{"id":28146,"date":"2019-01-15T21:30:28","date_gmt":"2019-01-15T17:30:28","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?p=28146"},"modified":"2020-12-15T13:05:32","modified_gmt":"2020-12-15T09:05:32","slug":"msp-voice-episode-31","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/msp-voice-episode-31\/","title":{"rendered":"MSP Voice Episode 31 &#8211; &#8220;From Copiers to MSP&#8221; with Matthew Opyd"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Matthew Opyd got started in break\/fix on his own when he was 16 years old and then went to work for an MSP when he was 19. Now several years later, he\u2019s the service manager overseeing over 30 techs and the project team.<\/span><!--more--><span style=\"font-weight: 400;\"> Proven started out in 2002 selling copiers as Proven Business Systems and moved into offering MSP services about 3 years ago. Proven IT is based in the Chicago area with several offices. They still offer copier and business services as well as MSP. They server multiple verticals rather than specializing in just one.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Guest: Matthew Opyd<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Company: <\/span><a href=\"https:\/\/www.provenit.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">Proven IT<\/span><\/a><\/p>\n<div class=\"perfect-pullquote vcard pullquote-align-full pullquote-border-placement-left\"><blockquote><p>All episodes can be found on MSP Voice website, \u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PLRkCwqyZ6K-ZNtEpJAy1dtTf-y0C1nRSU\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube (video)<\/a><\/span> as well as popular podcast channels such as <span style=\"text-decoration: underline;\"><a href=\"https:\/\/itunes.apple.com\/us\/podcast\/msp-voice\/id1387820734\" target=\"_blank\" rel=\"noopener noreferrer\">iTunes<\/a><\/span>,\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/soundcloud.com\/msp-voice-podcast\" target=\"_blank\" rel=\"noopener noreferrer\">SoundCloud<\/a><\/span>, and\u00a0<span style=\"text-decoration: underline;\"><a href=\"https:\/\/anchor.fm\/msp-voice\" target=\"_blank\" rel=\"noopener noreferrer\">Anchor<\/a><\/span>. You can also subscribe to new episodes via <span style=\"text-decoration: underline;\"><a href=\"https:\/\/anchor.fm\/s\/3fcba40\/podcast\/rss\" target=\"_blank\" rel=\"noopener noreferrer\">RSS Feed<\/a><\/span>.<\/p><\/blockquote><\/div>\n<h2>Watch on YouTube<\/h2>\n<p><iframe loading=\"lazy\" title=\"MSP Voice #31: FROM COPIERS TO MSP with Matthew Opyd\" width=\"625\" height=\"352\" src=\"https:\/\/www.youtube.com\/embed\/c_fJUUkJH9c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span style=\"font-weight: 400;\">Best of Reddit<\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/aeive3\/psa_do_you_realise_that_indirect_csps_like_most\/\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>PSA - You can raise tickets directly with Microsoft and not your supplier (distributor)<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: Make sure you\u2019re set up as the delegated admin for your customers and you can then work directly with Microsoft instead of having to go through your supplier (who you bought the licenses from)<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/afwvkk\/ayce_and_lob_apps\/\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>AYCE and LOB Apps<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: How do you support live of business (LOB) apps with an all you can eat (AYCE) contract?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/afpoih\/if_you_work_at_a_large_msp_and_youre_say_it_tier\/\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>Can a tech get a referral bonus?<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: If a tech or someone not in sales brings in a new customer, should they get a bonus or referral fee? What\u2019s fair?<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/afjvwi\/2018_how_did_you_do\/\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>How did you do in 2018?<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: Was your revenue\/profit up or down in 2018?<\/span><\/p>\n<ul>\n<li><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/affu0g\/switching_clients_to_ipv6_any_point\/\"target=\"_blank\" rel=\"noopener noreferrer\"><strong>Switching clients to IPv6, any point?<\/strong><\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Brief: Is there currently any benefit to switching your customers to IPv6?<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Matthew Opyd got started in break\/fix on his own when he was 16 years old and then went to work for an MSP when he was 19. Now several years later, he\u2019s the service manager overseeing over 30 techs and the project team.<\/p>\n","protected":false},"author":56,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[877,884],"tags":[],"class_list":["post-28146","post","type-post","status-publish","format-standard","hentry","category-blog-articles","category-msp-business-articles"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/28146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=28146"}],"version-history":[{"count":0,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/28146\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=28146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=28146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=28146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}