configure Settings<\/strong><\/p>\n<p>If the Customize Profile option was selected in the previous step, configure settings for all selected alerts.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59311 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-alert-settings-1024x810.png\" alt=\"RMM alert profile - step 2 - alert settings\" width=\"625\" height=\"494\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-alert-settings-1024x810.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-alert-settings-300x237.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-alert-settings-768x608.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-alert-settings-624x494.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-alert-settings.png 1326w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p><strong>Step 3: Configure Post-Actions<\/strong><\/p>\n<p>Configure the post-actions triggered by RMM alerts. There are two options: Global options for all alerts and Custom options per alert. The Global options are selected by default.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-59312 size-large\" src=\"\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-options-1024x816.png\" alt=\"RMM alert profile - step 3 - options\" width=\"625\" height=\"498\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-options-1024x816.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-options-300x239.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-options-768x612.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-options-624x497.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2023\/08\/step-3-rmm-alert-profile-options.png 1328w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>Previously, the product could only detect and report issues. With the new version, you can now implement a resolution scenario by taking action upon an alert. The execution of a script from the <a href=\"https:\/\/www.msp360.com\/script-library\/\">Script Library<\/a> is the first remediation post-action supported, offering a proactive approach to incident management. Available Post-Actions:<\/p>\n<ul>\n<li>Email notifications: Get instant updates when alerts are triggered.<\/li>\n<li>Push notifications: Stay informed with real-time notifications sent directly to your devices.<\/li>\n<li>Ticket creation: Automatically create tickets in ConnectWise, ensuring incidents are tracked and resolved systematically.<\/li>\n<li>Script execution (New): Execute custom environment-specific scripts automatically in response to specific alerts.<\/li>\n<\/ul>\n<p><strong>Step 4: Summary<\/strong><br \/>\nCheck the RMM Alert profile summary. If everything looks correct, click Create<\/p>\n<h2>Custom Alerts for a Specified List of Devices<\/h2>\n<p>You can now set custom alerts by selecting devices based on specified parameters such as tag, OS, ID, installed products, and more. Simply filter the devices according to the desired criteria, then click <strong>Set RMM<\/strong> Alerts. A window will appear where you can either copy the alert configuration from global settings, a specific company, or a particular computer, or create a completely new customized configuration.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-58477 aligncenter\" src=\"\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts.png\" alt=\"Set RMM alerts\" width=\"2702\" height=\"1472\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts.png 2702w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts-300x163.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts-1024x558.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts-768x418.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts-1536x837.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts-2048x1116.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/09\/Set-RMM-alerts-624x340.png 624w\" sizes=\"auto, (max-width: 2702px) 100vw, 2702px\" \/><\/p>\n<h2>Ticket Creation in ConnectWise<\/h2>\n<p>RMM alerts can trigger ticket creation in ConnectWise \u2013 just define types of alerts (such as CPU usage) for ticket creation, and that\u2019s it. Additionally, if the issue has resolved itself, the status of the previously created ticket will be updated. For example, if a CPU temperature falls below the configured threshold, the system will automatically update the ticket with a notice that the alert has been resolved.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-58427 aligncenter\" src=\"\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise.png\" alt=\"1_Ticket Creation in ConnectWise\" width=\"1548\" height=\"1152\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise.png 1548w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise-300x223.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise-1024x762.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise-768x572.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise-1536x1143.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2024\/08\/1_Ticket-Creation-in-ConnectWise-624x464.png 624w\" sizes=\"auto, (max-width: 1548px) 100vw, 1548px\" \/><\/p>\n<h2>Reporting<\/h2>\n<p>With <strong>Scheduled reports<\/strong> on the <strong>Reporting<\/strong> tab, you can configure and schedule automated reports to be distributed to specified email addresses. Each report can be exported in CSV format as well. Currently, the following reports are available:<\/p>\n<h3>Computer inventory report<\/h3>\n<p>The computer inventory report makes it possible to take inventory of the computers of the selected company and represent this information in HTML and CSV formats for further processing. It provides such information as platform type, computer manufacturer, processor and memory information, operating system, language settings, and time zone.<\/p>\n<h3>Software inventory report<\/h3>\n<p>The software inventory report enables you to collect information about all the software installed on the specified computers and get it in a structured way, in either HTML or CSV format.<\/p>\n<h3>Software details report<\/h3>\n<p>The software details report contains a detailed list of the software installed on the computers of the selected company.<\/p>\n<h3>Available\/installed Windows updates reports<\/h3>\n<p>In the latest release, we've added two new reports that provide information about both available and installed Windows updates.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-55194\" src=\"\/wp-content\/uploads\/2021\/06\/scheduled-reports-new.png\" alt=\"scheduled reports \" width=\"600\" height=\"488\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/scheduled-reports-new.png 902w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/scheduled-reports-new-300x244.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/scheduled-reports-new-768x625.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/06\/scheduled-reports-new-624x508.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s it. If you have any questions regarding the MSP360 Remote Monitoring and Management service, <a href=\"https:\/\/www.msp360.com\/contact\/?category=sales\">feel free to contact our pre-sales team<\/a>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this guide, we overview the MSP360 RMM solution.<\/p>\n","protected":false},"author":2,"featured_media":51357,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[997,878,931],"tags":[982],"class_list":["post-51336","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-msp360-rmm","category-msp-university","category-msp360-product-guides","tag-getting-started-with-msp360-remote-monitoring-and-management"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/51336","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=51336"}],"version-history":[{"count":51,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/51336\/revisions"}],"predecessor-version":[{"id":61943,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/51336\/revisions\/61943"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/51357"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=51336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=51336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=51336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}