Category: Guides

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How to Create MSP Documentation: Baseline Principles

How to Create MSP Documentation: Baseline Principles

Many administrators know their IT-infrastructure front-to-back. Some will even tell you stories about how they have dreams about the network layout. That’s great, but it can create problems when an admin moves on to a new job and leaves a company behind. The new admins are left scrambling to figure out how to administer the infrastructure, network, authentication and so on. Continue reading

Backup Retention and Scheduling Best Practices

Backup Retention and Scheduling Best Practices

Backup is one of the most important practices for any business and should be approached with care and attention to detail. Your choice of retention and scheduling scenarios should be based on your business needs.

In this article we’ll talk about essential retention considerations and assets which will help you  set up your backups properly. Continue reading

Guide to Selecting Hardware for Your Network

Guide to Selecting Hardware for Your Network

The backbone of your network is your hardware. All of the communications of your network flow through your routers and switches. When these items aren't communicating at levels that you require, business is affected. Very often, a negatively impacted network has financial ramifications. Continue reading

Guide to Starting a Managed Service Provider Business

Guide to Starting a Managed Service Provider Business

Starting a managed service provider business is hard work, and it requires careful planning to be carried out successfully. It can be tempting to dive right in and start offering technical services -- after all, that’s what you know best if you have worked in IT before -- but it’s important to ensure that you start your MSP business properly by defining your offerings effectively, establish an appropriate pricing strategy, set up the right workspace and start off on the right foot with your first clients. Continue reading

MSP’s Guide on How to Get First Clients

MSP’s Guide on How to Get First Clients

The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from those of others can be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do I get managed services clients? Continue reading

MSP’s Bundling Guide: How to Build Your Offer

MSP’s Bundling Guide: How to Build Your Offer

How you package and price your offerings plays a key role in determining the success of your managed services business over the long haul. Finding a perfect balance between your package and your pricing can be quite challenging and confusing, especially when you start reviewing all the possible approaches you could take and services you could include in the offer. Continue reading

Disaster Recovery as a Service (DRaaS) Overview for MSPs

Disaster Recovery as a Service (DRaaS) Overview for MSPs

When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup as a Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster Recovery as a Service, or DRaaS. This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering.

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Add DRaaS to Your MSP Offering

Add DRaaS to Your MSP Offering

Progressive managed service providers are always looking to capture new revenue and retain loyal clients by delivering more value. Often this means looking at expanding the services catalog far beyond being a break/fix hosting provider. Mid-sized MSPs today are listening to the market and being open minded about new possibilities. Continue reading