{"id":30979,"date":"2019-05-29T16:42:01","date_gmt":"2019-05-29T12:42:01","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=30979"},"modified":"2020-12-15T13:41:40","modified_gmt":"2020-12-15T09:41:40","slug":"msp-voice-episode-49","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/msp-voice-episode-49\/","title":{"rendered":"MSP Voice Episode 49 &#8211; \u201cService is your Edge\u201c with Bob Wardlow"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Starting out in 1982 selling dedicated $12,000 word processors to law offices, Bob quickly saw the change in the landscape as personal computers became prevalent. Leaving sales and starting Corland in 1993, Bob did maintenance and break\/fix for many years before transitioning to managed contracts. Bob has also carved out a specialty in programming Microsoft Access databases. <\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Many small companies still rely on Access and Bob helps keep them running around the country. Bob states that from his early days selling word processors he would try and find out what the business needed and then write small programs to help them...he used this to help get more sales because it was something his competition was not doing. Bob truly believes that \u201cservice is your edge\u201d when it comes to retaining customers and also having them give you referrals.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Guest: Bob Wardlow<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company: <\/span><a href=\"https:\/\/www.cortlandcomputerservices.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Cortland Computer Systems<\/span><\/a><\/p>\n<div class=\"perfect-pullquote vcard pullquote-align-full pullquote-border-placement-left\"><blockquote><p>All episodes can be found on <a href=\"https:\/\/mspvoice.com\/\">MSP Voice website<\/a>, \u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PLRkCwqyZ6K-ZNtEpJAy1dtTf-y0C1nRSU\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube (video)<\/a><\/span> as well as popular podcast channels such as <span style=\"text-decoration: underline;\"><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/msp-voice\/id1387820734\" target=\"_blank\" rel=\"noopener noreferrer\">iTunes<\/a><\/span>,\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/soundcloud.com\/msp-voice-podcast\" target=\"_blank\" rel=\"noopener noreferrer\">SoundCloud<\/a><\/span>, and\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/anchor.fm\/msp-voice\" target=\"_blank\" rel=\"noopener noreferrer\">Anchor<\/a><\/span>. You can also subscribe to new episodes via <span style=\"text-decoration: underline;\"><a href=\"https:\/\/anchor.fm\/s\/3fcba40\/podcast\/rss\" target=\"_blank\" rel=\"noopener noreferrer\">RSS Feed<\/a><\/span>.<\/p><\/blockquote><\/div>\n<h2>Watch on YouTube<\/h2>\n<p><iframe loading=\"lazy\" title=\"MSP Voice #49: SERVICE IS YOUR EDGE with Bob Wardlow\" width=\"625\" height=\"352\" src=\"https:\/\/www.youtube.com\/embed\/R2BrdbP2xSo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span style=\"font-weight: 400;\">MSP News of the week<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.channelfutures.com\/rmm-psa\/3-reasons-to-use-connectwise-manage-and-3-reasons-to-stay-away\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>3 Reasons to Use ConnectWise Manage \u2014 And 3 Reasons to Stay Away<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: The MSP 501 weights in on what\u2019s great and not so great about ConnectWise Manage.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.channelfutures.com\/sales-marketing\/cisco-greatamerica-want-to-finance-hardware-sales-for-msps-necessary\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>Cisco, GreatAmerica Want to Finance Hardware Sales for MSPs \u2014 Necessary?<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: You can now finance Cisco equipment through Great American Financial Services but does Cisco equipment make sense for very small businesses?<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/bt0dcw\/rmmavbackup_comparison_sheets\/\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>RMM\/AV\/Backup Comparison Sheets<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: Are you looking for new RMM, AV or Backup software? Check out this Reddit thread with some spreadsheets offering comparisons.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Starting out in 1982 selling dedicated $12,000 word processors to law offices, Bob quickly saw the change in the landscape as personal computers became prevalent. Leaving sales and starting Corland in 1993, Bob did maintenance and break\/fix for many years before transitioning to managed contracts. Bob has also carved out a specialty in programming Microsoft [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-30979","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/30979","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=30979"}],"version-history":[{"count":0,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/30979\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=30979"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=30979"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=30979"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}