Many administrators know their IT-infrastructure front-to-back. Some will even tell you stories about how they have dreams about the network layout. That’s great, but it can create problems when an admin moves on to a new job and leaves a company behind. The new admins are left scrambling to figure out how to administer the infrastructure, network, authentication and so on. Continue reading
Backup is one of the most important practices for any business and should be approached with care and attention to detail. Your choice of retention and scheduling scenarios should be based on your business needs.
In this article we’ll talk about essential retention considerations and assets which will help you set up your backups properly. Continue reading
The backbone of your network is your hardware. All of the communications of your network flow through your routers and switches. When these items aren't communicating at levels that you require, business is affected. Very often, a negatively impacted network has financial ramifications. Continue reading
If one part of the corporate network isn't fully functional, a bottleneck will be created and the entire network will be negatively affected. This article provides an overview of how to design an efficient and effective network. Keep reading for tips on network hardware selection, setup, security and more.
Starting a managed service provider business is hard work, and it requires careful planning to be carried out successfully. It can be tempting to dive right in and start offering technical services -- after all, that’s what you know best if you have worked in IT before -- but it’s important to ensure that you start your MSP business properly by defining your offerings effectively, establish an appropriate pricing strategy, set up the right workspace and start off on the right foot with your first clients. Continue reading
This article explains the basics of new clients onboarding - outlines the best practices for each onboarding stage, how you can avoid committing some of the most common mistakes. Consequently, you’ll have known how to foster new relationships in a way that retains clients for the long haul.
The MSP market is more competitive than ever before. With the current array of providers, crafting a unique competitive advantage and differentiating your services from those of others can be a significant challenge. You may have determined how to start a managed services company, but the next major hurdle and question you face is: How do I get managed services clients? Continue reading
How you package and price your offerings plays a key role in determining the success of your managed services business over the long haul. Finding a perfect balance between your package and your pricing can be quite challenging and confusing, especially when you start reviewing all the possible approaches you could take and services you could include in the offer. Continue reading
When it comes to backing up and restoring data, MSPs can offer two distinct services. The first, and most basic, is Backup as a Service, or BaaS. A more sophisticated and potentially more profitable offering is Disaster Recovery as a Service, or DRaaS. This article explains what DRaaS is, how it is different from BaaS and how to go about developing a DRaaS offering.
Progressive managed service providers are always looking to capture new revenue and retain loyal clients by delivering more value. Often this means looking at expanding the services catalog far beyond being a break/fix hosting provider. Mid-sized MSPs today are listening to the market and being open minded about new possibilities. Continue reading