When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup as a Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster Recovery as a Service, or DRaaS. This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering.
In the MSP ecosystem, customers often lack the technical expertise to understand the managed services that MSPs offer. That's only natural. After all, one of the most common reasons why customers hire MSPs is because they don't know how to provide...Read guide
For an MSP, having the technical expertise necessary to deliver managed services is only half the battle in running a successful business. Equally critical is your ability to provide positive customer service -- and doing that takes more than just technical...Read guide
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The typical MSP doesn't have an MBA or a background in business management. Yet running a successful MSP operation nonetheless requires careful management of the financial aspects of the business. ...Read guide
While backups seem like a simple enough service offering to execute, there are a number of places MSPs make mistakes that will only cause problems in the future. Whether you’re new to backups or have been offering them for some time, you’ve no...Read guide
Many administrators know their IT-infrastructure front-to-back. Some will even tell you stories about how they have dreams about the network layout. That’s great, but it can create problems when an admin moves on to a...Read guide
So you’re an MSP, and you want to add Security-as-a-Service, or SECaaS, to your offerings. Or, maybe you’re starting a new managed services business and want to focus on security from the start — which would make...Read guide
In the past, businesses almost always hired an in-house IT professional to maintain their networks. These professionals had to be on location to resolve any issues when they arose. When the IT professional was unavailable,...Read guide
Running a sales operation may not be the most exciting part of your work as an MSP. But the fact is that, for an MSP business to be successful it needs an effective sales plan, sales team, and strategy for tracking sales performance. Keep reading for...Read guide
Virtually every MSP business needs to invest in marketing in order to thrive. No matter how great you are at serving your existing customers, you’re unlikely to grow without an effective MSP marketing that helps you attract new clients. ...Read guide
If one part of the corporate network isn't fully functional, a bottleneck will be created and the entire network will be negatively affected. This article provides an overview of how to design an efficient and effective...Read guide