{"id":50547,"date":"2021-04-15T18:38:54","date_gmt":"2021-04-15T14:38:54","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=50547"},"modified":"2025-06-24T17:56:22","modified_gmt":"2025-06-24T13:56:22","slug":"how-msp360-managed-remote-desktop-helps-your-client-support-tasks","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/how-msp360-managed-remote-desktop-helps-your-client-support-tasks\/","title":{"rendered":"How MSP360 Managed Connect Can Help You with Client-Support Tasks"},"content":{"rendered":"

MSP360 Managed Connect<\/a> (formerly Remote Desktop) is an easy-to-use remote assistance software tool for securely accessing and controlling desktops and servers.<\/p>\n

With it, you can easily connect to your clients\u2019 endpoints and provide support to them the moment help is needed.<\/p>\n

\"\"<\/a><\/p>\n

Here\u2019s how you can do it:<\/p>\n

    \n
  1. Sign in to the <\/span>MSP360 web console<\/span><\/a> and go to the <\/span>Computers <\/b>tab.<\/span><\/li>\n<\/ol>\n

    If you haven\u2019t used the MSP360 Managed Connect before, read this article<\/a> to learn how to start.<\/p><\/blockquote>\n

    2. Then choose the required machine and connect to it by clicking the Connect icon.<\/span><\/p>\n

    \"\"<\/p>\n

    3. Now you are connected to your end user\u2019s computer and can perform the actions required to help them, including:<\/p>\n

    a. System administration (maintain computers and servers in a timely manner)
    \nb. File transfer, text, and voice chat (you can send a setup file to your end user\u2019s machine, or ask them to explain an issue via chat or voice communication in the software)<\/p>\n

    \"File<\/p>\n

    \"Chat\"
    \nc. Monitoring remote sessions (overview the remote session activity of your team to increase productivity)<\/p>\n

    \"statistics\"
    \nd. And even more.<\/p>\n

    Also, MSP360 Managed Connect supports the unattended access feature by default, meaning that you can provide unattended support<\/a> and don\u2019t need the customer to sit in front of the computer while you are connecting to it.<\/p>\n

    That\u2019s it. Now you know how to remotely manage your clients\u2019 machines and easily resolve issues in minutes with MSP360 Managed Connect.<\/p>\n","protected":false},"excerpt":{"rendered":"

    MSP360 Managed Connect (formerly Remote Desktop) is an easy-to-use remote assistance software tool for securely accessing and controlling desktops and servers.<\/p>\n","protected":false},"author":53,"featured_media":50568,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[878,931],"tags":[1012],"class_list":["post-50547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-msp-university","category-msp360-product-guides","tag-getting-started-with-msp360-connect-managed-console"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/50547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/53"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=50547"}],"version-history":[{"count":26,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/50547\/revisions"}],"predecessor-version":[{"id":58193,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/50547\/revisions\/58193"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/50568"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=50547"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=50547"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=50547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}