{"id":28272,"date":"2019-01-23T12:19:41","date_gmt":"2019-01-23T08:19:41","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=28272"},"modified":"2020-12-16T14:17:32","modified_gmt":"2020-12-16T10:17:32","slug":"msp-voice-episode-32","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/msp-voice-episode-32\/","title":{"rendered":"MSP Voice Episode 32 &#8211; &#8220;An Apple a Day&#8221; with Jeff Sagraves"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses.<\/span><!--more--><\/p>\n<p><span style=\"font-weight: 400;\">Part of their job is to make Macs work in a Windows environment which isn\u2019t always easy. Blueline does focus a lot on both public and charter schools where Apple products are more prevalent. Jeff didn\u2019t have a technical background but came into services after working for some of the big consulting companies. Jeff focuses on working on the business instead of working in the business and has set up a lot of repeatable methodologies that work well for Blueline and their 20% year over year growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Guest: Jeff Sagraves<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company: <\/span><a href=\"https:\/\/bluelti.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">BlueLine<\/span><\/a><\/p>\n<div class=\"perfect-pullquote vcard pullquote-align-full pullquote-border-placement-left\"><blockquote><p>All episodes can be found on <a href=\"https:\/\/mspvoice.com\/\">MSP Voice website<\/a>, \u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PLRkCwqyZ6K-ZNtEpJAy1dtTf-y0C1nRSU\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube (video)<\/a><\/span> as well as popular podcast channels such as <span style=\"text-decoration: underline;\"><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/msp-voice\/id1387820734\" target=\"_blank\" rel=\"noopener noreferrer\">iTunes<\/a><\/span>,\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/soundcloud.com\/msp-voice-podcast\" target=\"_blank\" rel=\"noopener noreferrer\">SoundCloud<\/a><\/span>, and\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/anchor.fm\/msp-voice\" target=\"_blank\" rel=\"noopener noreferrer\">Anchor<\/a><\/span>. You can also subscribe to new episodes via <span style=\"text-decoration: underline;\"><a href=\"https:\/\/anchor.fm\/s\/3fcba40\/podcast\/rss\" target=\"_blank\" rel=\"noopener noreferrer\">RSS Feed<\/a><\/span>.<\/p><\/blockquote><\/div>\n<h2>Best of Reddit<\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/ai1tan\/getting_clients_to_newly_created_msp\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Getting clients for new MSP<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: This MSP has just started and needs to find his first contract<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/ahtlzz\/veryfing_techs_are_checking_in_and_actually_on\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Verifying techs are checking in and actually onsite<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: The OP discovered one of his techs is checking in and checking out (early\/late) for onsites, effectively meaning he was only at the customer site for 6.5 hours but getting paid for 8. Is there a system that will verify location instead of just using the honor system?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/ahri85\/merchant_account_research\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Merchant account research<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: Who do you use for accepting payments? ACH? Credit Card?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/aho7hc\/security_cameras\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>Security Cameras<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: If a client wants Ring, do you install it?<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/ah5f7k\/haas_pricingroi\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>HaaS Pricing\/ROI<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: How do you price Hardware as a Services (HaaS) to make a profit?<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Jeff is the president of Blueline and based in Charlotte, NC. They consider themselves a technology solutions provider which includes managed services but also a broader set of services. One of their differentiators from other MSPs is that about half of their organization is focused on Apple support, including hiring former Apple Geniuses.<\/p>\n","protected":false},"author":56,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[877,884],"tags":[],"class_list":["post-28272","post","type-post","status-publish","format-standard","hentry","category-blog-articles","category-msp-business-articles"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/28272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=28272"}],"version-history":[{"count":0,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/28272\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=28272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=28272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=28272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}