{"id":38448,"date":"2020-02-18T15:07:39","date_gmt":"2020-02-18T11:07:39","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=38448"},"modified":"2023-12-14T16:41:11","modified_gmt":"2023-12-14T12:41:11","slug":"3-reasons-msps-make-mistakes-managing-backups","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/3-reasons-msps-make-mistakes-managing-backups\/","title":{"rendered":"3 Reasons MSPs Make Mistakes Managing Backups"},"content":{"rendered":"

Recoverability depends on much more than just having a backup copy of your customer\u2019s data. If you aren\u2019t properly managing your backups, you may not have anything to recover.<\/p>\n

The offering of a backup service extends well-beyond just creating backups to ensure an ability to recover. If it were that simple, you could charge customers for literally a one-time task of configuring backup jobs and never having to do any more work \u2013 until a recovery event, that is.<\/p>\n

But the art of providing value to your customers within a backup service means that the service itself requires some degree of daily ensuring the customer\u2019s data, systems, and applications are protected. But MSPs<\/a> seem to fall short in a few ways when it comes to this degree of managing backups \u2013 and it may just come down to people, process, and technology:<\/p>\n

Limited People<\/h2>\n

Backups require that those responsible have the right expertise, experience, focus, and time necessary to ensure a customer\u2019s operations can be recovered via backup. The \u201climited\u201d here can be any of those aspects just mentioned \u2013 for example, an MSP with 3 techs may have one that\u2019s super-knowledgeable on backups, and the other two aren\u2019t. Or perhaps it\u2019s more along the lines of having a set of techs that understand how to set up the backup solution you employ, but don\u2019t know what to do should something go wrong with backups. If you\u2019re going to offer backup services, you need two or more of your staff to be well-versed in both the backup system and the systems being backed up.<\/p>\n

Not Enough Process<\/h2>\n

You might be thinking \u201cProcess? What Process? You set up the backup jobs and let them run!\u201d But the job of offering a backup service entails much more than just that. Documentation<\/a>, upgrades, training, client communication, and plenty more all need to be addressed and standardized across all of your customers. I\u2019m guessing that some of you are avoiding this part of the offering because it feels like a lot of non-billable work. But, in actuality, this is necessary to ensure consistent delivery of services, which lowers the cost of delivery.<\/p>\n

\u00a0<\/a>\"CTA\"<\/a><\/span><\/span><\/div>\n

Wrong Technology<\/h2>\n

A lot of different tech goes into making backups a success \u2013 backup software, storage (whether on-prem or in the cloud), encryption at rest, encryption in transit, networking, password management<\/a>, multi-factor authentication<\/a>, etc. And any one of these not functioning properly can bring backups to a screeching halt. For those of you that are new to backups, look beyond choosing a backup software and a cloud storage provider<\/a>, and consider carefully every aspect of the service \u2013 from end to end. Your ability to deliver depends on making the right technology choices \u2013 without technology, this service fails quickly.<\/p>\n

Further reading<\/span> Guide to Backup Management for MSPs<\/a><\/p>\n

Managing Your Way to Profitable Backups<\/h2>\n

Your profit from this service comes from consistent, productive, and effective execution. The people, processes, and technology you use need to aid in increasing the value of your service. Management of backups<\/a> doesn\u2019t need to be cumbersome, but it does need to be on-going. So, consider which aspects of managing your backup offering are less than optimized and look for ways to make improvements that result positively for your bottom line.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Recoverability depends on much more than just having a backup copy of your customer\u2019s data. If you aren\u2019t properly managing your backups, you may not have anything to recover.<\/p>\n","protected":false},"author":85,"featured_media":44412,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[886,889,878],"tags":[911],"class_list":["post-38448","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backup-and-dr-guides","category-msp-business-guides","category-msp-university","tag-3-ways-msps-make-mistakes-with-creating-backups"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=38448"}],"version-history":[{"count":2,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38448\/revisions"}],"predecessor-version":[{"id":56996,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38448\/revisions\/56996"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/44412"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=38448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=38448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=38448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}