{"id":44239,"date":"2023-04-21T13:30:27","date_gmt":"2023-04-21T09:30:27","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=44239"},"modified":"2024-01-23T19:35:53","modified_gmt":"2024-01-23T15:35:53","slug":"remote-monitoring-and-management-in-msp360-managed-backup-service","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/remote-monitoring-and-management-in-msp360-managed-backup-service\/","title":{"rendered":"Remote Monitoring and Management in MSP360 Managed Backup"},"content":{"rendered":"<p>In the <a href=\"https:\/\/www.msp360.com\/managed-backup\/\">MSP360 Managed Backup<\/a>, you can manage all aspects of backup and recovery plans from a single pane of glass. In this guide, we will overview the <a href=\"https:\/\/www.msp360.com\/solutions\/remote-device-management\/\">MSP360 Remote Management functionality.<\/a> <!--more--><\/p>\n<p><a href=\"https:\/\/youtu.be\/HaY2gnu8aio\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-51094\" src=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/Group-84.png\" alt=\"\" width=\"568\" height=\"348\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/Group-84.png 568w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/Group-84-300x184.png 300w\" sizes=\"auto, (max-width: 568px) 100vw, 568px\" \/><\/a><\/p>\n<h2>Remote Management (Computers tab)<\/h2>\n<p>The Computers tab is the heart of the MSP360 web console. Here you can see all the computers under your management, check machine status, check the status of your existing <a href=\"https:\/\/www.msp360.com\/resources\/blog\/data-backup-plan\/\">backup plans<\/a>, modify or delete them, set up new ones, perform bulk actions on multiple devices, track computer performance, connect to devices remotely, and more. Basically, the Computers tab allows you to manage all aspects of your IT infrastructure within a single dashboard.<\/p>\n<p>There are three ways to open the backup and recovery plan slide-in:<\/p>\n<ul>\n<li>Click the name of the endpoint;<\/li>\n<li>Click on the backup status bar or the cloud icon near it;<\/li>\n<li>Click on the three dots and then on \u201cShow plans\u201d.<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-56787 size-full\" src=\"\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab.png\" alt=\"\" width=\"2135\" height=\"651\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab.png 2135w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab-300x91.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab-1024x312.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab-768x234.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab-1536x468.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab-2048x624.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/remote-management-computers-tab-624x190.png 624w\" sizes=\"auto, (max-width: 2135px) 100vw, 2135px\" \/><\/p>\n<p>In the displayed slide-in, you can create a backup or recovery plan, or perform a consistency check. You can also start, stop, edit or delete any backup or recovery plan.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-56788 size-large aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/backup-show-plans-876x1024.png\" alt=\"\" width=\"625\" height=\"731\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/backup-show-plans-876x1024.png 876w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/backup-show-plans-257x300.png 257w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/backup-show-plans-768x898.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/backup-show-plans-624x729.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/backup-show-plans.png 888w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>You can also change the user for the given endpoint and change the edition of the software that is applied to the endpoint. Remember that if you change the user for the endpoint, you will then need to re-upload all backup data.<\/p>\n<div id=\"slidebox\"><a class=\"close\">\u00a0<\/a><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper hs-cta-deferred\" id=\"hs-cta-wrapper-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" data-portal=\"5442029\" data-id=\"f7c244c9-c01a-4afb-a727-4ca5d2aa9181\"><span class=\"hs-cta-node hs-cta-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" id=\"hs-cta-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5442029\/f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-f7c244c9-c01a-4afb-a727-4ca5d2aa9181\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/f7c244c9-c01a-4afb-a727-4ca5d2aa9181.png\" alt=\"CTA\"><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/div>\n<p>&nbsp;<\/p>\n<p>You can delete or hide a computer if you need by clicking the three dots.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56789 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/delete-or-hide.png\" alt=\"\" width=\"309\" height=\"495\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/delete-or-hide.png 309w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/delete-or-hide-187x300.png 187w\" sizes=\"auto, (max-width: 309px) 100vw, 309px\" \/><\/p>\n<p>You can see all hidden machines by clicking the \u201cGroup actions\u201d button in the upper-right corner of the screen.