About Whitepaper

Some MSPs have a strict policy in place of not working with hourly clients. While this is understandable for many reasons, there can be beneficial aspects to working with hourly clients. This whitepaper examines break-fix customers and how MSPs can take on hourly clients, and looks at some of the challenges you may encounter by working with these customers.

In this whitepaper, you’ll find:

• How to Decide Whether You Need Break-Fix Clients
• How to Price MSP Services for Hourly Clients
• Challenges MSPs Can Face
• Hourly Clients Management Best Practices

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