{"id":46657,"date":"2018-08-14T18:47:19","date_gmt":"2018-08-14T14:47:19","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=46657"},"modified":"2025-06-24T17:55:40","modified_gmt":"2025-06-24T13:55:40","slug":"managed-remote-desktop-advanced-use-cases","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/managed-remote-desktop-advanced-use-cases\/","title":{"rendered":"MSP360 Managed Connect (Formerly Remote Desktop) Advanced Use Cases"},"content":{"rendered":"

In MSPs\u2019 daily work, some cases might seem fast to resolve but others require additional attention, although they are quite ordinary. Almost everyone faces them with at least one of their clients. In this guide, we\u2019re going to describe several situations that are very common in our business and cover solving the associated issues with the help of MSP360 Managed Connect<\/a>. We\u2019ll also show you some advanced features of the solution.<\/p>\n

Teamwork on a Single Issue<\/h2>\n

Use Case<\/h3>\n

Your user has an issue with an app and calls for help. One of your administrators connects remotely and tries to resolve the issue. However they realize that they can\u2019t manage it and they need assistance.<\/p>\n

Solution<\/h3>\n

MSP360 Managed Connect supports multi-user sessions, meaning that several admins can access one remote session simultaneously. If a junior administrator can\u2019t handle a problem, it\u2019s possible to call a more experienced colleague who will be able to check what\u2019s happening and either give advice or do the job themselves, depending on its complexity.
\nIn this case, the senior administrator receives a message or a call, enters the web console, finds the computer on which the junior encountered the issue, and connects.<\/p>\n

Keep in mind that multi-user sessions work only with attended access, which means that you need to select Join an active Windows session<\/strong> when connecting to the computer, and then enter that computer\u2019s PIN.<\/p><\/blockquote>\n

After successful connection, you\u2019ll see a control admin panel. Click on the icon next to the microphone, and a window will pop up, showing the connected admins and their roles. The \u201ceye\u201d icon indicates view mode; the pencil means full control. To pass control to another admin, hit the \u201ceye\u201d icon next to the name of their computer.<\/p>\n

\"eye<\/p>\n

In this way, MSP360 Managed Connect provides your team with the opportunity to work together on the same issue without the need to interrupt a session or use any third-party tools to communicate. This makes their job easier, and helps users to have their issues solved faster.<\/p>\n

Bulk Installation<\/h2>\n

Use Case<\/h3>\n

You need to set up remote access to dozens of new machines. Manual installation might take too long.<\/p>\n

Solution<\/h3>\n

Managed Connect has the option for bulk installation within a single company. You\u2019ll just need to get a configured build to customize configuration settings and then utilize the Group Policy<\/strong> feature or an RMM solution<\/a>.<\/p>\n

Create a build with a token for the new company as usual: Downloads \/ Connect to \/ Remote Computer Installation<\/strong>. After setting up all the options, you\u2019ll get a link to download this build, or command line keys to use in the deployment process. Please note: if you rename the URL or keys, they won\u2019t work.<\/p>\n

\"Bulk<\/p>\n

The next step depends on which method you prefer: manual installation, the Group Policy feature, or an RMM solution.<\/p>\n