{"id":23120,"date":"2018-08-14T19:04:03","date_gmt":"2018-08-14T15:04:03","guid":{"rendered":"http:\/\/www.msp360.com\/blog\/?p=23120"},"modified":"2020-12-21T16:47:40","modified_gmt":"2020-12-21T12:47:40","slug":"msp-voice-episode-12","status":"publish","type":"post","link":"https:\/\/www.msp360.com\/resources\/blog\/msp-voice-episode-12\/","title":{"rendered":"MSP Voice Episode 12: Ryan Day from ITR America"},"content":{"rendered":"<p>In this episode, Doug interviews Ryan Day from <a href=\"http:\/\/www.itramerica.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">ITR America<\/a>. ITR is not an MSP company but a seller\/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.<\/p>\n<p><!--more-->All episodes can be found on\u00a0<a href=\"https:\/\/www.youtube.com\/playlist?list=PLRkCwqyZ6K-ZNtEpJAy1dtTf-y0C1nRSU\" target=\"_blank\" rel=\"noopener noreferrer\">YouTube (video)<\/a> as well as popular podcast channels such as <a href=\"https:\/\/itunes.apple.com\/us\/podcast\/msp-voice\/id1387820734\" target=\"_blank\" rel=\"noopener noreferrer\">iTunes<\/a>,\u00a0<a href=\"https:\/\/soundcloud.com\/msp-voice-podcast\" target=\"_blank\" rel=\"noopener noreferrer\">SoundCloud<\/a>, and\u00a0<a href=\"https:\/\/anchor.fm\/msp-voice\" target=\"_blank\" rel=\"noopener noreferrer\">Anchor<\/a>. You can also subscribe to new episodes via <a href=\"https:\/\/anchor.fm\/s\/3fcba40\/podcast\/rss\" target=\"_blank\" rel=\"noopener noreferrer\">RSS Feed<\/a>.<\/p>\n<p>You can find all MSP Voice episodes on the page of our\u00a0<strong><a href=\"http:\/\/mspvoice.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">MSP podcast<\/a><\/strong>.<\/p>\n<h2>Watch on YouTube<\/h2>\n<p><iframe loading=\"lazy\" title=\"MSP Voice #12: Ryan Day from ITR Talks About Downtime and How to Save the Company Money\" width=\"578\" height=\"325\" src=\"https:\/\/www.youtube.com\/embed\/4x0hIAUoybQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<h2>Best of the Internet<\/h2>\n<p>Here are the topics we've discussed during the Best of Internet:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/95cz66\/one_man_msp\/\" target=\"_blank\" rel=\"noopener noreferrer\">One man MSP<\/a><\/li>\n<\/ul>\n<p>Brief: Yet another topic on how to start if you are a one-man show. Good stories. Might be worth looking if you are not sure yet<\/p>\n<ul>\n<li><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/94ym0e\/how_important_is_initial_rmm_platform_choice\/\" target=\"_blank\" rel=\"noopener noreferrer\">The importance of the initial RMM platform choice<\/a><\/li>\n<\/ul>\n<p>Brief: How do you choose an RMM, is it important to choose the \u201cright one\u201d, is there a right one at all?<\/p>\n<ul>\n<li><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/951x4l\/what_does_a_salesperson_typically_do_at_your_msp\/\" target=\"_blank\" rel=\"noopener noreferrer\">What should a salesperson do?<\/a><\/li>\n<\/ul>\n<p>Brief: Many companies are growing and starting to think about hiring a salesperson. But what exactly should that person do? MSPs sharing their experience, quite helpful<\/p>\n<ul>\n<li><a href=\"https:\/\/www.zdnet.com\/article\/aws-error-exposed-godaddy-server-secrets\/\" target=\"_blank\" rel=\"noopener noreferrer\">AWS Error exposed GoDaddy\u2019s information<\/a><\/li>\n<\/ul>\n<p>Brief: Lots of media portals has articles headers written in such a way, that it looks like AWS has an internal issue and data leaked. That is not true - the issue is an obvious and non-professional misconfiguration of the S3 bucket.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.cnbc.com\/2018\/08\/13\/fax-machines-could-be-the-next-target-for-hackers-researchers-warn.html\" target=\"_blank\" rel=\"noopener noreferrer\">Fax attack<\/a><\/li>\n<\/ul>\n<p>Brief: Are all-in-one printer\/copiers\/fax machines a new attack vector...over the phone line?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this episode, Doug interviews Ryan Day from ITR America. ITR is not an MSP company but a seller\/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like an MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[877,884],"tags":[],"class_list":["post-23120","post","type-post","status-publish","format-standard","hentry","category-blog-articles","category-msp-business-articles"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/23120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/56"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=23120"}],"version-history":[{"count":0,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/posts\/23120\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=23120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/categories?post=23120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/tags?post=23120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}