{"id":46508,"date":"2018-08-14T17:35:32","date_gmt":"2018-08-14T13:35:32","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=46508"},"modified":"2025-06-24T17:54:43","modified_gmt":"2025-06-24T13:54:43","slug":"managed-remote-desktop-essential-features","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/managed-remote-desktop-essential-features\/","title":{"rendered":"MSP360 Managed Connect (Formerly Remote Desktop) Essential Features"},"content":{"rendered":"<p><a href=\"https:\/\/www.msp360.com\/connect-managed\/\">MSP360 Managed Connect<\/a> is a remote access solution with various features that make your remote working processes easier while providing a high degree of safety. With this, you can get access to any services on your customer\u2019s computer, chat or talk with a user to fully understand an issue, and send or receive files.<!--more--><\/p>\n<p>In this guide, you will learn how to use MSP360 Managed Connect features.<\/p>\n<blockquote><p>Below we will describe the full functionality, which is now only available for connection through the desktop application. <a href=\"https:\/\/www.msp360.com\/solutions\/web-based-remote-access\/\">Web-based remote connections<\/a> have some limitations.<\/p><\/blockquote>\n<h2>In-session Panels Overview<\/h2>\n<p>You\u2019ll see two panels after connection.<\/p>\n<p>The admin panel is shown at the top and has the following options (from left to right):<\/p>\n<ul>\n<li>Hide panel (\u201cpin\u201d icon)<\/li>\n<li>Menu<\/li>\n<li>Chat<\/li>\n<li>Select active monitor<\/li>\n<li>Incoming sound<\/li>\n<li>Microphone<\/li>\n<li>Full-screen view<\/li>\n<li>Image quality adjustment<\/li>\n<li>File transfer<\/li>\n<li>Disconnect from the remote computer<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56598 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/1-admin-panel.png\" alt=\"Admin panel\" width=\"812\" height=\"99\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/1-admin-panel.png 812w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/1-admin-panel-300x37.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/1-admin-panel-768x94.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/1-admin-panel-624x76.png 624w\" sizes=\"auto, (max-width: 812px) 100vw, 812px\" \/><\/p>\n<p>Click the <strong>Menu<\/strong> button to view a list of the other available features. Here, you\u2019ll find session recording, black screen, diagnostics, and more.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56599 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/2-admin-panel-with-menu-1.png\" alt=\"Admin menu\" width=\"845\" height=\"832\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/2-admin-panel-with-menu-1.png 845w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/2-admin-panel-with-menu-1-300x295.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/2-admin-panel-with-menu-1-768x756.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/2-admin-panel-with-menu-1-624x614.png 624w\" sizes=\"auto, (max-width: 845px) 100vw, 845px\" \/><\/p>\n<p>The remote user panel is located below and includes the following options:<\/p>\n<ul>\n<li>Always show on top (\u201cpin\u201d icon)<\/li>\n<li>Menu<\/li>\n<li>Chat<\/li>\n<li>Incoming sound<\/li>\n<li>Microphone<\/li>\n<li>Manage outgoing connections<\/li>\n<li>Disconnect<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56600 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/3-remote-user-panel-.png\" alt=\"Remote user panel\" width=\"607\" height=\"131\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/3-remote-user-panel-.png 607w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/3-remote-user-panel--300x65.png 300w\" sizes=\"auto, (max-width: 607px) 100vw, 607px\" \/><\/p>\n<p>From the remote user menu, you can start a chat with a partner, record the session, check options, and more.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56601 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/4-remote-user-panel-with-menu.png\" alt=\"Remote user menu\" width=\"1149\" height=\"745\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-remote-user-panel-with-menu.png 1149w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-remote-user-panel-with-menu-300x195.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-remote-user-panel-with-menu-1024x664.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-remote-user-panel-with-menu-768x498.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-remote-user-panel-with-menu-624x405.png 624w\" sizes=\"auto, (max-width: 1149px) 100vw, 1149px\" \/><\/p>\n<h2>Statistics<\/h2>\n<p>Usage statistics helps you keep track of all your connections and their duration. For example, if you want to calculate your expenses, you can always check how many hours were spent on resolving an issue.<\/p>\n<p>Go to the web console, <strong>Reporting<\/strong> tab, and click on <strong>Connect Statistics<\/strong>. Here, you can see:<\/p>\n<ul>\n<li>The admin responsible for the remote session<\/li>\n<li>Company name<\/li>\n<li>Target computer<\/li>\n<li>Start time of the session<\/li>\n<li>Session duration<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56602 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/statistics-1.png\" alt=\"Statistics\" width=\"1961\" height=\"685\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/statistics-1.png 1961w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/statistics-1-300x105.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/statistics-1-1024x358.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/statistics-1-768x268.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/statistics-1-1536x537.