Like many things in life, reading is oftentimes low on our priority lists, but it shouldn’t be, especially if you’re an MSP owner who’s looking to generate new business. Continue reading
Type: How-To Guide
MSPs must perform a variety of tasks and processes -- such as accounting, payroll, sales quotes and invoicing -- to run the financial side of their business. Sometimes, it can be challenging to find the right software to help you manage all of these finance and accounting operations. Continue reading
Good customer service means end-users should feel that they are being cared for throughout the support process. But great customer service means taking steps to reduce the reasons why customers need to request assistance in the first place. Continue reading
Networks are complex. Although the people who create a network may be able to store its mapping in their minds, that’s hardly a long-term solution for keeping track of all of the tools and devices that comprise a network. Continue reading
Automation tools have changed the managed service provider landscape forever. These tools have made it possible for network administrators to do what they never thought possible previously. This includes pushing out settings changes and sending updates to hundreds or thousands of users at once. The time saved thanks to these tools is truly priceless. Furthermore, automation tools also make unattended changes flow seamlessly. This makes it easier to make changes when most appropriate for the end user. Continue reading
Backup is one of the most important practices for any business and should be approached with care and attention to detail. Your choice of retention and scheduling scenarios should be based on your business needs.
In this article we’ll talk about essential retention considerations and assets which will help you set up your backups properly. Continue reading
December 2019 has witnessed three major ransomware attacks on MSPs and service providers (and we're only halfway through the month!). The data of more than 100 dentistry practices was encrypted via an attack on an MSP, one of the biggest US data centers provider was hit and the data of several non profit organizations was encrypted with ransom demands of around $500,000.
According to the 2019 Cost of Cybercrime Study report by Accenture & Ponemon, the world economy is at risk of losing $US5.2 trillion globally over the next five years to cyber attacks. To avoid becoming a statistic in today’s dangerous cybersecurity landscape, more and more businesses are seeking ways to improve their security posture. Continue reading
All successful MSP business models are built on recurring revenue streams. When starting out, most MSPs typically have a large number of break-fix customers. This means they only make money when their client has an IT problem and something needs fixing. Continue reading
Clear internal documentation helps managed service providers to offer a consistent level of support to their clients. It is a baseline for team education and new-employee onboarding. It also helps to ensure the same high standards across your company. Continue reading