{"id":38388,"date":"2023-02-28T16:23:27","date_gmt":"2023-02-28T12:23:27","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=38388"},"modified":"2024-01-23T19:28:44","modified_gmt":"2024-01-23T15:28:44","slug":"3-ways-msps-make-mistakes-with-creating-backups","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/3-ways-msps-make-mistakes-with-creating-backups\/","title":{"rendered":"3 Ways MSPs Make Mistakes with Creating Backups"},"content":{"rendered":"<p>While backups seem like a simple enough service offering to execute, there are a number of places <a href=\"https:\/\/www.msp360.com\/resources\/blog\/what-is-an-msp\/\">MSPs<\/a> make mistakes that will only cause problems in the future.<\/p>\n<p>Whether you\u2019re new to backups or have been offering them for some time, you\u2019ve no doubt encountered customers that either already have backups running (likely from the last provider they used) or want you to do backups in a specific manner to accommodate their desires.<!--more--><\/p>\n<p>The obvious challenge is you\u2019d rather do it all \u201cyour way\u201d, but you want to get the business.<\/p>\n<p>And so, when you deviate from your modus operandi, mistakes get made. And when it comes to the tactical practice of creating backups, there are a few ways this happens.<\/p>\n<h2>The \u201cWhat\u201d<\/h2>\n<p>As in what does your backup service even look like? Many MSPs make the mistake of not having a well-defined service offering to begin with. And so, every customer\u2019s backups become a one-off execution, rather than a consistent execution across all your customers. This makes it more difficult and time-consuming for you or your techs to support backups.<\/p>\n<div class=\"call-to-action\">\n<div class=\"call-to-action__left\" style=\"width: 70%;\">\n<div class=\"call-to-action__tag\">FREE WHITEPAPER<\/div>\n<div class=\"call-to-action__title\">The MSP's Technical Guide to Backup-as-a-Service<\/div>\n<div class=\"call-to-action__text\">\n<ul>\n<li>The components of a strong BaaS offering<\/li>\n<li>The importance of including local backups and advantages of cloud backups<\/li>\n<li>Guide to advanced recovery options<\/li>\n<\/ul>\n<\/div>\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper hs-cta-deferred\" id=\"hs-cta-wrapper-3524be50-1fcc-4794-910f-d8e918a82cbd\" data-portal=\"5442029\" data-id=\"3524be50-1fcc-4794-910f-d8e918a82cbd\"><span class=\"hs-cta-node hs-cta-3524be50-1fcc-4794-910f-d8e918a82cbd\" id=\"hs-cta-3524be50-1fcc-4794-910f-d8e918a82cbd\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5442029\/3524be50-1fcc-4794-910f-d8e918a82cbd\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-3524be50-1fcc-4794-910f-d8e918a82cbd\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/3524be50-1fcc-4794-910f-d8e918a82cbd.png\" alt=\"CTA\"><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code -->\n<\/div>\n<div class=\"call-to-action__right\" style=\"width: 30%;\"><img decoding=\"async\" src=\"https:\/\/www.msp360.com\/resources\/wp-content\/uploads\/2019\/12\/technical-guide-to-BaaS-icon-4.png\" alt=\"WP icon\" \/><\/div>\n<\/div>\n<h2>The \u201cWhere\u201d<\/h2>\n<p>As in, where are your backups stored? This is a manifestation of the \u201cwhat\u201d in that you should consistently utilize the same backup mediums. Smaller customers try to cut budget corners and ask you to use whatever backup storage they have handy. Looking beyond the lowered tech productivity caused by having every customer backing up to something different, doing so increases the risk that backups won\u2019t be there when you need them.<\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/local-storage-as-backup-destination\/\">Local Storage as a Backup Destination<\/a><\/p>\n<p><span class=\"further-reading \">Further reading<\/span> <a href=\"https:\/\/www.msp360.com\/resources\/blog\/comparison-aws-azure-google\/\">Compare AWS, Microsoft Azure and Google Cloud for Backup<\/a><\/p>\n<h2>The \u201cWho\"<\/h2>\n<p>This one applies when you have that customer-owner who did all the IT before you got there. They seem to want to share the load \u2013 which, at first sounds great. But in the long run, it only complicates the delivery of your service. For example, let\u2019s say they want to be notified when a backup job fails (because they want to be the first one to address to save the expense of you doing it). Then a job fails and they don\u2019t see the alert. Who gets blamed? Right\u2026 you.<\/p>\n<h2>Good Backup is All in the Planning<\/h2>\n<p id=\"last\">In essence, all three of these ways simply boil down to you concretely defining what your backup service offering and <a href=\"https:\/\/www.msp360.com\/resources\/blog\/3-steps-for-efficient-backup-strategy\/\">backup strategy<\/a> look like and how they are going to be executed. Remember, despite the fact that customers want you to do things \u201cthe way they always have,\u201d your business relied on consistency. Consistency breeds predictability (as much as is possible with backups) which, in turn, breeds profitability.<\/p>\n<div id=\"slidebox\"><a class=\"close\">\u00a0<\/a><!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper hs-cta-deferred\" id=\"hs-cta-wrapper-0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8\" data-portal=\"5442029\" data-id=\"0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8\"><span class=\"hs-cta-node hs-cta-0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8\" id=\"hs-cta-0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/5442029\/0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/5442029\/0fbcad9f-a1ab-48e3-a59a-b57cd954c6a8.png\" alt=\"CTA\"><\/a><\/span><\/span><!-- end HubSpot Call-to-Action Code --><\/div>\n<p>Part of the answer lies in you planning out what every facet of the service should look like, who is responsible, what the standard process will be, and how you\u2019ll charge for it. Doing anything to the contrary only opens you up to risk exposure when that arrangement you made that one time with that one customer goes South and you\u2019re left having to pick up the backup pieces.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>While backups seem like a simple enough service offering to execute, there are a number of places MSPs make mistakes that will only cause problems in the future. Whether you\u2019re new to backups or have been offering them for some time, you\u2019ve no doubt encountered customers that either already have backups running (likely from the [&hellip;]<\/p>\n","protected":false},"author":85,"featured_media":44413,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[886,889,878],"tags":[911],"class_list":["post-38388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-backup-and-dr-guides","category-msp-business-guides","category-msp-university","tag-3-ways-msps-make-mistakes-with-creating-backups"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=38388"}],"version-history":[{"count":2,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38388\/revisions"}],"predecessor-version":[{"id":57494,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/38388\/revisions\/57494"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media\/44413"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=38388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=38388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=38388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}