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56790 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/group-actions.png\" alt=\"\" width=\"344\" height=\"430\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/group-actions.png 344w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/group-actions-240x300.png 240w\" sizes=\"auto, (max-width: 344px) 100vw, 344px\" \/><\/p>\n<p>You can also force an update of any endpoint to the latest build of the MSP360 Backup software. Click the three dots in front of a required computer and then click \u201dForce Update\u201d.<\/p>\n<p>If you want to force-update all the endpoints you are managing, click the \u201cGroup Actions\u201d button, followed by the option \u201dForce Update for Computers\u201d.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56790 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/group-actions.png\" alt=\"\" width=\"344\" height=\"430\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/group-actions.png 344w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/group-actions-240x300.png 240w\" sizes=\"auto, (max-width: 344px) 100vw, 344px\" \/><\/p>\n<p>If you encounter any issues with a backup or recovery process and you want to contact our support team, the best way to do this is to click the three dots and then report a problem. There, you can specify where you want to send logs, either to MSP360 support or to a custom email address. In most cases, our support team will ask you for the logs to check the issue in depth, which is why we strongly recommend you to send the ticket with the logs and a description of the issue as the first point of contact with our support team.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56791 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/report-a-problem.png\" alt=\"\" width=\"311\" height=\"546\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/report-a-problem.png 311w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/report-a-problem-171x300.png 171w\" sizes=\"auto, (max-width: 311px) 100vw, 311px\" \/><\/p>\n<h2>Remote Access<\/h2>\n<p>MSP360 console has a built-in remote desktop solution called <a href=\"https:\/\/www.msp360.com\/connect-managed\/\">MSP360 Managed Connect<\/a>, which allows you to access clients' endpoints remotely. MSP360 Managed Connect has all the necessary features for efficient remote connections \u2013 file transfer, text and voice chat, session recording, multi-monitor support and more.<\/p>\n<p>An MSP360 Managed Connect license and remote access enabled in your settings are required. To allow remote access, you should first go to the Settings tab, Global agent options, Connect section and allow remote access.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-56792 aligncenter\" src=\"\/wp-content\/uploads\/2018\/08\/allow-remote-access.png\" alt=\"\" width=\"1352\" height=\"435\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/allow-remote-access.png 1352w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/allow-remote-access-300x97.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/allow-remote-access-1024x329.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/allow-remote-access-768x247.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/allow-remote-access-624x201.png 624w\" sizes=\"auto, (max-width: 1352px) 100vw, 1352px\" \/><\/p>\n<p>After that, click on the Connect icon next to the computer you want to connect to, and the connection will be established.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-56778\" src=\"\/wp-content\/uploads\/2021\/04\/Connect-panel.png\" alt=\"\" width=\"2149\" height=\"717\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel.png 2149w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel-300x100.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel-1024x342.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel-768x256.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel-1536x512.png 1536w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel-2048x683.png 2048w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2021\/04\/Connect-panel-624x208.png 624w\" sizes=\"auto, (max-width: 2149px) 100vw, 2149px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><span class=\"further-reading \">Further reading<\/span> <\/span><a href=\"https:\/\/www.msp360.com\/resources\/blog\/getting-started-with-msp360-connect-managed-console\/\"><span style=\"font-weight: 400;\">Getting Started with MSP360 Managed Connect<\/span><\/a><\/p>\n<h2>Remote Monitoring and Management (RMM)<\/h2>\n<p><span style=\"font-weight: 400;\">Next comes MSP360 RMM, with which you can monitor and manage devices remotely. Click on the diagram icon in the RMM section, and a slide-in will open.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56795\" src=\"\/wp-content\/uploads\/2018\/08\/rmm-info.png\" alt=\"\" width=\"625\" height=\"279\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/rmm-info.png 866w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/rmm-info-300x134.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/rmm-info-768x342.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/rmm-info-624x278.png 624w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56794 size-large\" src=\"\/wp-content\/uploads\/2018\/08\/general-tab-rmm-17-974x1024.png\" alt=\"\" width=\"625\" height=\"657\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/general-tab-rmm-17-974x1024.png 974w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/general-tab-rmm-17-285x300.png 285w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/general-tab-rmm-17-768x807.