{"id":25708,"date":"2018-11-27T18:14:53","date_gmt":"2018-11-27T14:14:53","guid":{"rendered":"https:\/\/www.msp360.com\/resources\/?page_id=25708"},"modified":"2023-07-19T17:41:08","modified_gmt":"2023-07-19T13:41:08","slug":"msp360-remote-desktop","status":"publish","type":"page","link":"https:\/\/www.msp360.com\/resources\/documentation\/faq\/msp360-remote-desktop\/","title":{"rendered":"MSP360 Connect (formerly Remote Desktop) FAQ"},"content":{"rendered":"
\n

Getting Started<\/h2>\n
\n
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Q: What operating systems does MSP360 Connect support?<\/b><\/div>\n
A: MSP360 Connect users can access Windows PCs from any computer or mobile device \u2013 that includes Windows, macOS, iOS and Android.<\/div>\n<\/div>\n
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Q: How to start using MSP360 Connect?<\/b><\/div>\n
A: First, download the free version or start your free trial here<\/a>. Then install MSP360 Connect on your computer and the remote computers and establish a connection either directly from the web console or from the software. Read this article to learn how to get started with MSP360 Connect<\/a>.<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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Pricing<\/h2>\n
\n
\n
Q: How much does MSP360 Connect cost?<\/b><\/div>\n
A: The price depends on the selected edition. Compare our plans<\/a> and choose the one that suits you best.<\/div>\n<\/div>\n
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Q: <\/b><\/b><\/b>Can I use MSP360 Connect for free?<\/b><\/div>\n
A: Yes, you can use MSP360 Connect Free - this edition offers a basic feature set, which is perfect for personal use and one-time connections. You can compare all three editions here<\/a>.<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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Features and Security<\/h2>\n
\n
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Q:<\/b><\/b><\/b>Where can I find the detailed information about each plan and its features?<\/b><\/div>\n
A: You can compare all three plans and its features here<\/a>.<\/div>\n<\/div>\n
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Q: Do you have a quick support client?<\/b><\/div>\n
A: We do. Quick Support<\/a> is a light version of MSP360 Connect that allows you to join a remote session without product installation and administrator permissions on a workstation. Just download, start the application, and share your computer ID and pin with the other party.<\/div>\n<\/div>\n
\n
Q: Is MSP360 secure?<\/b><\/div>\n
A: Yes, sure. All the channels are encrypted and all the connections are secured by SSL. Additionally, a brute-force protection mechanism ensures that outsiders can\u2019t access the host computers, even if they manage to access yours.
\nRemote access sessions require a computer ID and PIN in order to start. However, if you\u2019d like an additional layer of security, you can also choose to enable encryption or use your own encryption password. With encryption enabled, the target user must provide an encryption key in order to start a session. Once the session starts, it is fully encrypted using the RSA encryption algorithm.<\/div>\n<\/div>\n<\/div>\n<\/section>\n
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Troubleshooting<\/h2>\n
\n
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Q: <\/b><\/b>Where can I find answers to technical questions if I encounter an issue while using the product?<\/b><\/div>\n
A: In case you face any issue, please take a look at our Knowledge base<\/a>, or contact us via this form<\/a>. We\u2019re always ready to help.<\/div>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Getting Started Q: What operating systems does MSP360 Connect support? A: MSP360 Connect users can access Windows PCs from any computer or mobile device \u2013 that includes Windows, macOS, iOS and Android. Q: How to start using MSP360 Connect? A: First, download the free version or start your free trial here. Then install MSP360 Connect […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":25682,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-template-faq.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-25708","page","type-page","status-publish","hentry","types-faq"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/pages\/25708","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/comments?post=25708"}],"version-history":[{"count":9,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/pages\/25708\/revisions"}],"predecessor-version":[{"id":55896,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/pages\/25708\/revisions\/55896"}],"up":[{"embeddable":true,"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/pages\/25682"}],"wp:attachment":[{"href":"https:\/\/www.msp360.com\/resources\/wp-json\/wp\/v2\/media?parent=25708"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}