<\/p>\n
Read this article to discover how to set up backup and restore notification parameters for all the companies and users you support, create custom options for some of them if needed, send alerts to particular users, and adjust the emails to make them even more useful. Log into your MSP360 Managed Backup solution and follow the instructions below.<\/p>\n In the MSP360 Managed Backup web console, find the Settings<\/b> tab and click Notifications<\/b>. Here, you can set up parameters for all the companies and users you support at once. There are options to choose from:<\/p>\n By default, the solution notifies the provider (you) when any plan finishes successfully or fails. Change the options if you want to know, for instance, about possible mistakes that don\u2019t have a serious effect on the plan or, alternatively, you want to send success notifications. You can also add additional emails besides the existing one (like your admin\u2019s email), so that notifications will be sent there as well.<\/p>\n Bear in mind that, if you haven\u2019t enabled the Allow users to receive notification emails<\/b> option, but have enabled notifications at the Company or User level, the users won\u2019t receive notifications.\u00a0<\/b><\/p><\/blockquote>\n When you have specified all your preferences, click Save Changes<\/b>.<\/p>\n Aside from Global Options, MSP360 Managed Backup allows you to set up granular backup and recovery plan notifications at a Company level. This might be useful for new clients when you\u2019re still not sure that the processes are running smoothly, or for those who have tended to fail a lot and now you want to keep an eye on them. To set up individual notifications for these companies, go to the Organization<\/b> tab and click Companies<\/b>.<\/p>\n In this section, you can see a list of all the companies you work within your software. Click Edit <\/b>next to the company you want to set up custom options for.<\/p>\n A new window will appear.<\/p>\n There are two notification options (below the company name): backup and restore. They are equally customizable, so we\u2019ll show how to deal with one of them, since the other works in the same way.<\/p>\n Click Backup Notifications<\/b>. You can\u2019t modify the global options from here, so switch to Custom Options<\/b>. Set up the notifications you need in a similar way to how you did it before in the global preferences: click checkboxes and add emails. Options for single users are not available here; we\u2019ll write about them below.<\/p>\n After you finish the customization, click Save<\/b>.<\/p>\n Even when the companies you work with are fully outsourcing their IT tasks, there are still people who might want to know how things are going. They might be responsible for this or just curious. MSP360 Managed Backup offers a solution for this: you can set up notifications for these people, so as to keep them informed. This can be done in the Organization <\/b>\/ Users <\/b>section.<\/p>\n As before, click Edit<\/b> on the right side of the screen \u2013 for the user who wants to be notified.<\/p>\n In the user\u2019s personal info, fill in the field Notification emails<\/b>. Hit Save<\/b>.<\/p>\n By default, the notification emails contain only the necessary data \u2013 the name of your product and the type of plan that has been completed. You can add information according to your requirements. Sometimes, not only do you need to know that the plan has been completed, but you might also want to see the name of the plan, whose computer it is, and what company it belongs to. MSP360 Managed Backup allows you to modify the emails, making them more informative. Additionally, there\u2019s an opportunity to change the appearance and content of the emails that users get from you as a provider.<\/p>\n To modify the emails, choose the Plan Report Settings<\/b> option from the Reporting<\/b> tab.<\/p>\n By default, the plan report email contains only the name of your company and the type of plan. You can modify the email subject and signature, adding text with variables that are listed to the right.<\/p>\n Click Save Changes<\/b> when you\u2019re done.<\/p>\n To further customize your emails, proceed to the Email Customization<\/b> of the Reporting <\/b>tab.<\/p>\n Here, you can modify the code of your emails to control their appearance and contents.<\/p>\n For every email, there is a list of variables located on the right side of your screen. Each variable has a short explanation. Once you\u2019ve changed an email\u2019s code, click Show Preview<\/b> to make sure the letter will look right, and send a test email to yourself. If you don\u2019t like the result, continue modifying the code or hit the Back To Default<\/b> button. If all is good, click Save<\/b>.<\/p>\n When you support more than one computer, managing notifications is a must. They allow you to keep everything under control. With MSP360 Managed Backup\u2019s advanced customization features, you can be sure you won\u2019t miss anything important.<\/p>\n","protected":false},"excerpt":{"rendered":" When you create a backup or a restore plan, you need to know whether everything goes well. If not, you might want to learn about this immediately, so as to make the necessary corrections. That\u2019s where notifications matter. MSP360 Managed Backup allows you not only to create various notifications and reports but also to customize […]<\/p>\n","protected":false},"author":89,"featured_media":45660,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[878,931],"tags":[949],"class_list":["post-45639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-msp-university","category-msp360-product-guides","tag-notifications-and-reporting-in-msp360-managed-backup-service"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/45639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/89"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=45639"}],"version-history":[{"count":4,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/45639\/revisions"}],"predecessor-version":[{"id":58351,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/45639\/revisions\/58351"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/45660"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=45639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=45639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=45639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/Group-115.png\")
<\/a><\/p>\nConfiguring Global Options for Backup and Restore Notifications<\/h2>\n
![\"CTA\"](\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/3fa560b5-1fa5-4465-b1b9-1bd53e21d2aa.png\")
<\/a><\/span><\/span><\/div>\n\n
![\"Configuring](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image11.png\")
<\/p>\nSetting up Custom Options for Companies<\/h2>\n
![\"Setting](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image10.png\")
<\/p>\n![\"Customizing](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image4-1.png\")
<\/p>\n![\"Notification](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image2-1.png\")
<\/p>\n![\"Custom](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image7.png\")
<\/p>\nAdding Notifications for Users Individually<\/h2>\n
![\"Adding](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image3-1.png\")
<\/p>\n![\"User](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image12.png\")
<\/p>\n![\"Setting](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image6.png\")
<\/p>\nCustomizing the Emails: Adding More Data<\/h2>\n
Plan Report Settings<\/h3>\n
![\"Finding](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image5-1.png\")
<\/p>\n![\"Customizing](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image9.png\")
<\/p>\n\n
Email Customization<\/h3>\n
![\"Sorting](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image8.png\")
<\/p>\n\n
![\"Customizing](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2020\/11\/image1-1.png\")
<\/p>\nConclusion<\/h2>\n