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Software Stack for MSP Finance and Accounting Management

Software Stack for MSP Finance and Accounting Management

MSPs must perform a variety of tasks and processes -- such as accounting, payroll, sales quotes and invoicing -- to run the financial side of their business. Sometimes, it can be challenging to find the right software to help you manage all of these finance and accounting operations. Continue reading

MSPs, Document Your Scripts for Good

MSPs, Document Your Scripts for Good

Automation tools have changed the managed service provider landscape forever. These tools have made it possible for network administrators to do what they never thought possible previously. This includes pushing out settings changes and sending updates to hundreds or thousands of users at once. The time saved thanks to these tools is truly priceless. Furthermore, automation tools also make unattended changes flow seamlessly. This makes it easier to make changes when most appropriate for the end user. Continue reading

Backup Retention and Scheduling Best Practices

Backup Retention and Scheduling Best Practices

Backup is one of the most important practices for any business and should be approached with care and attention to detail. Your choice of retention and scheduling scenarios should be based on your business needs.

In this article we’ll talk about essential retention considerations and assets which will help you  set up your backups properly. Continue reading

PowerShell Remote Alerts for Firewall

PowerShell Remote Alerts for Firewall

December 2019 has witnessed three major ransomware attacks on MSPs and service providers (and we're only halfway through the month!). The data of more than 100 dentistry practices was encrypted via an attack on an MSP, one of the biggest US data centers provider was hit and the data of several non profit organizations was encrypted with ransom demands of around $500,000.

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MSSP Is a Hard Nut. Think About the Alliance

MSSP Is a Hard Nut. Think About the Alliance

According to the 2019 Cost of Cybercrime Study report by Accenture & Ponemon, the world economy is at risk of losing $US5.2 trillion globally over the next five years to cyber attacks. To avoid becoming a statistic in today’s dangerous cybersecurity landscape, more and more businesses are seeking ways to improve their security posture. Continue reading

Here’s How You Can Transition Your Break-Fix Clients to Managed Services

Here’s How You Can Transition Your Break-Fix Clients to Managed Services

All successful MSP business models are built on recurring revenue streams. When starting out, most MSPs typically have a large number of break-fix customers. This means they only make money when their client has an IT problem and something needs fixing.  Continue reading

Guide to MSP Internal Documentation: Principles and Practices

Guide to MSP Internal Documentation: Principles and Practices

Clear internal documentation helps managed service providers to offer a consistent level of support to their clients. It is a baseline for team education and new-employee onboarding. It also helps to ensure the same high standards across your company.  Continue reading