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/statistics-1-624x218.png 624w\" sizes=\"auto, (max-width: 1961px) 100vw, 1961px\" \/><\/p>\n<h2>Feature Set<\/h2>\n<p>MSP360 Managed Connect contains a lot of valuable features for productive remote work. Let\u2019s take a closer look at the basic ones, which can significantly improve the productivity of your remote sessions:<\/p>\n<p><strong>Chat<\/strong><\/p>\n<p>Whether collaborating with your teammates or providing IT support, chat is a great way to communicate during a session and discuss issues in real time.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56609\" src=\"\/wp-content\/uploads\/2018\/08\/1-Chat.jpg\" alt=\"Chat\" width=\"300\" height=\"375\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/1-Chat.jpg 468w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/1-Chat-240x300.jpg 240w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>File Transfer<\/strong><\/p>\n<p>Transfer files between your device and remote devices. Just find File transfer on the admin panel and open it.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56608 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/2-File-transfer.png\" alt=\"File transfer\" width=\"570\" height=\"120\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/2-File-transfer.png 570w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/2-File-transfer-300x63.png 300w\" sizes=\"auto, (max-width: 570px) 100vw, 570px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56607 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/3-File-transfer-2.png\" alt=\"File transfer\" width=\"644\" height=\"387\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/3-File-transfer-2.png 644w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/3-File-transfer-2-300x180.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/3-File-transfer-2-624x375.png 624w\" sizes=\"auto, (max-width: 644px) 100vw, 644px\" \/><\/p>\n<p><strong>Session Recording<\/strong><\/p>\n<p>You can record your remote sessions and then share the recording or play it via the built-in Connect Recorded Session Player.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-56606\" src=\"\/wp-content\/uploads\/2018\/08\/4-Session-recording.png\" alt=\"Session recording\" width=\"661\" height=\"58\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-Session-recording.png 661w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-Session-recording-300x26.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/4-Session-recording-624x55.png 624w\" sizes=\"auto, (max-width: 661px) 100vw, 661px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56605 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/5-Session-recording-2.png\" alt=\"Session recording in menu\" width=\"248\" height=\"396\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/5-Session-recording-2.png 248w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/5-Session-recording-2-188x300.png 188w\" sizes=\"auto, (max-width: 248px) 100vw, 248px\" \/><\/p>\n<p><strong>Black Screen and Remote Input<\/strong><\/p>\n<p>With the black-screen feature, you can temporarily turn the remote user\u2019s screen black to hide your actions on their computer. The black-screen feature is enabled by default for unattended connections.<\/p>\n<p>You can also temporarily block the remote user\u2019s keyboard and mouse input to prevent any action by them while you are resolving an issue.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56604 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/6-Black-screen-1-1.png\" alt=\"Black screen\" width=\"428\" height=\"546\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/6-Black-screen-1-1.png 428w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/6-Black-screen-1-1-235x300.png 235w\" sizes=\"auto, (max-width: 428px) 100vw, 428px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56603 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/7-black-screen-2.png\" alt=\"Black screen\" width=\"413\" height=\"198\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/7-black-screen-2.png 413w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/7-black-screen-2-300x144.png 300w\" sizes=\"auto, (max-width: 413px) 100vw, 413px\" \/><\/p>\n<h2>Conclusion<\/h2>\n<p><a href=\"https:\/\/www.msp360.com\/connect-managed\/\">MSP360 Managed Connect<\/a> is a multifunctional solution that can help you in managing most of your users\u2019 IT issues. It is easy to use, stable, fast, and safe; with the options of file transfer, talking, and recording a session, you won\u2019t need any additional software. MSP360 Managed Connect is a complex solution that can address any problem that doesn\u2019t require you to be at the user\u2019s office in person.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MSP360 Managed Connect is a remote access solution with various features that make your remote working processes easier while providing a high degree of safety. With this, you can get access to any services on your customer\u2019s computer, chat or talk with a user to fully understand an issue, and send or receive files.<\/p>\n","protected":false},"author":89,"featured_media":53719,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[878,931],"tags":[1012],"class_list":["post-46508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-msp-university","category-msp360-product-guides","tag-getting-started-with-msp360-connect-managed-console"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/46508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/89"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=46508"}],"version-history":[{"count":9,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/46508\/revisions"}],"predecessor-version":[{"id":56611,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/46508\/revisions\/56611"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/53719"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=46508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=46508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=46508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}