You\u2019re Not Thinking in Terms of Recovery<\/h2>\n
Sure, backing up a server is a good thing. But what kind of disaster scenario<\/a> will that backup be viable for? Are you storing backups on-prem? If so, what happens if there\u2019s a loss of location or a loss of Internet connectivity? How are you going to recover your customer\u2019s operations then? I ask all these questions to get you thinking about the actual recovery these backups you\u2019re creating will be used for.<\/p>\n It\u2019s imperative that you consider the disaster scenario and work backward to the backups you create. It\u2019s like going on vacation; you plan to hit the beach in Cancun, so you work backward and pack a swimsuit and sunscreen. Recoverability is all about planning. And recovery planning requires that you start at the result and work toward the work necessary to make recovery a reality.<\/p>\n This is a ripple effect from you not thinking in recovery terms. Your backup offering should have some kind of definition of what services you\u2019ll provide should a loss occur. For some MSPs backup services are just that \u2013 creating backups with recovery occurring ad hoc for an hourly rate. The challenge here is backup and recovery go hand in hand. You obviously aren\u2019t going to make service level commitments, mostly because you don\u2019t know what the nature of the recovery need will be. But recovery efforts should be established with the customer, so they understand what they\u2019re really paying all this money for while their business is operational.<\/p>\n Perhaps it\u2019s limited experience or expertise in the world of disaster recovery that has you only dipping your toes in the proverbial backup water and limiting the scope of your service to just backup and restores. If this is you, it\u2019s time to be honest with yourself: you\u2019re not really preparing your customer to be recovery-ready; your real goal is to simply create backups in the hopes they\u2019re enough to restore whatever it is that\u2019s lost as part of a disruption event. There are plenty of backup software providers that want to partner with you to either educate you or even partner with you to help you recover. Don\u2019t stop with just backups; go the whole distance and make recovery your service objective.<\/p>\n In reality, you\u2019re not in the business of backups; you\u2019re in the recovery business. The backup-centric way of thinking has, fortunately, brought you to the point of offering backup services. But it\u2019s time to press on and set your sights on the real prize \u2013 recovery. Doing so will improve your offering and your execution, as well as the value and profitability of this service.<\/p>\n","protected":false},"excerpt":{"rendered":" To be successful and useful, backup service offerings need to consider recovery efforts and objectives well-before a disruptive event occurs. And yet, many MSPs don\u2019t focus on this end-goal.<\/p>\n","protected":false},"author":85,"featured_media":44411,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[886,889,878],"tags":[911],"class_list":["post-38496","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backup-and-dr-guides","category-msp-business-guides","category-msp-university","tag-3-ways-msps-make-mistakes-with-creating-backups"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38496","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=38496"}],"version-history":[{"count":1,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38496\/revisions"}],"predecessor-version":[{"id":56997,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38496\/revisions\/56997"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/44411"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=38496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=38496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=38496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n
![\"CTA\"](\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/3524be50-1fcc-4794-910f-d8e918a82cbd.png\")
<\/a><\/span><\/span>\n<\/div>\n![\"WP](\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2019\/12\/technical-guide-to-BaaS-icon-4.png\"){kind=icon}
<\/div>\n<\/div>\nYou Haven\u2019t Defined \u201cRecovery\u201d With Your Customer<\/h2>\n
Recovery Isn\u2019t Really Your Goal<\/h2>\n
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<\/a><\/span><\/span><\/div>\nRecovering from \u201cBackup Thinking\u201d<\/h2>\n