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CloudBerry Lab

ITX Reduces Cost and Increases Reliability of Backup as a
Service with CloudBerry

ITX, a Full Lifecycle Software Product Development Company, Turned to CloudBerry
When its Prior System’s Costs and Failure Rates Became Unacceptable as Backup
Volume Increased

NEWPORT BEACH, Calif. – December 16, 2015: CloudBerry Lab™ , a vendor of backup and management solutions for public cloud storage services, today detailed how ITX Corp., a Rochester, NY- based software product and service provider, has been able to reduce costs and increase reliability of its backup as a service (BaaS) offering with CloudBerry.

ITX is a global company, headquartered in Rochester, NY. They provide a range of software product solutions to a variety of small to enterprise level clients. ITX prides itself on providing a full lifecycle solution to clients from the strategy of their product, to the design and development and into production. Clients also rely on ITX to be active caretakers of their systems so that they can focus on their own customers, instead of worrying about their infrastructure. ITX takes on the challenge of providing truly comprehensive support to clients, including proactive, reactive, and production management support services.

As their business has grown, however, ITX discovered that the platform it was using to provide backup as a service to its clients was not able to scale. The cost of maintaining online or near line backups was growing over time, as was the volume of errors on the local systems which, as a result, increased the risk of failed backups. The administrative and capital costs required to maintain a high integrity backup system for ITX’ clients were far higher than anticipated.

CloudBerry was able to provide a cloud-based backup solution that addressed both issues. First, ITX appreciated that CloudBerry is agnostic about which storage provider a customer wants to use on the back-end. ITX chose AWS S3 and Glacier as its two cloud storage targets. Second, ITX liked the fact that CloudBerry’s architecture allows ITX to act as a “reseller” to its clients so that ITX could manage customers’ backups for them, but still give them transparency to their own backups if they so desired.

“CloudBerry has brought the reliability of our backup infrastructure to an entirely different level,” said Jonathan Coupal, CTO at ITX. “Along with its ease of use and simple, but powerful management tools, CloudBerry has enabled us to significantly increase our customers’ trust in the services that we provide to them.”

“CloudBerry brings the power of the cloud to SMBs and those who serve them,” said CloudBerry Lab CTO Alexey Serkov. “With CloudBerry, service providers gain a rock-solid, easy to manage platform that enables them to provide a highly reliable backup-as-a-service offering to their SMB customers.”

About CloudBerry Lab:
Established in 2008 by a group of experienced IT professionals, CloudBerry Lab™ provides cloud-based backup and file management services to small and mid-sized businesses (SMBs). CloudBerry’s offerings include powerful, easy-to-use backup management capabilities and military-grade encryption using customer-controlled keys. Customers can choose to store their backup data with more than 20 online storage providers, including Amazon S3, Microsoft Azure, Google Cloud, HP Cloud, Rackspace, IBM Softlayer and others. CloudBerry also partners with thousands of VARs and MSPs to provide them with turnkey, white-label data protection services. An Amazon Web Services Advanced Technology Partner since 2012, CloudBerry Lab has also achieved Storage Competency Partner status in the AWS Partner Network. For more information please visit Follow us on Twitter at @cloudberrylab.