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/general-tab-rmm-17-624x656.png 624w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/general-tab-rmm-17.png 1002w\" sizes=\"auto, (max-width: 625px) 100vw, 625px\" \/><\/p>\n<p>With <a href=\"https:\/\/www.msp360.com\/rmm\/\">MSP360 RMM<\/a>, you can track device info and performance metrics (details of computers' hardware, operating system, CPU and memory usage, free disk space, etc.), run system updates, install\/uninstall apps, perform bulk actions on multiple devices, schedule tasks, execute PowerShell commands, manage antivirus, set up alerts, and more. An MSP360 RMM license is required to take advantage of RMM features.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-56793\" src=\"\/wp-content\/uploads\/2018\/08\/RMM-notifications.png\" alt=\"\" width=\"600\" height=\"627\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/RMM-notifications.png 852w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/RMM-notifications-287x300.png 287w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/RMM-notifications-768x802.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/RMM-notifications-624x652.png 624w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><span style=\"font-weight: 400;\"><span class=\"further-reading \">Further reading<\/span> <\/span><a href=\"https:\/\/www.msp360.com\/resources\/blog\/getting-started-with-msp360-remote-monitoring-and-management\/\"><span style=\"font-weight: 400;\">Getting Started with MSP360 RMM<\/span><\/a><\/p>\n<h2>Monitoring\/History<\/h2>\n<p>In the Monitoring\/History section, you can see the status of all backup and recovery plans and their schedules. To open the detailed results, you can click on the last run or last success, or click the gear button, followed by \u201cShow Last Plan\u201d.<\/p>\n<p>In the displayed slide-in, you can see the details of the given run. You can also click on the \u201cDetailed Report\u201d button to check all files that were or were not backed up.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-54678\" src=\"\/wp-content\/uploads\/2018\/08\/14-monitoring-history.png\" alt=\"14 monitoring history\" width=\"1283\" height=\"527\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/14-monitoring-history.png 1283w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/14-monitoring-history-300x123.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/14-monitoring-history-1024x421.png 1024w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/14-monitoring-history-768x315.png 768w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/14-monitoring-history-624x256.png 624w\" sizes=\"auto, (max-width: 1283px) 100vw, 1283px\" \/><\/p>\n<p>Click the \u201cHistory\u201d button in the upper-right corner of the slide-in to check the status of all backup and recovery plans for the specified user.<\/p>\n<h2>Restore to Cloud<\/h2>\n<p>MSP360 Managed Backup allows you to recover any image-based or virtual-machine backup as a cloud virtual machine in Amazon EC2 and Microsoft Azure VM.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-54679\" src=\"\/wp-content\/uploads\/2018\/08\/15-restore-to-cloud.png\" alt=\"15 restore to cloud\" width=\"644\" height=\"97\" srcset=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/15-restore-to-cloud.png 644w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/15-restore-to-cloud-300x45.png 300w, https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2018\/08\/15-restore-to-cloud-624x94.png 624w\" sizes=\"auto, (max-width: 644px) 100vw, 644px\" \/><\/p>\n<p>Note that to enable \u201cRestore to Cloud\u201d functionality, you should contact our support team.<\/p>\n<p>Learn more about this feature in our web help, in the Backup and Restore section.<\/p>\n<h2>EC2 Snapshot Management<\/h2>\n<p>The Amazon <a href=\"https:\/\/www.msp360.com\/resources\/blog\/backup-aws-ec2-instance\/\">EC2 snapshot<\/a> management feature allows you to perform a cloud-to-cloud backup of Amazon <a href=\"https:\/\/www.msp360.com\/resources\/blog\/ec2-instance-types\/\">EC2 instances<\/a> to Amazon S3.<\/p>\n<p>That\u2019s it. If you have any questions about MSP360 Managed Backup Remote Management, feel free to contact our pre-sales team.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the MSP360 Managed Backup, you can manage all aspects of backup and recovery plans from a single pane of glass. In this guide, we will overview the MSP360 Remote Management functionality.<\/p>\n","protected":false},"author":46,"featured_media":44436,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[878,931],"tags":[941],"class_list":["post-44239","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-msp-university","category-msp360-product-guides","tag-remote-monitoring-and-management-in-msp360-managed-backup-service"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/44239","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/46"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=44239"}],"version-history":[{"count":18,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/44239\/revisions"}],"predecessor-version":[{"id":57222,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/44239\/revisions\/57222"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/44436"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=44239"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=44239"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=44239"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}